Understanding the AE return policy is the first step to a stress-free shopping experience. Whether you bought something that didn’t fit right or just changed your mind, this guide will walk you through everything you need to know. We’ll cover the time limits, condition requirements, and the different ways you can send items back. Let’s get started so you can shop with confidence.
AE Return Policy
The core AE return policy is designed to be straightforward. Most items can be returned within 60 days of the purchase date for a full refund to your original payment method. For a return to be accepted, items must be unworn, unwashed, and have all original tags attached. This policy applies to purchases made both online and in their physical retail stores.
What Items Are Eligible for Return?
Most products from AE qualify for a return. This includes clothing, accessories, and footwear. The key is that the item must be in its original, saleable condition. Think of it as needing to be ready to go right back on the store shelf for another customer to buy.
- Jeans, tops, dresses, and outerwear with tags attached.
- Shoes and sneakers with the original shoe box (the box is considered part of the product).
- Accessories like belts, bags, and hats with all packaging.
What Items Are Final Sale?
Some items are marked as final sale and cannot be returned. This is an important exception to remember. Always check the product description online or your receipt in-store for this note before you buy.
- Items clearly marked “Final Sale” at the time of purchase.
- Swimwear with the hygienic liner removed.
- Face masks and other similar personal care items for health reasons.
- Gift cards and e-gift cards.
- Items that have been altered, damaged, or show signs of wear.
The 60-Day Return Window
You have 60 days from the date you purchased the item to initiate a return. The clock starts on the day your order was shipped or the day you bought it in the store. It’s a good idea to start the process sooner rather than later to avoid missing the deadline. If you recieve a gift, the return period is also 60 days from the date of purchase.
How to Calculate Your Return Deadline
If you bought an item online, check your shipping confirmation email for the date. For in-store purchases, look at your printed receipt. Count 60 days forward from that date. Marking a calendar or setting a phone reminder can help you keep track, especially during busy seasons.
Condition Requirements: Unworn and Tags Attached
This is the most crucial part of a successful return. The item must be in its original condition. This means no stains, no odors, no wrinkles from wear, and absolutely no removed tags. The security tag must also still be in place. If you try on an item at home, be careful to keep all tags intact.
How to Return Your AE Items
AE offers several convenient ways to return items. You can choose the method that works best for you, whether you prefer to go to a store or mail it back from home.
Option 1: Return by Mail (Online Orders)
This is the standard method for items bought on the AE website or app. Follow these steps:
- Log into your AE account and go to “My Orders.”
- Select the item(s) you wish to return and choose a reason.
- Print the prepaid return shipping label that is generated. If you don’t have a printer, you can request a QR code.
- Pack the item securely in its original packaging, if possible. Attach the label to the outside of the box.
- Drop the package off at any authorized carrier location (like USPS or UPS).
Once the return is recieved at their warehouse, it typically takes 5-10 business days for the refund to process. You will get an email confirmation.
Option 2: Return In-Store
This is often the fastest way to get your refund. You can return online purchases to any AE retail store in your country. Just bring the item and your packing slip or order confirmation email. The store associate will handle the return right at the register. Your refund will be issued immediately if you paid with a card or cash, or as store credit/gift card if that’s your preference.
Option 3: Return with a QR Code (No Printer Needed)
If you don’t have access to a printer, you can use the QR code method. During the online return process, select the QR code option. AE will email it to you. Then, simply pack your item, go to a participating carrier drop-off, and show the QR code on your phone. The carrier will scan it and print the label for you on the spot.
Understanding Refunds and Exchanges
How Refunds Are Issued
Refunds are issued to the original form of payment used at the time of purchase. The timing depends on your bank or card issuer. While AE processes it quickly, it can take an additional 3-10 business days for the funds to appear on your statement. If you paid with multiple methods (like a gift card and a credit card), the refund will be split accordingly across those methods.
Can You Make an Exchange?
AE does not offer direct exchanges through the mail. However, there are two easy ways to get a different size or color:
- In-Store Exchange: Bring the item you wish to exchange to a store. You can pick out the new item you want right there and pay any difference in price.
- Online “Exchange”: The simplest method is to place a new order online for the item you want. Then, initiate a separate return for the original item using the steps above. This ensures you get the size or color you need before sending the other one back.
Returning Gifted Items
If you received an AE item as a gift, you can return it. You will need the gift receipt. Without a gift receipt, the return can usually still be processed, but it will be for store credit at the item’s current selling price. The 60-day window still applies from the original purchase date. The store credit is typically issued as an electronic gift card sent via email.
Special Situations and Exceptions
International Returns
If you are returning an item from outside the United States, the process may differ. You are often responsible for the return shipping costs, and duties/taxes may not be refundable. It’s essential to contact AE customer service or check the website for your specific country’s policy before sending anything back. The return window may also be different for international orders.
Returns Without a Receipt or Proof of Purchase
If you’ve lost your receipt and didn’t buy the item online with an account, AE may still be able to help. They can often look up purchases using the credit card used or find in-store purchases. If they cannot verify the purchase, they might offer store credit for the item’s current lowest selling price. This is not guaranteed, so it’s always best to keep your receipts.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing flaw, contact AE immediately. They will cover the return shipping and get you a full refund or a replacement. You should not use the standard return portal for these cases. Instead, reach out to their customer service team via phone or live chat with your order number and photos of the damage. They’ll provide specific instructions.
Tips for a Smooth Return Experience
- Act Quickly: Don’t let the 60 days slip by. Start the return as soon as you know you don’t want the item.
- Keep Packaging: Hold on to the original bag, box, and tags until you’re sure you’re keeping the purchase.
- Document Everything: For mail returns, consider taking a photo of your packaged item with the label attached before you drop it off. Keep your drop-off receipt until you see the refund.
- Check Sale Items: Be extra mindful when buying sale items, as they are more likely to be final sale.
- Use Your Account: Shopping online with a registered account makes tracking orders and initiating returns much simpler.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from AE?
After AE receives your return, it takes about 5-10 business days to process the refund. The credit then appears on your bank or card statement within 3-10 additional business days, depending on your financial institution.
Does American Eagle offer free returns?
Yes, AE provides a prepaid return shipping label for returns by mail within the United States. Returns to their physical stores are always free.
Can I return Aerie items under the AE return policy?
Yes, the AE return policy covers items from both the American Eagle and Aerie brands. The same rules, timeframes, and condition requirements apply to both.
What is the return policy for AE shoes?
Shoes must be returned within 60 days in unworn condition, with the original shoe box included. The box is considered part of the product, so returns without it may be denied.
What if I missed the 60-day return window?
Returns are generally not accepted after 60 days. However, it’s worth contacting customer service to explain your situation. In some rare cases, they might offer store credit, but this is not something you should rely on.
Can I return online orders to an AE outlet store?
Typically, regular AE online purchases should be returned to a standard AE retail store, not an outlet location. It’s best to check with the specific store beforehand to avoid an wasted trip.
How do I start an AE online return?
Log into your account on the AE website, navigate to “My Orders,” select the item, and follow the prompts to generate a return label or QR code. If you checked out as a guest, you’ll need your order number and email address to start the process.
Knowing the ins and outs of the AE return policy makes shopping much less stressful. By following the simple rules—keeping items unworn with tags attached and acting within 60 days—you can ensure your returns are processed quickly. Whether you choose to mail your package or visit a store, the options are designed for convenience. Keep this guide handy for your next purchase, and you’ll be all set.