If you’ve bought something from Abercrombie & Fitch online and it’s not quite right, understanding the Abercrombie return policy online is your first step to a smooth exchange or refund. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with confidence.
We’ll cover the step-by-step process for returns by mail and in-store, explain the rules for different item types, and answer common questions. Whether you changed your mind or received a faulty item, having a clear picture of the policy makes the whole process much simpler.
Abercrombie Return Policy Online
The core Abercrombie return policy online is designed to be straightforward. You have 60 days from the date your order shipped to initiate a return for a refund to your original payment method. Items must be unworn, unwashed, and in their original condition with all tags attached.
This policy applies to purchases made on the Abercrombie & Fitch, Abercrombie Kids, and Hollister Co. websites. It’s important to note that return windows can sometimes be extended during holiday seasons, so always check your packing slip or the website for the most current dates.
What Items Are Final Sale?
Not everything can be sent back. To avoid surprises, be aware of these final sale items:
- Face masks and other personal care items for health reasons.
- Swimwear if the hygiene liner has been removed or is missing.
- Items marked as “Final Sale” or “Last Chance” at the time of purchase.
- Gift cards, as they are not returnable for cash.
- Altered merchandise or items damaged due to wear and tear.
Condition Requirements for a Successful Return
For your return to be accepted, the items must meet specific condition criteria. Abercrombie is pretty strict about this to ensure they can resell the product.
- Tags Attached: All original brand tags and price tags must be fixed to the garment.
- Original Packaging: Items like shoes or accessories should be returned in their original boxes if possible.
- Unworn & Unwashed: The item must show no signs of wear, washing, or odors. This includes no deodorant marks, makeup stains, or perfume scents.
- Security Device: If the item had a security tag, it must still be attached and intact.
How to Return an Online Order by Mail
Returning by mail is the most common method. Here’s a detailed, step-by-step guide to ensure it goes smoothly.
Step 1: Start Your Return Online
Go to the Abercrombie returns portal on their website. You’ll need your order number and the email address or phone number used for the purchase. Log into your account if you have one, as this makes the process faster.
Step 2: Select Your Items and Reason
Choose which items from your order you want to return. You’ll be asked to select a reason for the return (e.g., size, style, fit). This feedback is helpful for them but doesn’t usually affect your refund.
Step 3: Choose Your Refund Method
You can typically choose between a refund to your original payment method or an e-gift card. Refunds to cards can take several billing cycles to appear, while e-gift cards are usually issued faster.
Step 4: Print Your Prepaid Label & Pack Up
Once you complete the steps, you’ll get a prepaid return shipping label to print. Pack the items securely in any box or the original package. Attach the label clearly to the outside. It’s a good idea to remove or cover any old labels.
Step 5: Drop Off Your Package
Take your packaged return to a carrier drop-off location (like USPS or UPS, depending on the label provided). Get a drop-off receipt if you can, as it serves as proof you sent the package. Don’t just leave it in an unsecured mailbox.
Understanding Return Shipping Fees
Abercrombie often provides free return shipping, but this can change. Sometimes, a return shipping fee (around $7) is deducted from your refund if you choose to get your money back to the original payment method. Returns for store credit or e-gift cards are more frequently offered with free shipping. Always review the fee summary before finalizing your return online.
How to Return an Online Order In-Store
Returning your online purchase at a physical Abercrombie & Fitch, Abercrombie Kids, or Hollister store is often the quickest way to get your refund processed.
What You Need to Bring:
- The items you wish to return in their original condition.
- Your packing slip, the return confirmation email, or the order number.
- The original payment card if you want the refund back to that method (it speeds things up).
Simply take everything to the checkout counter. An associate will process the return for you. The big advantage here is that refunds to a card are usually instant, or within a few days, whereas mail-in refunds can take weeks. Also, there are typically no return shipping fees deducted for in-store returns.
What About Hollister and Abercrombie Kids Purchases?
The process is largely the same across brands. You can return Abercrombie & Fitch online items to an Abercrombie & Fitch store, and Hollister online items to a Hollister store. For Abercrombie Kids, you can return to an Abercrombie Kids store or a main Abercrombie & Fitch location. It’s always best to check the store locator on the website or call ahead to confirm they can handle your specific return.
Refund Timelines and Methods
Knowing when you’ll get your money back helps manage expectations.
