If you need to send something back to Abercrombie & Fitch, understanding their return policy is key. This guide covers everything you need to know about the Abercrombie and Fitch return policy, from time limits to condition requirements.
Abercrombie and Fitch Return Policy
The Abercrombie & Fitch return policy is designed to be straightforward for customers. In most cases, you can return items within 60 days of purchase for a refund to your original payment method. This applies to purchases made online, in their app, or in their physical stores.
For a return to be accepted, the item must be in its original, unworn, and unwashed condition. All original tags and labels should still be attached. It’s also important to have your proof of purchase, like the packing slip or order confirmation email.
Key Points of the Return Policy
Here are the most important things to remember:
- Return Window: 60 days from the purchase date.
- Condition: Items must be unworn, unwashed, and have all tags attached.
- Proof of Purchase: A receipt, packing slip, or order number is required.
- Original Payment: Refunds are issued to the original form of payment.
- Final Sale Items: Some products, like face masks or marked clearance, cannot be returned.
How to Return an Online Order
Returning an item you bought online is simple. You have two main options: by mail or in a store. Here’s a step-by-step guide for each method.
Return by Mail (Prepaid Label)
This is the most common method. Abercrombie & Fitch provides a prepaid return label for most orders.
- Log into your account on the Abercrombie & Fitch website or app.
- Go to your order history and select the item(s) you wish to return.
- Follow the prompts to initiate the return and print your prepaid return label.
- Pack the items securely in the original packaging if possible, include the packing slip, and attach the label.
- Drop the package off at any authorized carrier location (like USPS or UPS).
Once the return is recieved and processed at their warehouse, your refund will be issued. This usually takes 7-10 business days after they get the package.
Return In-Store
This is often the fastest way to get your refund. You can return online purchases to any Abercrombie & Fitch or Hollister store in the same country.
- Bring the item(s) you want to return.
- Bring your proof of purchase (the packing slip or order confirmation email).
- A store associate will process the return. You’ll get your refund to your original payment method right away.
Remember, you cannot return Hollister items to an Abercrombie & Fitch store, or vice versa, unless they are part of the same order.
How to Return an In-Store Purchase
If you bought something in a physical store, you should return it to a store for the quickest service. The process is very similar to returning an online order in-store.
- Bring the item with all tags attached and in original condition.
- Bring your original receipt.
- The refund will be processed immediately to your original payment method.
If you lost your receipt, the store may be able to look up your purchase if you used a credit card or are a member of their loyalty program. It’s not guaranteed, but its worth asking.
Refund Methods and Timing
Knowing when and how you’ll get your money back is important. Here’s what to expect.
- Credit/Debit Card: Refunds are issued to the original card. It can take 7-10 business days for the refund to appear on your statement after processing.
- PayPal: Refunds go back to your PayPal account. The timing is similar to card refunds.
- Gift Card: Returns for gift card purchases are refunded as a new electronic gift card.
- Store Credit: If you don’t have a receipt or are outside the 60-day window, you may be offered store credit at the current selling price.
Exchanges
Abercrombie & Fitch does not offer direct exchanges through their online system. Instead, you need to process a return and then place a new order for the item you want. This ensures you get the correct size, color, or style without waiting for an exchange to be processed.
For in-store purchases, you can of course do an exchange directly at the register. Just bring the item you wish to exchange along with your receipt.
International Returns
If you are outside the country where you made your purchase, return policies may vary. For orders shipped internationally, you typically need to contact customer care to initiate a return. You are usually responsible for the cost of return shipping for international orders, unless the item is faulty.
Always check the specific terms on the website for the country you ordered from, as rules can be different.
Final Sale and Non-Returnable Items
Not everything can be returned. Be aware of these exceptions before you buy.
- Items marked as “Final Sale.”
- Face masks and other personal care items for health reasons.
- Swimwear with the hygiene liner removed.
- Altered or damaged items.
- Items without their original tags and labels.
Abercrombie & Fitch Return Policy Without Receipt
If you’ve lost your receipt, don’t panic. The store may still be able to help. They can often look up your purchase if you used a credit card, debit card, or are a member of their free loyalty program, A&F Club. If they can verify the purchase, they will process the return.
If they cannot verify the purchase, your options are limited. They may offer you store credit for the item’s current selling price, which might be lower than what you paid if it’s on promotion.
Tips for a Smooth Return Experience
Follow these tips to make sure your return goes without a hitch.
- Act Quickly: Don’t wait until day 59. Start the process as soon as you know you want to return something.
- Keep Tags On: Never remove the tags until you are sure you are keeping the item.
- Save Packaging: Keep the original bag or box for at least the return window.
- Take Photos: If you are returning by mail, consider taking a photo of the item with tags attached for your records.
- Track Your Return: When mailing a return, use the tracking number provided. This helps if there are any questions about the package’s whereabouts.
What If Something Is Wrong With My Order?
If you recieve a damaged, defective, or incorrect item, contact Abercrombie & Fitch Customer Service immediately. They will usually cover the cost of return shipping and expedite a replacement or refund for you. Have your order number and photos of the issue ready when you contact them.
A&F Club Membership and Returns
Being a free member of the A&F Club can make returns easier. Your purchase history is stored in your account, which simplifies the receipt lookup process. Members also earn points on purchases, which aren’t forfeited if you make a return, as long as you use the points before the return is completed.
Hollister vs. Abercrombie & Fitch Returns
While both brands are owned by the same company, their return policies are very similar but handled separately. You cannot return Hollister items to an Abercrombie & Fitch store for a cash refund, and vice versa. You can, however, often return online orders from one brand to a store of the other for store credit. It’s best to check with the store first to confirm their procedure.
Seasonal and Holiday Return Policy
During the winter holiday season, Abercrombie & Fitch often extends its return window. Purchases made in November and December may be eligible for return until late January. This extended policy is always announced on their website, so be sure to check the details during the holiday shopping period.
FAQs: Abercrombie & Fitch Returns
How long does it take to get a refund from Abercrombie?
After they receive your return, processing takes about 7-10 business days. The refund then appears on your credit card or PayPal statement within a few more days, depending on your bank.
Can I return Abercrombie items to Hollister?
You can often return Abercrombie & Fitch online orders to a Hollister store for store credit. For a refund to your original payment, you should return to an Abercrombie & Fitch store.
Does Abercrombie have free returns?
Yes, for most online returns in the US, they provide a prepaid return shipping label. International returns and returns without a receipt may incur shipping fees.
What is Abercrombie’s return policy for sale items?
Sale items can be returned unless they are specifically marked “Final Sale.” Always check the product description before buying clearance merchandise.
Can I return swimwear?
Swimwear can only be returned if the hygiene liner is fully intact and attached. If it has been removed, the item cannot be returned for health and safety reasons.
What if I missed the 60-day return window?
After 60 days, returns are typically not accepted. Your only option would be to contact customer service, but they are not obligated to accept the return. You might be offered store credit at the item’s current price, which is not guaranteed.
How do I start an Abercrombie return online?
Log into your account on their website, go to “My Orders,” select the item, and follow the return instructions. You’ll be able to print your label there.
Understanding the Abercrombie and Fitch return policy gives you confidence when you shop. By following the guidelines on time, condition, and having your proof of purchase, you can ensure a simple and successful return process every time. Always double-check your items when they arrive and make decisions within the generous 60-day window to keep your options open.