Aeropostale Return Policy

If you’ve ever bought something that just didn’t work out, you know how important a good return policy is. Understanding the Aeropostale return policy can save you time and ensure you get your money back or find a better item. This guide breaks down everything you need to know, from time limits to condition requirements, making your next return smooth and simple.

The Aeropostale return policy is designed to be straightforward for customers. In most cases, you can return items within 60 days of your purchase for a full refund to your original payment method. This gives you a generous window to decide if your clothing, accessories, or other items are right for you.

They accept returns both in-store and by mail, which offers flexibility. However, there are some important conditions and exceptions to keep in mind, which we’ll cover in detail below. Knowing these rules ahead of time prevents any surprises at the return counter.

Key Timeframes and Deadlines

Timing is everything with returns. Aeropostale’s main return window is 60 days from the date of purchase. This applies to most full-price and sale items bought online or in physical stores.

For items purchased during the holiday season, the return period is often extended. Typically, purchases made between November 1st and December 24th can be returned until January 31st of the following year. Always check your receipt or the website for the exact dates each year, as they can sometimes vary.

After the 60-day period, you generally cannot get a refund. But you might be eligible for an merchandise credit or exchange, subject to store manager approval. It’s always best to act within the official window to guarantee your preferred outcome.

Condition of Items for Return

To be accepted, your return must meet specific condition requirements. These are standard for most clothing retailers and are in place to ensure items can be resold.

Unworn and Unwashed: Items must be in their original, new condition. They should not have any signs of wear, odors, or stains.
Tags Attached: All original tags and labels must be still attached to the garment. This includes the main fabric tag and any hangtags.
Original Packaging: For certain items like accessories, underwear, or swimwear, the original packaging and hygiene liners must be intact and unopened.
Receipt or Proof of Purchase: You must provide your original receipt, packing slip, or the credit card used for the purchase. Without proof, you may only recieve store credit at the lowest selling price.

How to Return an Item to Aeropostale

You have two main options for returning your Aeropostale purchases: by mail or in person at a store. Here’s a step-by-step guide for each method.

Option 1: Returning by Mail

This is convenient if you don’t live near an Aeropostale store. Follow these steps:

Log into your Aeropostale account online and navigate to the “Order History” section.
Find the order containing the item you wish to return and select “Return Item.”
Follow the prompts to select the reason for return and print the provided prepaid return shipping label.
Securely pack the item in its original packaging or a sturdy box. Attach the return label to the outside.
Drop the package off at the designated carrier (usually UPS or USPS). Keep your tracking number for reference.

Refunds for mail returns are typically processed within 10-14 business days after the return is recieved and inspected at the warehouse.

Option 2: Returning In-Store

This is often the fastest way to get your refund. Here’s what to do:

Gather the item(s) you want to return, ensuring they meet the condition requirements.
Bring your original receipt, packing slip, or the credit card used to make the purchase.
Take everything to any Aeropostale or Aeropostale Outlet store. You do not need to return it to the exact store where you bought it.
A store associate will process your return. If everything is in order, your refund will be issued on the spot to your original payment method for in-store purchases, or initiated for online orders.

Refund Methods and Processing Times

How you get your money back depends on how you paid and where you return the item.

Credit/Debit Card Purchases: Refunds are issued back to the original card. Processing can take 5-10 business days to appear on your statement after the return is complete.
PayPal Purchases: Refunds are sent back to your PayPal account. This usually happens within 3-5 business days.
Gift Card or Store Credit Purchases: The refund will be reissued as a new electronic gift card.
Cash Purchases (In-Store Only): You will recieve a cash refund if returning in-store with a receipt. For mail returns, a check may be issued.

Remember, shipping fees are generally non-refundable unless the return is due to a company error, like sending the wrong item.

What Items Are Final Sale?

Not everything can be returned. Aeropostale, like other retailers, marks certain heavily discounted or clearance items as final sale. This is a critical part of the Aeropostale return policy to understand before you buy.

Clearance Items: Often, items purchased from the clearance section, either online or in-store, are final sale. This is usually clearly marked at the point of purchase.
Special Promotion Items: During certain sales events, some deeply discounted merchandise may be excluded from returns.
Altered Items: Any item that has been altered, tailored, or damaged after purchase cannot be returned.
Personalized Merchandise: Items with custom printing or embroidery are typically final sale.
Swimwear and Underwear: These items must have their hygiene liners attached and be unopened to be eligible for return.

Always double-check the product description online or ask a cashier in-store if an item is final sale before completing your purchase.