- In-Store Refunds: Refunds to a debit or credit card are often processed within 24-48 hours. It may then take 3-10 business days for your bank to post it.
- Mail-In Refunds: The timeline is longer. First, the package must travel back to the warehouse (5-10 business days). Once received, it can take 3-5 business days to process the return. Then, the refund is issued, taking another 5-10 business days to appear on your original payment method. In total, budget for up to 30 days.
- E-Gift Card Refunds: These are issued much faster, often within 24 hours of the return being processed at the warehouse.
If your refund seems delayed, first use the tracking number from your return label to confirm delivery. Then, check your email for a return processing confirmation. If it’s been a while since processing, contact customer service with your return ID number ready.
Exchanges vs. Returns
Abercrombie & Fitch does not offer direct exchanges through their online return system. Here is the standard workaround:
- Initiate a return for the item you don’t want following the standard mail or in-store process.
- Place a separate, new order online for the item you do want in the correct size or color.
This two-step process ensures you get the specific item you want before it sells out. While it might seem less convenient, it’s often faster than waiting for a traditional exchange to be routed. For in-store exchanges, it’s simpler—just bring the item to a store, process the return, and immediately repurchase the new item.
International Returns and Special Cases
International Orders
If you shipped an order to a address outside the United States, the return policy is different. You typically must contact international customer service to initiate a return. You are usually responsible for the cost of international return shipping and any customs duties, which can be significant. Refunds are issued in the original currency and may be subject to exchange rate fluctuations.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect (wrong item shipped), contact customer service immediately. Do not initiate a standard return. They will often provide a prepaid label and specific instructions for these cases, and they may ship out a replacement quickly without waiting for the return to be received first.
Gift Returns
Returning a gift you received follows a similar process but with a few key differences. You will need the gift receipt or the order number from the gifter. Without a receipt, you may only be able to receive a refund as merchandise credit at the item’s current selling price. The return window still applies from the original ship date. The refund will be issued as an e-gift card to you, not back to the original purchaser’s card.
Tips for a Hassle-Free Return Experience
- Keep the Tags On: Until you’re sure you’re keeping an item, leave all tags attached.
- Save Your Packaging: Keep the original box and any tissue paper for at least the return window, especially for shoes or delicate items.
- Take Photos: Before you send a return, take quick photos of the items with the tags attached. This provides proof of condition if any issues arise.
- Act Within the Window: Don’t wait until day 59. Start the process well before the deadline to avoid missing it.
- Read the Fine Print at Checkout: Policy details, especially around final sale and holiday extensions, are often summarized before you complete your purchase.
Frequently Asked Questions (FAQ)
How long do I have to return something to Abercrombie?
You have 60 days from the ship date to start a return. The clock starts when your order leaves the warehouse, not when you receive it.
Does Abercrombie offer free returns?
They often do, but not always. Free return shipping is more commonly offered if you choose refund to an e-gift card. A fee may be deducted for refunds to a credit card. Always check the summary before submitting your return.
Can I return online purchases at any Abercrombie store?
Yes, you can return Abercrombie & Fitch online items at any physical Abercrombie & Fitch store. You can also return Hollister items at Hollister stores, and Abercrombie Kids items at their respective stores or main A&F locations.
What if I lost my receipt or packing slip?
If you made the purchase with an account, you can access the order online. If it was a gift or guest checkout, try using the order number from the confirmation email. If all else fails, you can visit a store with the item and your ID; they may offer merchandise credit for the current selling price.
How are sale items handled for returns?
Sale items are returnable as long as they are not marked “Final Sale.” Your refund will be for the price you actually paid for the item, not the original price.
What is Abercrombie’s return policy for swimwear?
Swimwear is returnable only if the hygiene liner is fully intact and attached. If it has been removed, the item cannot be returned for health and safety reasons.
Can I return items after wearing them?
No. Items must be unworn, unwashed, and in original condition with tags. Items showing any signs of wear, scent, or damage will likely be rejected and sent back to you.
Understanding the Abercrombie return policy online empowers you to shop without worry. By following the condition rules, choosing the right return method for your needs, and acting within the time frame, you can ensure a positive experience. Always double-check the official policy on their website right before you initiate a return, as details can be updated. With this knowledge, you can focus on finding styles you love, knowing the return process is clear and manageable if something isn’t perfect.