Adidas Online Return Policy

Need to send something back to adidas? Understanding the adidas online return policy is the first step to a smooth experience. This guide breaks down everything you need to know, from time limits to packaging tips, so you can shop with confidence.

The official adidas online return policy gives you plenty of flexibility. You have 30 days from the date your order was delivered to start a return for a refund or exchange. Items must be unworn, unwashed, and in their original packaging with all tags and labels attached.

This policy applies to most items purchased directly from adidas.com or the adidas app. It covers shoes, clothing, and gear. There are a few exceptions, which we’ll cover in detail later.

Why the Return Policy Matters to You

A clear return policy removes the risk from online shopping. You can try items at home to ensure the fit and style are right. Knowing the rules helps you avoid common mistakes that could delay your refund.

It also shows adidas stands behind there products. A customer-friendly policy builds trust. It encourages you to try new styles and technologies without worry.

What’s Eligible for Return?

Most products you buy online are eligible. Here’s a quick list:

All footwear (e.g., running shoes, sneakers, slides)
Apparel (e.g., t-shirts, jackets, leggings, shorts)
Accessories (e.g., bags, hats, socks)
Sports gear (e.g., balls, yoga mats)

Important Condition Requirements

To be accepted, every item must meet these conditions:

Unworn: No signs of wear on the soles or fabric.
Unwashed: Items must be in brand-new condition.
Original Packaging: Shoes should be in the original box. Apparel should have the plastic bag or tag it came with.
Tags Attached: All hangtags and labels must be intact and connected to the item.

Items With Special Rules or Exceptions

Some products have different return conditions. Always double-check the product page before buying these.

Personalized/Customized Items: Products from adidas By You (miadidas) are typically final sale and cannot be returned unless they are faulty.
Face Masks & Swimwear: For hygiene reasons, these items are usually final sale if the packaging seal is broken.
Gift Cards: These are non-returnable.
Final Sale Items: Any product marked “Final Sale” at purchase cannot be returned.

Step-by-Step Return Process

Returning an item to adidas online is straightforward. Follow these numbered steps to ensure it goes smoothly.

Step 1: Start Your Return Online

Go to the adidas Returns Center on their website. You’ll need your order number and the email address used for the purchase. Log into your adidas account if you have one—it makes the process faster.

Step 2: Select Items & Reason

Choose the items you want to return from your order list. You will be asked to select a reason for the return (e.g., size, fit, style, etc.). This feedback is helpful for adidas.

Step 3: Choose Refund or Exchange

Decide if you want a refund to your original payment method or an exchange for a different size/color. Note that exchanges are subject to stock availability.

Step 4: Print Your Label & Pack

After completing the steps, you’ll get a prepaid return shipping label. Print it out. Pack the item securely in its original box or a sturdy shipping box. Attach the label clearly on the outside, covering any old labels.

Step 5: Ship the Package

Drop off your package at the designated carrier (like UPS or DHL). Keep your drop-off receipt until you receive confirmation that your return has been processed. This is your proof of shipment.

Understanding Refunds and Timelines

Once adidas receives your return, they will inspect it. This inspection usually takes 3-5 business days after the package arrives at their warehouse.

Refund Method and Speed

Your refund will be issued to your original payment method. Here’s how long it typically takes:

Credit/Debit Cards: 5-10 business days after processing.
PayPal: 3-5 business days after processing.
adidas Gift Card: Usually issued within 24 hours of processing.

Remember, your bank may need additional time to post the refund to your account once they receive it from adidas.

What About Exchange Timelines?

If you requested an exchange, adidas will ship the new item once the return is approved. You’ll get a new tracking number. Exchanges can take longer than a standard refund because they involve two shipments.

Returning Without the Original Box

It’s always best to use the original box, especially for shoes. The box is considered part of the product’s packaging. If you lost the shoe box, you can still return the shoes in a similar, sturdy box.

For clothing, the plastic bag isn’t always strictly required if the tags are attached, but it’s highly recommended. Using alternative packaging increases the risk of damage in transit, which could affect your return.

International Returns and Cross-Border Orders

If you ordered from a country’s adidas site but live in another, return rules can vary. Generally, you must return the item to the warehouse in the country where you made the purchase. You might be responsible for return shipping costs and any customs duties.

Always check the specific terms on the website you ordered from. Contact adidas customer service for cross-border returns before initiating anything.

Tips for a Hassle-Free Return

A few simple practices can make your return process even easier.

Act Quickly: Don’t wait until day 29. Start the process as soon as you know you want to return an item.
Inspect Immediately: Try on items as soon as they arrive on a clean surface. This ensures they remain in returnable condition.
Save Packaging: Keep the original box and packaging for at least the 30-day return window.
Take Photos: It’s a good idea to take pictures of the items you’re packing, especially high-value ones, for your records.

Common Mistakes to Avoid

These errors can lead to delays or a rejected return.

Removing Tags Incorrectly: Cutting the main fabric tag instead of carefully removing the hangtag.
Using Damaged Packaging: Sending back a crushed shoebox can lead to issues.
Missing the Deadline: The 30-day window is strict. The return must be initiated online within 30 days, and the item should be shipped back promptly after.
Forgetting Parts: Returning shoes without the extra laces or insoles that came with them.

What If Your Return is Denied?

If adidas denies your return, they will typically email you with an explanation. Common reasons include worn items, missing tags, or being outside the return window. The item will be shipped back to you at your cost.

If you believe the denial was a mistake, you can contact customer service with your order number and any photos you have. Be polite and provide clear information to resolve the issue.

adidas Return Policy vs. Major Competitors

How does adidas compare? Here’s a quick look:

Nike: Also offers a 30-day policy for most items, with very similar condition requirements.
Under Armour: Provides a 30-day return window as well.
Puma: Generally has a 30-day return policy for online purchases.

Most major sportswear brands align on the 30-day standard, making adidas competitive in this area. The key difference often lies in the ease of the online portal and customer service experience.

Frequently Asked Questions (FAQ)

How long do I have to return an online order to adidas?

You have 30 days from the delivery date to start your return online. The item should be shipped back soon after initiating the return.

Does adidas offer free returns?

Yes, adidas provides a prepaid return shipping label for most returns within the policy terms. This makes returns free for you.

Can I return items to an adidas store that I bought online?

Yes, you can return online purchases to any adidas-owned retail store. Bring the items in their original condition with the packing slip or order confirmation. This is often the fastest way to get a refund.

What is the adidas return policy for sale items?

Sale items are usually returnable unless they are marked “Final Sale.” They must still meet all standard condition requirements.

How do I track my adidas return?

Use the tracking number on your return shipping label. You can also check the status in your adidas account under “My Orders.”

Can I return worn shoes if they hurt my feet?

The policy requires items to be unworn. If shoes are worn outdoors, they generally cannot be returned. It’s best to try shoes indoors on a clean carpet to check for comfort before wearing them outside.

What if I received a damaged or incorrect item?

Contact adidas customer service immediately. They have a separate process for faulty or wrong items. You may not need to go through the standard return portal, and they will often cover all shipping costs.

Final Thoughts on Navigating Returns

The adidas online return policy is designed to be fair and straightforward. By following the guidelines—acting within 30 days, keeping items in new condition, and using the online portal—you can ensure a positive outcome.

Always double-check your order upon arrival and save the packaging. If you have any doubts, reach out to adidas customer support for clarification before proceeding. With this knowledge, you can shop the latest collections knowing you’re covered if something isn’t quite right.