Exchanges vs. Returns

If you like an item but need a different size or color, an exchange might be the easiest route.

In-Store Exchanges: You can exchange an item for a different size or color at any store, provided the new item is in stock and the returned item meets all condition requirements. This is instant and avoids waiting for a refund and re-ordering.

Online Exchanges: Aeropostale’s online system does not have a direct exchange function. To “exchange,” you would need to process a return for the original item and then place a new order for the desired item. This means you’ll be charged for the new order before the refund for the old one posts, so plan accordingly.

Returning Gifts from Aeropostale

Returning a gift you recieved is simple, even if you don’t have the original receipt.

If you have the gift receipt, you can return the item within 60 days for a merchandise credit or exchange.
Without any receipt, you can still return the item. The store will process it at the item’s current lowest selling price and issue store credit.
Gifts returned by mail require a Return Merchandise Authorization (RMA). The gift giver would need to initiate this from their account, or you can contact customer service for assistance.

Aeropostale Outlet Return Policy

Aeropostale Outlet stores often have a slightly different policy than regular retail stores. The return window is usually shorter, typically 30 days from purchase. The condition requirements are the same, but final sale items may be more common in outlet locations. Always check your Outlet receipt carefully, as it will state the specific return deadline for that purchase.

Tips for a Hassle-Free Return Experience

Keep your receipts. Take a photo of them with your phone as a backup.
Try on items soon after you get them. Don’t let them sit in the bag until day 59.
If you’re unsure about sizing, consider buying two sizes with the intention of returning one. Just check the return policy first.
For mail returns, use the provided prepaid label and get a drop-off receipt from the carrier.
Be polite to store associates. They are more likely to help with a borderline return if you are kind and understanding.

Common Issues and How to Solve Them

Sometimes returns don’t go perfectly. Here’s how to handle common problems.

Lost Receipt: Don’t panic. If you used a credit card, the store can often look up the purchase. You can also check your online account for digital receipts. Without any proof, you’ll get store credit at the current price.

Past the Return Window: You can still try taking the item to a store. While not guaranteed, a manager might approve a store credit as a one-time courtesy, especially if it’s only a few days late.

Item Damaged Upon Arrival: Contact Aeropostale customer service immediately. Take photos of the damaged item and the packaging. They will usually provide a prepaid return label and process a full refund or replacement quickly.

Refund Not Appearing: Wait the full 10-14 business days. If it still hasn’t posted, contact your bank first to see if there is a pending transaction. If not, then reach out to Aeropostale with your return tracking number and details.

Contacting Customer Service

If you have a complex issue, you may need to contact Aeropostale directly.

Phone: Call 1-888-855-2326. Have your order number and details ready.
Online Help Center: Visit the Aeropostale website and use the “Help” or “Contact Us” section for FAQs and to submit an email inquiry.
Social Media: Sending a direct message on platforms like Twitter or Facebook can sometimes get a quick response.

Frequently Asked Questions (FAQ)

How long do I have to return something to Aeropostale?

You typically have 60 days from the purchase date to return most items for a refund. Holiday purchases often have an extended deadline until January 31st.

Can I return Aeropostale online purchases in a store?

Yes, you can. Bring the item, its original tags, and your packing slip or order confirmation to any Aeropostale or Aeropostale Outlet store for a convenient in-person return.

Does Aeropostale offer free return shipping?

Aeropostale provides a prepaid return shipping label for online returns, making the process free for you. You just need to pack the item and drop it off.

What if my Aeropostale item is defective?

If an item is defective (e.g., a broken zipper, a seam that unravels immediately), contact customer service. They will cover the return shipping and provide a full refund or replacement, even if it’s outside the normal return window.

Can I return sale items to Aeropostale?

Most sale items can be returned within the standard 60-day period. However, items marked “Final Sale” at the time of purchase cannot be returned for a refund or exchange.

How long does an Aeropostale refund take?

Once the return is recieved and processed, refunds to a credit card or PayPal usually take 5-10 business days to appear in your account. Store credit or gift card refunds are often issued within 24 hours.

What is the return policy for Aeropostale shoes?

Shoes follow the same general return policy. They must be unworn, in the original box, and with all tags attached. The box is considered part of the product, so try to keep it in good condition.

Understanding the Aeropostale return policy gives you confidence when you shop. By knowing the deadlines, condition rules, and procedures, you can shop freely, knowing you have options if something isn’t quite right. Always check the latest policy on their website before making a return, as details can occasionally be updated. With this knowledge, your next shopping trip can be a little more worry-free.