Understanding the adidas return and exchange policy is key to a stress-free shopping experience. Whether you bought the wrong size or just changed your mind, knowing the rules helps you shop with confidence.
This guide breaks down everything you need to know. We’ll cover time limits, condition requirements, and how to start a return. You’ll get clear steps for both online and in-store purchases.
adidas return and exchange policy
The official adidas return and exchange policy gives you 30 days to send back items. This applies to most products bought from adidas online, in app, or in their retail stores. The items must be unworn, unwashed, and have all original tags and packaging.
It’s a straightforward process designed for customer convenience. You can get a refund to your original payment method or choose an exchange for a different size or color. Some exceptions apply, which we’ll detail later.
Key Highlights of the Policy
- Return Window: 30 days from the delivery date for online orders, or from the purchase date for in-store buys.
- Item Condition: Must be in original, saleable condition with tags and packaging.
- Proof of Purchase: A receipt, order confirmation email, or packing slip is required.
- Refund Method: Refunds are issued to the original payment method and can take several business days to process.
- Exchanges: Available for size and color, subject to stock availability.
What Can Be Returned?
Most adidas products are eligible for return under the standard policy. This includes footwear, apparel, and gear. You can return sale items and discounted products too, as long as they meet the condition criteria.
Customized products from adidas By You, however, are final sale. This is because they are made specifically for you. Always double-check your order before submitting it for customization.
What Cannot Be Returned?
There are a few important exceptions to keep in mind. Knowing these upfront saves you time and potential disappointment.
- adidas By You (Customized) Products: All sales are final.
- Gift Cards: Cannot be returned or refunded for cash.
- Worn or Damaged Items: Products that show signs of wear, are dirty, or have been altered.
- Items Without Original Packaging: This includes the shoe box for footwear, which must be in its original state.
- Certain Licensed Products: Some league-specific merchandise may have different rules.
The 30-Day Return Window Explained
Your 30-day timer starts on different dates depending on how you shopped. For online orders, it begins the day your order is delivered. You can find this date on your carrier’s tracking information or delivery confirmation.
For in-store purchases, the 30 days starts on the day you bought the item. It’s a good idea to initiate your return as soon as you know you want to send something back. Don’t wait until the last minute, as processing times can vary.
How to Check Your Eligibility
Log into your adidas account and view your order history. Each eligible item will have a “Return” button next to it if you’re within the window. If you checked out as a guest, you’ll need your order number and email address to start the process on their website.
How to Return an Online Order
Returning an online order to adidas is designed to be simple. You can do it all from your computer or phone. Follow these numbered steps for a smooth experience.
- Initiate Your Return: Go to the adidas Returns page and enter your order number and email address. Or, log into your account and find the order in your history.
- Select Items: Choose the specific items you want to return from your order. You’ll need to select a reason for the return from a dropdown menu.
- Choose Your Method: Pick between a refund or an exchange. For exchanges, you’ll select your new preferred size or color.
- Print Your Label: adidas provides a prepaid return shipping label. Print this out. If you don’t have a printer, some carrier drop-off locations can print it for you.
- Pack Your Items: Place the items in their original packaging, including the shoe box if applicable. Attach the return label securely over the old shipping label.
- Drop Off: Take your packaged return to the designated carrier (like UPS or DHL). Get a drop-off receipt for your records.
Once adidas receives your return, they will inspect it. You’ll get an email confirmation when your refund is processed. Remember, the refund can take 7-14 business days to appear on your bank or card statement.
Using a Drop-Off Location
Many retailers, like select Foot Locker or UPS Store locations, serve as adidas return drop-off points. This can be convenient if one is near you. When you initiate your return online, you may see this as an option.
Simply bring your packaged item and QR code from the return portal to the participating store. The staff will handle the rest and give you a receipt. This method often avoids you needing to print a label yourself.
How to Return an In-Store Purchase
If you bought an item at an adidas retail store, you have two main options. You can return it to any physical adidas store, or you can mail it back using the online process. Returning in-store is usually faster for getting a refund.
- Bring Your Items: Gather the items you wish to return, ensuring they are in original condition with all tags.
- Bring Proof of Purchase: This is your original receipt or the credit card you used. A digital receipt on your phone is also acceptable.
- Visit a Store: Go to any adidas retail store. It does not have to be the same location where you made the purchase.
- Complete the Return: A store associate will help you process the return. You’ll receive your refund on the spot if you used a card or cash. Store credit or an exchange is also an option.
If you prefer to mail it, follow the online return steps but select “store purchase” when prompted. You’ll still need your receipt information to generate the label.
Understanding Exchanges
The adidas exchange policy lets you swap an item for a different size or color. Exchanges are subject to the stock available at the time of your request. If your desired size or color is out of stock, you may need to choose a different option or opt for a refund.
Steps for an Exchange
- Start your return online as described above.
