Buying a mouthguard is an important decision for your safety. Understanding the impact mouthguards return policy is just as crucial. A good policy protects your investment and ensures you get a product that fits and works for you. This guide will explain everything you need to know about returning a mouthguard, from time limits to condition requirements.
We’ll cover how to start a return, what to expect for refunds, and tips for a smooth process. Whether you bought online or in-store, being informed saves you time and hassle. Let’s get started.
Impact Mouthguards Return Policy
The official Impact Mouthguards return policy is designed to be customer-friendly, but it has specific rules you must follow. The core of the policy allows for returns and exchanges within a set period, provided the product is in like-new condition. Typically, you have 30 days from the date of delivery to initiate a return for a refund or exchange.
It’s vital to keep your original proof of purchase, like an order number or receipt. Custom-made mouthguards, which are molded specifically to your teeth, often have different rules compared to standard “boil-and-bite” models. Always check the latest policy on their website before starting a return, as details can change.
Key Conditions for Returning Your Mouthguard
Not every mouthguard can be returned. To qualify, your item must meet several conditions.
- Time Frame: You must contact Impact Mouthguards within their specified window, usually 30 days.
- Product Condition: The mouthguard must be unused and in its original packaging. Signs of wear, bite marks, or alterations will void the return.
- Proof of Purchase: You will need your order confirmation email or receipt.
- Return Authorization: You likely need to get a Return Merchandise Authorization (RMA) number from their customer service team before sending anything back.
Step-by-Step Return Process
Following the correct steps makes the return process quick and easy.
- Contact customer service via email or their website portal to explain your reason for return and request an RMA number.
- Securely package the mouthguard in its original box, if possible. Include any accessories and your proof of purchase copy.
- Clearly write the RMA number on the outside of the shipping box.
- Ship the package to the address provided by Impact Mouthguards using a trackable shipping service. Keep your tracking number!
- Once the return is received and inspected, your refund or exchange will be processed.
Understanding Refunds and Exchanges
Refunds are generally issued to the original payment method. Processing times can vary, often taking 5-10 business days after the return is approved. For exchanges, Impact Mouthguards will typically ship the new item once the return is received. If you’re exchanging for a different size or style, you may need to pay any price difference. Remember, shipping costs for the initial return are sometimes not refundable, unless the return is due to a company error or defective product.
Special Rules for Custom Mouthguards
Custom mouthguards are a different category. Because they are made from a digital scan or physical impression of your teeth, they are considered personalized medical devices. These are almost always non-returnable unless they are defective or there was an error in the manufacturing process. If the fit is incorrect due to an error in the impression you submitted, they will usually work with you to correct it by making a new guard.
What About Warranty Claims?
The return policy is separate from any product warranty. A warranty usually covers defects in materials or workmanship for a longer period, such as one or two years. If your mouthguard cracks or breaks under normal use within the warranty period, you would file a warranty claim, not a standard return. This process often requires photos and a description of the issue.
Tips for a Hassle-Free Return Experience
A little preparation goes a long way. First, always try on the mouthguard carefully without biting down fully if you’re unsure about the size or feel. For boil-and-bite models, read the instructions twice before starting. Keep all packaging and documentation until you are certain you are keeping the product. When you contact customer service, be clear and polite about your issue—whether it’s a sizing problem, a defect, or simply a change of mind. This helps them assist you faster.
Common Reasons Returns Get Denied
To avoid disappointment, know the common pitfalls.
- Missing the return deadline by even a day.
- Returning a mouthguard that has been molded, trimmed, or shows any signs of use.
- Losing the original receipt or order number.
- Not obtaining an RMA number before shipping the item back.
- Using an incorrect shipping address for returns.
How to Choose the Right Mouthguard the First Time
Preventing the need for a return is the best strategy. Taking the time to choose correctly saves everyone time and resources.
Know Your Sport and Protection Level
Impact Mouthguards offers different models for different activities. A guard for football needs to withstand high impacts, while one for basketball might prioritize breathing and communication. Choose the product line designed for your primary sport. Don’t assume one type fits all; the protection levels are calibrated differently.
Get the Sizing Right
This is the most common reason for returns. Carefully follow the sizing chart provided. If you are between sizes, it’s often recommended to choose the smaller size for a tighter, more secure fit. For boil-and-bite models, having the correct size before the molding process is critical. If your making a custom guard, follow the impression kit instructions precisely to avoid a poor fit.
Consider Your Personal Needs
Think about comfort features. Do you need a guard with a breathing channel? Are you looking for the thinnest possible profile? Does it need to accommodate braces? Reading product descriptions and customer reviews can highlight which model might be best for your specific needs. Don’t just buy the most expensive one; buy the most appropriate one.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Impact Mouthguards?
After your return is received and approved, refunds are typically processed within 5-10 business days. It may then take additional time for your bank or credit card company to post the refund to your account.
Can I return a custom-fit Impact mouthguard?
Custom mouthguards are generally not eligible for standard returns due to their personalized nature. They can only be returned or remade if there is a manufacturing defect or an error in the impression process that was the company’s fault.
What if my Impact mouthguard is defective?
If your mouthguard is defective (e.g., cracked upon arrival, faulty molding), contact customer service immediately. This is usually covered under the product warranty, and they will guide you through the claim process, which may involve providing photos and your order details.
Do I have to pay for return shipping?
Policies vary, but often the customer is responsible for return shipping costs unless the return is due to an error by Impact Mouthguards (like shipping the wrong item) or a defective product. Always confirm this with customer service when you initiate your return.
Can I exchange my mouthguard for a different size?
Yes, exchanges for a different size are usually possible within the return window, provided the mouthguard is in new, unmolded condition. You will need to follow the standard return process to send the original back before the new size is shipped out.
What is the time limit for Impact Mouthguards returns?
The standard return period is 30 days from the date you receive your order. It’s important to initiate the return process within this window by contacting their customer service team.
Making Your Purchase with Confidence
Understanding the Impact Mouthguards return policy empowers you to shop wisely. You can now choose your mouthguard with a clear knowledge of your options if it isn’t quite right. Remember the key points: act within the time limit, keep the product in new condition, and always communicate with customer service first. By following the guidelines and tips outlined here, you can focus on finding the perfect protection for your smile with minimal risk. A good mouthguard is an essential piece of gear, and a fair return policy ensures you get one that truly fits.