If you’re buying golf clubs online, understanding the return policy is key. Knowing the 2nd Swing return policy gives you confidence to shop. It means you can try the equipment and send it back if it’s not right for you. This guide explains everything about their process. We’ll cover time limits, condition rules, and how to get your money back.
2nd Swing Return Policy
2nd Swing’s policy is designed to be golfer-friendly. They know buying clubs without swinging them first is a risk. Their policy aims to reduce that risk for you. It applies to most items they sell, both new and used. However, there are important details you need to follow to ensure a smooth return.
What Can You Return?
Most items from 2nd Swing are eligible for return. This includes drivers, irons, putters, wedges, and fairway woods. It also covers bags, apparel, and other accessories. They sell items in different condition grades, from “New” to “Value.” All these grades are generally returnable if the conditions are met.
- New and used golf clubs
- Golf bags and headcovers
- Apparel (must be unworn with tags)
- Accessories like gloves, balls, and training aids
What Is Non-Returnable?
There are a few exceptions to be aware of. Custom-built clubs are a major one. Once you order a club with a specific shaft, grip, or length, it’s made just for you. Because of this, these items cannot be returned unless they are defective. Other non-returnable items include:
- Custom orders (any club built to your specs)
- Clearance or “As-Is” items (these are clearly marked)
- Golf balls if the sleeve or box is opened
- Any item that has been altered after purchase
The Core Return Timeframe
You have a specific window to decide if your purchase works for you. For most items, this window is 30 days from the date you receive the shipment. It’s not 30 days from the purchase date. This is an important distinction if there are shipping delays. Always check your delivery confirmation email to mark your calendar.
Condition Requirements for Returns
The item must be returned in its original condition. This is the most critical part of the policy. For clubs, this means no new scratches, dents, or sky marks that weren’t there when you got it. You can obviously take them to the range or course to test them. But they must remain in the same condition grade you bought them in.
- Clubs: No excessive wear, alterations, or damage.
- Apparel: Unworn, unwashed, with all tags attached.
- Bags: No scuffs, dirt, or damage from use.
- All original packaging and accessories should be included if possible.
How to Start a Return
Starting a return is a straightforward process. You must initiate it through your 2nd Swing online account. You cannot just ship the item back without notifying them first. Here are the step-by-step instructions:
- Log into your account on the 2nd Swing website.
- Navigate to “Order History” or “My Account.”
- Find the order containing the item you wish to return.
- Select the item and choose a reason for the return from the dropdown menu.
- Submit the return request. You will recieve an email with a Return Merchandise Authorization (RMA) number and shipping instructions.
Never ship an item back without an RMA number. Your return may get lost or delayed without it.
Shipping the Item Back
Once you have your RMA instructions, you need to pack the item securely. Use a sturdy box and plenty of packing material. The goal is to ensure the club or item arrives back at 2nd Swing in the same condition you sent it. You are responsible for the cost of return shipping unless the return is due to an error on 2nd Swing’s part (like a wrong item shipped).
- Use the original packaging if you still have it.
- Include all parts, headcovers, and tools that came with it.
- Clearly write or attach the RMA number on the outside of the box.
- Use a trackable shipping service (like UPS or FedEx) and keep your receipt.
Refunds and Processing Time
After 2nd Swing receives your return, their team will inspect it. This inspection verifies the item is in its original condition. Once approved, they will process your refund. The whole process, from them receiving the item to your refund posting, usually takes 5-10 business days.
Refunds are issued to the original payment method. If you paid with a credit card, it goes back to that card. The time it takes for the refund to show on your statement depends on your bank, not 2nd Swing. Gift card purchases are refunded as a new gift card.
The 2nd Swing Playability Guarantee
This is a unique aspect of their policy. Beyond the standard return window, they offer a form of playability assurance. If a club you bought from them breaks under normal use within a specific period, they often help. You need to contact their customer service. They may repair it, replace it, or offer store credit depending on the situation and the club’s age. It’s not a formal warranty, but they stand behind the equipment they sell.
Tips for a Hassle-Free Return Experience
Following a few simple tips can make your return go perfectly. The main goal is to avoid any delays or issues with your refund.
- Test clubs promptly. Don’t wait until day 29 to try them.
- Take photos of the club when you unbox it. This documents its starting condition.
- Initiate the return online as soon as you know you want to send it back.
- Pack the item well. A club banging around in a box can get damaged.
- Keep all communication and your shipping tracking number.
Exchanges vs. Returns
Sometimes you might want a different club instead of a refund. 2nd Swing handles exchanges as a return and a new purchase. The simplest method is to process the return for a refund. Then, once the return is initiated, you can place a new order for the club you want. This ensures you get the new item quickly and don’t have to wait for the return to be fully completed first.
If you need help choosing a different club, their customer service and club fitting tools can assist. They can recomend a different model or shaft based on your feedback.
Buying Used vs. New Clubs
The return policy applies equally to new and used clubs. However, your expectations for condition should align with the grade you purchased. A “Value” grade club will have more visible wear than a “Like New” club. You can return a used club if it arrives in worse condition than described. But you cannot return it simply because it has normal wear for its grade. Their condition guides are very detailed, so read them carefully before buying.
International Returns
If you are ordering from outside the United States, different rules may apply. Return shipping costs are typically higher. You might also be responsible for any import duties or taxes, which are often non-refundable. It’s best to contact their customer service directly before placing an international order if you are concerned about returns.
Common Mistakes to Avoid
A few common errors can complicate a return. Being aware of them saves you time and frustration.
- Missing the 30-day window. Mark your calendar when the box arrives.
- Forgetting to get an RMA number before shipping.
- Using the wrong return address. Always use the one provided in your RMA email.
- Returning a custom club. Remember, these are final sale.
- Damaging the item during your trial. Be careful when testing.
Frequently Asked Questions (FAQ)
How long is the 2nd Swing return period?
You have 30 days from the delivery date to initiate a return for most items.
Can I return custom golf clubs to 2nd Swing?
No, custom-built clubs are final sale and cannot be returned unless they are defective.
What is 2nd Swing’s refund policy?
Refunds are issued to the original payment method after the returned item is received and inspected, usually within 5-10 business days.
Who pays for return shipping at 2nd Swing?
The customer is responsible for return shipping costs, unless the return is due to a mistake made by 2nd Swing.
Does 2nd Swing accept returns on used clubs?
Yes, used clubs are returnable within 30 days if they are in the same condition as when shipped.
How do I start a return with 2nd Swing?
Log into your online account, find your order, select the item, and follow the prompts to get an RMA number and instructions.
What if my return is past the 30-day window?
Returns past 30 days are generally not accepted. However, you can contact customer service to explain your situation; they may offer a solution, such as trade-in credit.
Can I return a golf bag I’ve used?
No, the bag must be in new, unused condition with all tags attached for a return to be accepted.
What happens if 2nd Swing rejects my return?
If an item does not meet the condition requirements, they will contact you. They may offer to ship the item back to you at your cost, or they might offer a partial refund based on the items current condition.
Is there a restocking fee?
2nd Swing does not charge a restocking fee for standard returns that meet their policy conditions.
Understanding the 2nd Swing return policy makes you a smarter shopper. It allows you to buy with assurance, knowing you have options if the club isn’t a good fit. Always remember the key points: the 30-day clock starts at delivery, the item must be in original condition, and you must get an RMA number first. By following these guidelines, you can focus on finding the right equipment to improve your game without worry. Their policy is there to support your search for the perfect clubs.