- When prompted, select “Exchange” instead of “Refund.”
- Choose the new size or color you want.
- Follow the packing and shipping instructions.
- adidas will ship the new item to you once they receive and process your return. You’ll get tracking information for the new shipment.
Note that for in-store purchases, it’s often quicker to do the exchange directly at a retail location. This way, you can get the new item immediately if they have it in stock.
Refund Timeline and Methods
After adidas receives your return, inspection typically takes 3-5 business days. Once approved, they initiate the refund. The time it takes for the money to reach you depends on your payment method.
- Credit/Debit Card: 7-14 business days after processing.
- PayPal: Usually 3-5 business days after processing.
- Gift Card/Store Credit: Often faster, sometimes within 24 hours of processing.
- Cash (in-store returns): Immediate.
You will recieve an email notification when your refund is issued. If it’s been more than 14 business days, contact adidas customer service with your return tracking number for an update.
What About Sale Items?
Sale items, clearance products, and items bought with a promo code are generally eligible for return. The same 30-day window and condition rules apply. Your refund will be for the price you actually paid, not the original listed price.
If you used a promo code, the refund amount will reflect the discounted price. Sometimes, returning part of an order that qualified for a bundle discount might affect the refund value. The return portal will show you the exact refund amount before you confirm.
International Returns and Orders
Returning items to adidas from outside the country you ordered from can be more complex. Generally, you must return the item to the country where it was purchased. For example, an item bought on adidas.com/us must be returned to a U.S. address.
International return shipping is usually not prepaid. You may be responsible for the cost of return postage and any customs duties. Always check the specific country website’s return policy before initiating an international return, as rules can vary significantly.
Tips for a Smooth Return Experience
- Keep the Box: For footwear, always keep the original shoe box. Returns without it are often rejected.
- Act Quickly: Don’t wait until day 29 to start your return. Give yourself plenty of time.
- Take Photos: Before you send anything back, take pictures of the items and their condition. This is helpful for reference if any issues arise.
- Save Your Receipt: File your digital receipt or keep the paper one until you’re sure you’re keeping the item.
- Use the Correct Label: Make sure you’re using the most recent return label provided by adidas for that specific return.
Common Issues and How to Solve Them
Sometimes, returns don’t go as planned. Here are solutions to common problems.
Missing Original Packaging
If you’ve lost the original shoe box or packaging, your return may be denied. Contact customer service immediately. In some cases, they might offer a partial refund or store credit, but this is not guaranteed. It’s always best to return everything in its original state.
Return Outside the 30-Day Window
The 30-day policy is firm for standard returns. However, if you have a defective item, different rules may apply. For quality issues, contact adidas customer service. They might offer a solution even after the return window has closed, especially if the product has a manufacturing flaw.
Defective or Damaged Items
If your item arrives damaged or has a material or workmanship flaw, you are covered under adidas’s warranty. Contact customer service right away. You will likely need to provide photos or a description of the defect. They will guide you through a separate process for defective goods, which may involve a replacement or repair instead of a standard return.
Frequently Asked Questions (FAQ)
How long does an adidas exchange take?
An exchange typically takes 10-18 business days total. This includes the time for your return to reach the warehouse, processing, and the shipment of your new item. You’ll get a tracking number for the new shipment.
Can I return adidas shoes without the box?
No, footwear returns require the original shoe box. Returns sent without the box are usually rejected and sent back to you. The box is considered part of the product’s original condition.
What is the adidas return policy for used shoes?
The standard adidas policy does not allow returns on used items. Shoes must be unworn, in their original condition, with all tags attached. Light trying on indoors is generally acceptable, but any signs of outdoor wear or dirt will void the return.
Can I return adidas products to a store if I bought them online?
Yes, you can return online purchases to any adidas retail store. Bring the items, original packaging, and your order confirmation email or receipt. The refund will be processed in-store.
Does adidas offer free returns?
Yes, adidas provides a prepaid return shipping label for online orders within the return window. This makes returns free for the customer in most standard cases. However, for international returns or returns initiated outside the policy, you may incur shipping fees.
How do I track my adidas return?
Use the tracking number on the return label you used to ship the package. You can also check the status in your adidas account under “Return History.” adidas will also email you when they receive and process your return.
Can I return customized adidas shoes?
No, items from the adidas By You (customization) program are final sale and cannot be returned or exchanged. This is because they are made to your specific design choices.
Final Thoughts
The adidas return and exchange policy is clear and customer-friendly when you know the steps. The key is to act within 30 days and keep everything in its original, unworn condition. Whether you choose to mail your return or visit a store, the process is straightforward.
By following the guidelines outlined here, you can handle any return or exchange with ease. Always double-check the policy on the adidas website for your specific country, as small details can sometimes change. With this knowledge, you can shop the latest adidas products knowing you have flexible options if your needs change.