Understanding the Adore Me return policy is key to shopping with confidence. Whether you’re trying a new style or nailing your size, knowing the rules makes everything smoother. This guide will walk you through every detail you need. We’ll cover time limits, condition requirements, and how to actually send things back. You’ll find clear steps and answers to common questions. Let’s get started so you can shop without any worry.
Adore Me Return Policy
The core Adore Me return policy is designed to be straightforward. It allows returns and exchanges on most items within a specific window. All items must be in their original, unworn condition. They also need to have all tags and packaging intact. This policy applies to purchases made directly from the Adore Me website or their mobile app. It’s important to note that some items have different rules. Always double-check your specific items before initiating a return.
What Items Can You Return?
Most products from Adore Me are eligible for return or exchange. This includes a wide range of their offerings.
- Bras, bralettes, and sports bras
- Panties and lingerie sets
- Sleepwear like pajamas and robes
- Swimwear (with hygienic liners attached and unused)
- Activewear and loungewear
What Items Are Final Sale?
Some products cannot be returned due to hygiene reasons or special promotions. Knowing this before you buy can save you hassle later. The following are typically marked as final sale:
- Clearance or heavily discounted items (usually marked “Last Chance”)
- Personalized or custom-made merchandise
- Gift cards and e-gift cards
- Any item that has been worn, washed, or damaged
- Items missing the original tags or hygienic liners
The 60-Day Return Window
You have 60 days from the date your order shipped to start a return. This is a generous window compared to many other retailers. It gives you plenty of time to try things on at home. Make sure you check the shipping confirmation email for the exact date. The clock starts ticking from that shipment date, not the date you received the package. Initiating the return after the 60-day period will likely result in it being denied.
How to Check Your Return Deadline
It’s easy to find your last day to return. First, log into your Adore Me account on their website. Go to “My Orders” and find the specific order. The shipment date will be listed there. Just add 60 days to that date. You can also contact customer service if you’re unsure. They can quickly confirm your eligibility for you.
Condition Requirements: Unworn & Tags Attached
This is the most important part of the policy. For a return to be accepted, items must be in resellable condition. This means they look exactly as they did when they arrived to you.
- Unworn: The item cannot show any signs of wear. No deodorant marks, makeup stains, or scents.
- Tags Attached: All original brand tags and labels must be fixed to the item. Do not remove them until your certain you’re keeping it.
- Original Packaging: Try to return items in the original bag or box if possible. This isn’t always strictly required, but it helps.
- Hygienic Liners: For swimwear and certain lingerie, the protective hygienic liner must be present and untouched.
How to Return an Adore Me Order: Step-by-Step
Returning an item to Adore Me is done entirely online. You cannot return items to a physical store, as they are an online-first retailer. Follow these steps to ensure your return is processed quickly and correctly.
Step 1: Start Your Return Online
Begin by logging into your Adore Me account. Navigate to the “My Orders” section. Select the order containing the item(s) you wish to return. Click on the “Return Item” or similar button next to the order. You will be guided through a short process.
Step 2: Select Items and Reason
You’ll need to select which specific items from the order your returning. For each item, you’ll usually be asked to choose a reason for the return. Common options include “Doesn’t Fit,” “Changed My Mind,” or “Style Not as Expected.” This feedback helps them improve their products.
Step 3: Choose Refund or Exchange
Next, you decide if you want a refund or an exchange. If you choose an exchange, you’ll pick the new size or style you want. If the new item costs more, you’ll pay the difference. If it costs less, you’ll get refunded the difference. For a refund, you’ll get your money back to the original payment method.
Step 4: Print Your Pre-Paid Return Label
Adore Me provides a pre-paid return shipping label for your convenience. You must print this label. If you don’t have a printer, some shipping locations or libraries offer printing services for a small fee. The label will have a return tracking number. Keep a note of this number for your records.
Step 5: Package Your Items Securely
Place the items securely in a plain shipping box or padded envelope. Attach the printed return label clearly on the outside. Make sure to cover or remove any old labels. It’s a good idea to include a copy of your return slip inside the package, though the label often suffices.
Step 6: Drop Off at a Carrier
Take your packaged return to the carrier indicated on your label (usually USPS or UPS). Get a drop-off receipt if possible. This serves as proof that you shipped the package by the deadline. The carrier will scan it, and tracking will become active shortly after.
Understanding Refunds and Exchanges
Knowing how and when you’ll get your money back is crucial. The process is generally efficient, but timing can vary.
