A&f Online Return Policy

If you’ve ever bought something online that didn’t quite work out, you know how important a good return policy is. Understanding the A&F online return policy can save you time and ensure a smooth process. This guide breaks down everything you need to know, from time limits to step-by-step instructions, so you can shop with confidence.

We’ll cover the key details, including what items can be returned, how to initiate a return, and where you can send your items. We’ll also look at some common exceptions and tips for a hassle-free experience. Let’s get started.

The core A&F online return policy is designed to be straightforward. Generally, items purchased online can be returned within 60 days of the shipment date for a full refund to your original payment method. This is a generous window that gives you plenty of time to decide if your purchase is right for you.

It’s important to note that the 60-day clock starts from the day the order shipped, not the day you received it. You can find your shipment date on your packing slip or in your order confirmation email. Keeping track of this date helps you avoid missing the deadline.

What Items Are Eligible for Return?

Most items from Abercrombie & Fitch and its sister brands, like Hollister, are eligible for return. This includes clothing, accessories, and footwear. The items must be in their original condition, which means unworn, unwashed, and with all original tags attached.

Clothing (jeans, tops, dresses, outerwear)
Swimwear (with hygienic liner intact)
Shoes and sandals
Accessories (bags, belts, hats)

What Items Cannot Be Returned?

There are a few exceptions to the policy. For hygiene and safety reasons, certain items are final sale. Always double-check product descriptions before buying these categories.

Face masks and other protective gear.
Items marked as “Final Sale” on the website or receipt.
Gifted items without a valid gift receipt or order number.
Items that show signs of wear, damage, or have been altered.

Condition of Returned Items

The condition of your return is crucial. The item must be in its original state. This means all tags should be attached and the item should not have any stains, odors, or damage. Shoes should be returned in their original box to protect them during transit.

If an item is returned in a condition that is not sellable, Abercrombie & Fitch may send it back to you or issue a partial refund. It’s always best to package returns carefully to avoid any transit damage that could affect your refund.

Return Timeframe and Deadlines

As mentioned, the standard return window is 60 days from shipment. However, there are extended deadlines for purchases made during the holiday season. Typically, items bought in November and December can be returned until the end of January of the following year.

The company usually announces the exact holiday return dates on their website. It’s a good idea to check the policy page during the busy shopping season for the most current information, as dates can sometimes shift.

How to Return an Online Order

Returning an item you bought online is a simple process. You have two main options: returning by mail or returning in-store. Both methods are free within the United States. Here’s how each one works.

Option 1: Return by Mail (Online Process)

This is the most common method for online returns. Follow these steps to initiate your return through the Abercrombie & Fitch website.

Go to the “Returns & Exchanges” page on the Abercrombie & Fitch website. You can find this link in the website footer.
Enter your order number and the email address used to place the order. Your order number is on your confirmation email and packing slip.
Select the items you wish to return from your order list. You’ll need to choose a reason for the return from a dropdown menu.
Choose your refund method. Usually, this is a refund to your original payment. You can also opt for an merchandise credit in some cases.
Print your prepaid return shipping label. You will receive this label by email after completing the online steps. Attach it securely to your package.
Pack the items securely in their original packaging if possible, include the packing slip, and seal the box.
Drop off the package at any authorized carrier location, like a UPS drop-off point. You should get a tracking number to monitor your return.

Option 2: Return In-Store

Returning your online purchase at a physical Abercrombie & Fitch or Hollister store is often the fastest way to get your refund. The process is usually instant if you have the required documents.

Bring the items you wish to return to any Abercrombie & Fitch or Hollister store. You can return Hollister items to an Abercrombie store, and vice versa.
Bring your packing slip or the order confirmation email (digital or printed). If you don’t have these, the store associate can often look up your order using the email address you used to shop.
Make sure the items meet the return condition requirements (unworn, tags attached).
A store associate will process your return. You will typically receive your refund to the original payment method on the spot, or you can request a merchandise credit.

In-store returns are convenient because you avoid shipping wait times and potential carrier delays. It’s a great option if you have a store nearby.

What About International Returns?

If you are returning an item from outside the United States, the process is slightly different. You generally need to contact customer service to initiate an international return. You are responsible for the cost of return shipping and any applicable customs duties.

The refund will be issued in the original currency and may take longer to appear on your statement due to international banking processes. Check the country-specific website you ordered from for the most accurate instructions.

Refunds and Exchanges

Knowing how and when you’ll get your money back is a key part of any return policy. Abercrombie & Fitch aims to process refunds quickly, but the timing can vary.

How Refunds Are Issued

Refunds are typically issued to the original form of payment. If you paid with a credit or debit card, the refund will go back to that card. For PayPal purchases, the refund goes to your PayPal account. Gift card purchases are refunded as a new gift card.

