If you’ve ever bought something that didn’t fit or just wasn’t right, knowing the Abercrombie returns policy is your first step to a smooth exchange or refund. This guide breaks down everything you need to know to handle your return without any hassle.
We’ll cover the time limits, condition requirements, and different methods for sending items back. Whether you shopped online or in a store, you’ll find the clear instructions you need right here.
Abercrombie Returns Policy
The core Abercrombie returns policy is designed to be straightforward. You have 60 days from the date your order shipped to initiate a return for a refund. Items must be unworn, unwashed, and have all original tags attached.
For purchases made with a gift card or store credit, your refund will be reissued as store credit. For all other payment methods, refunds go back to the original form of payment.
What Items Are Eligible for Return?
Most items from Abercrombie & Fitch and its sister brand, Hollister, are eligible. This includes clothing, accessories, and shoes. However, there are some important exceptions to keep in mind.
- Final Sale items (clearly marked at purchase)
- Swimwear with the hygienic liner removed
- Items that show signs of wear, damage, or odor
- Products without their original tags and packaging
What Is the Time Frame for Returns?
The standard return window is 60 days from the ship date. It’s crucial to check your packing slip or order confirmation email for that date, as it’s when the clock starts ticking. After 60 days, returns are typically not accepted, but you might try contacting customer service for possible store credit options, though this is not guaranteed.
Condition Requirements for a Successful Return
To ensure your return is processed without delay, items must meet specific condition criteria. Following these rules is the best way to avoid having your return sent back to you.
- Tags Attached: All original brand tags and price tags must be fixed to the garment.
- Unworn & Unwashed: The item should be in the same state you recieved it, with no stains, scents, or pilling.
- Original Packaging: Shoes should be returned in their original box, and accessories should include any dust bags or protective covers.
How to Return an Abercrombie Order (Step-by-Step)
You have two main paths for returning your Abercrombie items: by mail or in person at a store. The process is slightly different for each.
Option 1: Returning by Mail (Online Returns)
This is the most common method for online purchases. Here’s how to do it:
- Start Your Return Online: Go to the Returns page on the Abercrombie website. You’ll need your order number and the email address used for the purchase.
- Select Items & Reason: Choose the items you want to return from your order and select a reason for the return from the dropdown menu.
- Choose Your Refund Method: Decide if you want a refund to your original payment or as store credit. Store credit sometimes processes faster.
- Print Your Label & Pack Up: Print the prepaid return shipping label provided. Place the items securely in a shipping box or bag, attach the label, and seal it.
- Drop Off Your Package: Take your package to a designated carrier drop-off location (like USPS or UPS). Keep your tracking number safe!
Option 2: Returning In-Store
Returning at a physical Abercrombie & Fitch or Hollister store is often the fastest way to get your refund. You can return items from either brand to any store location.
- Bring Your Items & Proof of Purchase: Gather the items in their original condition. Bring either the packing slip, the original credit card, or the order confirmation email.
- Visit a Store: Go to any Abercrombie & Fitch or Hollister store. You don’t need to make an appointment.
- Staff Processes the Return: A store associate will check the items and your proof of purchase. Your refund will be issued on the spot to your original payment method, or you can opt for store credit.
What About International Returns?
If you’re outside the United States, the return process may vary by country. Generally, you’ll still start the process through the website for your region. You may be responsible for return shipping costs, and duties/taxes are often non-refundable. Always check the specific terms on the website where you placed your order.
Understanding Refunds and Exchanges
Knowing how and when you’ll get your money back is key part of the policy.
How Long Do Refunds Take?
Refund timing depends on your return method:
- In-Store Returns: Refunds to a credit/debit card are usually instant, but may take 2-3 business days to appear on your statement.
- Mail Returns: Once the warehouse receives and inspects your return, it takes about 10-14 business days for the refund to post to your original payment method. Store credit from an online return is often issued within 24 hours of warehouse receipt.
Can You Make an Exchange?
Abercrombie does not offer direct exchanges through the mail. Here is the simplest way to swap an item:
- Return the original item for a refund using either the mail or in-store method.
- Place a new order for the item you want in the correct size or color.
Doing it this way ensures you get the desired item before it sells out. If you go to a store, they can often facilitate the swap directly during your return transaction.
Holiday Return Policy Extensions
Abercrombie usually offers an extended return window for items purchased during the holiday season. For example, purchases made in November and December might have a return deadline in late January. Always verify the exact dates on their website during that time of year, as they can change.
Tips for a Smooth Abercrombie Return Experience
A little preparation can make the process effortless. Here are some pro tips.
Keep Your Packaging
It’s a good idea to keep the original shipping box and any interior packaging for at least the return window. This makes repacking much easier and protects the items in transit.
Take Photos Before You Ship
If you’re returning by mail, take quick photos of the items with the tags attached just before you seal the box. This provides a record of the condition in case any issues arise.
Act Quickly Within the Window
Don’t wait until day 59 to start your return. Initiating it earlier gives you plenty of time to deal with any unexpected problems, like a lost package or printing issues with your label.
Check for Quality Issues Promptly
When your order arrives, inspect items right away. If there’s a manufacturing flaw (like a broken zipper or seam), contact customer service immediately. They may offer a prepaid return label and can often expedite a replacement.
Common Issues and How to Solve Them
Sometimes, things don’t go perfectly. Here’s what to do if you encounter a snag.
Lost Return Package
If the tracking shows your return was delivered but your refund status hasn’t updated after 14 days, contact Abercrombie Customer Care. Have your return tracking number and order number ready. They can initiate a trace with the carrier.
Return Denied Due to Condition
If your return is denied because an item was worn or tags were removed, the package will be sent back to you. You can try appealing the decision by providing those photos you took, but the stores decision is usually final. It’s always best to err on the side of caution with condition.
Missing Return Label or Packing Slip
If you lost your packing slip, you can still start a return online with your order number and email. If you lost the prepaid label, you can usually re-enter the return portal and print it again. If that fails, customer service can email you a new one.
Frequently Asked Questions (FAQ)
Does Abercrombie have free returns?
Yes, Abercrombie provides a free prepaid return shipping label for returns within the United States. International returns may incur shipping fees.
Can I return Abercrombie items to Hollister?
Yes, you can return items from Abercrombie & Fitch to any Hollister store, and vice versa. This makes in-store returns very convenient.
What is Abercrombie’s return policy for sale items?
Most sale items are returnable, as long as they are not marked “Final Sale.” Always double-check your receipt or the online product page for final sale designations before purchasing.
How do I return a gift to Abercrombie?
To return a gift, you’ll need the gift receipt. The refund will be issued as store credit. Without a gift receipt, returns are generally not accepted unless you can provide the original order number.
Can I return swimwear?
Swimwear is returnable only if the hygienic liner is intact and completely unused. Once the liner is removed, the item cannot be returned for health and safety reasons.
What if I used multiple payment methods?
If you split payment between a gift card and a credit card, the refund will be split accordingly and returned to each original tender type.
Final Thoughts on Navigating Returns
The Abercrombie returns policy is quite customer-friendly when you know the rules. The 60-day window gives you ample time to decide, and the free return shipping removes a common pain point. The key is ensuring items are in pristine, original condition with all tags.
Whether you choose the speed of an in-store return or the convenience of dropping a prepaid mailer, following the steps outlined here will get your refund processed efficiently. Remember to keep your proof of purchase and act within the timeframe, and you’ll find the process is straightforward. Now you can shop with confidence, knowing exactly how to handle a return if you need to.