Refund Processing Time
Once Adore Me receives your return at their warehouse, it takes about 5-10 business days to inspect the items. After they approve the return, your refund is processed. The time it takes for the refund to appear in your account depends on your bank or payment method.
- Credit/Debit Card: 5-10 business days after processing.
- PayPal: Usually within 24-48 hours after processing.
- Adore Me Credit: This is often the fastest option, issued within a day or two of approval.
Note that original shipping fees are typically non-refundable, unless the return was due to a company error.
Exchange Processing Time
Exchanges can take a bit longer than a straightforward refund. The warehouse must first receive and inspect your return. Once approved, the new item is shipped out. You will get a new shipping confirmation email with a tracking number for your exchange order. The total time can range from 10 to 18 business days, depending on shipping speeds.
Return Shipping Costs
Adore Me offers free return shipping on most returns within the 60-day window. This is a huge benefit. The pre-paid label they provide covers the cost. However, there might be exceptions for international returns or very large orders. Always check the terms on your specific return label. If you choose to use your own carrier or method without their label, you will be responsible for the cost and they may not be able to track it.
Special Situations and Exceptions
Returns Without an Account or Order Number
If you checked out as a guest, you can still process a return. You’ll need the order number and the email address used for the purchase. Visit the returns page on the Adore Me website and look for the “Guest Return” option. You’ll enter your details to look up the order and begin the process. Having your receipt handy is very helpful in this case.
International Returns
International customers can also make returns, but the process differs. You are usually responsible for the cost of return international shipping. Duties and taxes are often non-refundable. You may need to fill out a customs form declaring the contents as a return. It’s best to contact Adore Me customer service directly for specific instructions based on your country. They can provide the most accurate and up-to-date information.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, contact customer service immediately. Do not initiate a standard return. They will likely send you a replacement item quickly and provide a special label for returning the faulty one. You should not have to pay any shipping costs for this type of return. Take photos of the damage or defect as soon as you open the package, as this helps speed up the resolution.
VIP Membership and Returns
If you are an Adore Me VIP member, the return policy remains the same. However, your monthly credits are handled differently. If you return an item purchased with a credit, the credit is typically returned to your account. If your VIP membership is paused or cancelled during a return, it could affect the refund method. It’s wise to check the specific VIP terms or contact support with any questions about credit returns.
Tips for a Smooth Return Experience
- Try On Carefully: Try items on over your own underwear on a clean surface. This prevents any accidental stains or marks.
- Keep All Packaging: Don’t throw away any bags, tags, or inserts until you’re sure you’re keeping the item.
- Act Quickly: Don’t let the 60 days slip away. Mark a calendar reminder a week before your deadline.
- Use the Pre-Paid Label: Always use the label Adore Me provides to ensure free tracking and proper processing.
- Track Your Return: Use the tracking number from your label to monitor the package’s journey to the warehouse.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Adore Me?
After they receive your return, inspection takes 5-10 business days. Once approved, refunds to a card can take another 5-10 business days to post. Refunds to Adore Me credit or PayPal are often faster.
Can I return Adore Me swimwear?
Yes, swimwear can be returned if the hygienic liner is intact and completely unused. If the liner has been removed or pierced, the item cannot be returned for hygiene reasons.
What is Adore Me’s exchange policy?
Their exchange policy follows the same 60-day, unworn condition rules. You can exchange for a different size or style. You’ll either pay a difference or receive a refund for the difference in price.
Are return shipping costs free with Adore Me?
Yes, for most standard returns in the U.S., Adore Me provides a pre-paid return shipping label at no cost to you. International returns or special circumstances may have different fees.
What if my return is past the 60-day window?
Returns initiated after 60 days from the ship date are generally not accepted. The system may not allow you to start the return. In rare cases, customer service might offer store credit, but this is not guaranteed.
How do I contact Adore Me customer service about a return?
The best way is through the “Help” or “Contact Us” section on their website. They offer email support and sometimes live chat. Have your order number ready for faster service.
Can I return an item I bought on sale?
It depends. Regular sale items are usually returnable. Items marked “Last Chance” or “Final Sale” are not eligible for return or exchange. The product page will clearly state if an item is final sale.
By understanding the Adore Me return policy inside and out, you can shop their collections with peace of mind. Their process is clear and customer-friendly, especially with the free return shipping. Remember the key points: 60 days, unworn condition, and tags attached. Following the step-by-step guide ensures your return or exchange happens without a hitch. Now you’re ready to find your perfect fit and style, knowing the policy has you covered.