The timing of your refund depends on the return method:

In-Store Returns: Refunds are usually instant to your card or issued immediately as store credit.
Mail Returns: Once the returned package is received at the warehouse, it can take 5-10 business days for the refund to be processed and another 3-5 business days for it to appear on your bank statement. The whole process can take up to two weeks from the day you mail the package.

Exchange Process

Abercrombie & Fitch does not offer direct exchanges through the mail. Instead, the process involves two separate transactions: returning the original item and placing a new order for the item you want.

Initiate a return for the item you don’t want using the standard mail or in-store process.
While that return is processing, place a new order online or in-store for the correct size or color.
Once your return is accepted, you’ll receive your refund. This method ensures you get the item you want without waiting for the return to be fully completed first.

For the quickest exchange, doing an in-store return and immediate repurchase at the store is your best bet.

Merchandise Credit and Gift Receipts

If you return an item without a receipt or with a gift receipt, you will typically receive refund as a merchandise credit. This credit is usually issued in the form of an electronic gift card sent via email.

Merchandise credit does not expire, which is a nice benefit. It can be used online or in-store for future purchases. Keep the email with the gift card code in a safe place until your ready to use it.

Common Issues and Troubleshooting

Sometimes, returns don’t go perfectly as planned. Here are solutions to some common problems you might encounter.

Lost Return Package

If you mailed your return and it seems lost, the first step is to use the tracking number from your return label. Check the carrier’s website for the latest updates. If the tracking shows no movement for an extended period, contact Abercrombie & Fitch customer service with your return details and tracking number.

It’s always a good practice to keep your drop-off receipt until you see the refund in your account. This receipt is your proof that you shipped the item.

Refund Not Received

If it’s been more than 14 business days since your return was delivered and you haven’t seen your refund, first double-check your bank or card statement. Sometimes refunds appear under a slightly different merchant name.

If it’s definitely not there, contact customer service. Have your order number, return tracking number, and the date you mailed the return ready. They can investigate the status of your refund on their end.

Missing Tags or Packaging

Returning an item without its original tags can be tricky. The official policy states tags must be attached. However, if you accidentally removed the tag but the item is otherwise brand new, you might still be able to return it, especially in-store where an associate can assess the condition.

The decision is ultimately at the discretion of the company. It’s always worth a try, but be prepared for the possibility of a denied return or a partial refund. For the best outcome, never remove tags until you’re sure you’re keeping an item.

Tips for a Smooth Return Experience

Keep Your Packing Slip: This little piece of paper is crucial for easy returns, both by mail and in-store. Tuck it in a drawer until you’re sure you’re keeping your order.
Inspect Items Quickly: Try on clothing and check items as soon as they arrive. This gives you the full 60-day window and prevents you from forgetting about a return.
Use the Prepaid Label: Always use the official return label generated through the website. Using your own shipping method is not covered and you won’t be able to track it through their system easily.
Consider In-Store Returns: For speed and immediate resolution, returning to a physical store is often the superior choice if it’s convenient for you.

Frequently Asked Questions (FAQ)

How long does it take to get a refund from Abercrombie?

After they receive your return at the warehouse, it takes about 5-10 business days to process the refund. It may then take your bank 3-5 more business days to post it to your account. In-store refunds are much faster, often appearing within a few hours.

Can I return Abercrombie online purchases in store?

Yes, you absolutely can. This is a great option for a faster refund. Just bring the items and your packing slip or order confirmation to any Abercrombie & Fitch or Hollister store.

Does Abercrombie offer free returns?

Yes, returns within the United States are free. A prepaid return shipping label is provided for mail returns. In-store returns obviously have no shipping cost at all.

What is Abercrombie’s return policy without a receipt?

Without a receipt, you can usually still make a return for merchandise credit. The credit will be issued for the item’s current selling price, not necessarily the price you paid. Having your order number or the credit card used makes the process smoother.

Can I return swimwear?

Yes, swimwear can be returned as long as the hygienic liner is fully intact and has not been removed. If the liner is missing or tampered with, the return will not be accepted for obvious health reasons.

What if my item is defective or damaged?

If you receive a damaged or defective item, contact customer service immediately. They will often provide a prepaid return label and expedite a replacement or refund for you, even outside the standard return window in some cases.

Understanding the A&F online return policy makes shopping online less stressful. With a 60-day window, free return options, and a generally straightforward process, you can feel secure in your purchases. Remember to keep your tags on and your packing slip handy, and you’ll be set for a hassle-free return if you need it. Always check the official Abercrombie & Fitch website for the most up-to-date policy information, as details can occasionally change.