You’ve just received a package from Everlane, excited to see how that new sweater or pair of jeans fits. But when you try it on, something isn’t quite right. Maybe the color is different in person, or the fit isn’t what you were hoping for. It happens to the best of us, and that’s when knowing the details of a company’s return process becomes so important. A clear and fair policy can turn a moment of disappointment into a simple, hassle-free exchange.
Navigating returns doesn’t have to be confusing. With a focus on “Radical Transparency,” Everlane aims to make its customer experience, including the everlane return policy, straightforward. Whether you’re a long-time fan or a first-time shopper, understanding the rules of the road for sending something back will give you the confidence to shop, knowing you’re protected if an item doesn’t work out. Let’s walk through everything you need to know to manage your returns and exchanges smoothly.
What Are the Basics of the Everlane Return Policy?
At its core, Everlane’s policy is designed to be simple. Most new, unwashed, and unworn items in their original packaging can be returned or exchanged within 30 days of your purchase. This is a fairly standard window in the retail world, giving you about a month to decide if you want to keep your items. It’s always a good idea to try things on as soon as they arrive so you don’t accidentally let the clock run out.
There are, however, a few important exceptions to keep in mind. For hygiene and safety reasons, all face masks and final sale items are considered non-returnable. Everlane also specifies that certain product categories, like underwear and socks, must have their original tags attached and packaging intact to be eligible for a return. Always double-check your receipt or the product page when buying these items to avoid any surprises later.
How to Initiate a Return with Everlane
Starting the return process is a digital-first experience. You won’t find a pre-printed label in your box. Instead, you need to head over to Everlane’s Returns Portal on their website. You’ll be asked to log into your account, find the order you wish to return, and select the specific items. The system will guide you through the reason for the return and then generate a prepaid shipping label for you to use.
Once you have your label, pack the items securely in any box you have available, attach the label, and drop it off at a designated carrier location, like a UPS drop-off point. It’s that simple. Everlane covers the cost of return shipping within the US, which is a nice perk that not all retailers offer. After you’ve shipped the package, you can usually track the status of your return right from your account page.
Exchanges vs. Refunds: What to Expect
When you process your return, you’ll typically have a choice: do you want a refund, or would you prefer to exchange the item for a different size or color? If you opt for an exchange, Everlane will ship out the new item once your return is on its way back to them—you don’t have to wait for it to be processed at their warehouse. This can significantly speed up the process of getting the right item into your hands.
If you choose a refund, it will be issued to your original form of payment. Keep in mind that it can take a few business days for the return to be processed at the warehouse and then another few days for the refund to post to your bank or credit card account. From the day you mail your return, it’s reasonable to expect the entire refund process to take up to two weeks.
Navigating International Returns
For customers outside of the United States, the process works a little differently. The 30-day window still generally applies, but international customers are responsible for the cost of return shipping. Additionally, the original shipping fees are non-refundable. It’s important to be aware of your country’s customs and duties regulations, as any import taxes paid on the original order are typically not recoverable through a return.
Tips for a Smooth Return Experience
A little preparation can make your return process seamless. First, hold on to your original packaging and tags until you’re sure you’re keeping an item. Everlane is specific about items needing to be in new, resalable condition. Second, act within the 30-day window—setting a reminder on your phone can be a helpful nudge. Finally, when you initiate the return online, be accurate about the items and reasons; this helps Everlane process everything faster and can even provide them with valuable feedback.
Remember that final sale items are just that—final. These are often deeply discounted pieces, so be extra certain about your size and style before clicking “buy.” If you’re unsure about fit, it might be worth paying full price for an item that is returnable, giving yourself that safety net.
Your Guide to the Everlane Return Policy
Knowing the ins and outs of the policy empowers you as a shopper. Everlane has built its reputation on transparency, and its approach to returns reflects that. The process is largely self-service through their online portal, cost-free for domestic returns, and designed to be as efficient as possible. While the 30-day period is strict and some items are non-returnable, the policy is clear and consistent, which helps set the right expectations from the start.
In the end, a return policy is a safety net. It allows you to shop for quality basics and modern styles with the peace of mind that you aren’t stuck with something that doesn’t fit your life. By keeping the return window, condition requirements, and process in mind, you can enjoy the Everlane shopping experience, knowing that you’re well-informed every step of the way.