Understanding the Aerie return policy before you shop can save you a lot of time and hassle later. Whether you’re unsure about sizing or just want to know your options, this guide breaks down everything you need to know about returning items to Aerie.
We’ll cover the time limits, condition requirements, and different methods for sending back your purchases. You’ll also learn about exceptions for final sale items and how to handle returns without a receipt. Let’s get started so you can shop with total confidence.
Aerie Return Policy
The core Aerie return policy is designed to be straightforward and customer-friendly. In general, you have 60 days from the date of purchase to return most items for a refund or exchange. The items must be in their original, unworn condition with all tags still attached. This policy applies to purchases made both online and in Aerie retail stores across the United States and Canada.
It’s important to note that the return clock starts on the day your order was shipped, not necessarily the day you received it. You can find your purchase date on your packing slip or in your order confirmation email. Keeping these documents makes the process much smoother.
What Items Are Eligible for Return?
Most items from Aerie qualify for a return within the 60-day window. This includes:
* Bras, bralettes, and underwear
* Swimwear (with hygienic liners intact)
* Leggings, joggers, and tops
* Sweatshirts and lounge sets
* Accessories like bags and socks
However, there are some very important exceptions. Always double-check your items against this list before attempting a return.
What Items Are FINAL SALE?
Some products cannot be returned under any circumstances. These final sale items are clearly marked at the time of purchase, but it’s easy to miss. The main final sale categories are:
* Face masks
* Aerie Real Rewards merchandise (like free gift items)
* Items marked “Final Sale” or “Last Act” on the tag or website
* Products that have been altered or damaged
* Gift cards (these are non-returnable)
If you buy a final sale item, you cannot return it for a refund or exchange. So, be absolutely certain before you complete your order.
How to Return an Aerie Order (Step-by-Step)
You have two main options for returning your Aerie items: by mail or in person at a store. Here’s how each method works.
Option 1: Return by Mail
Returning your Aerie order by mail is convenient if you don’t live near a store. Follow these steps:
1. Initiate Your Return Online: Go to the Aerie Returns page on their website. You’ll need your order number and the email address or phone number used for the purchase.
2. Select Your Items: Choose the items from your order that you wish to return and state your reason.
3. Choose Your Refund Method: Decide if you want a refund to your original payment method or store credit.
4. Print Your Label: A prepaid return shipping label will be generated for you to print. You can also request a QR code to use at the post office without printing.
5. Pack Your Items: Place the items in their original packaging (if possible) or a secure box. Include the original packing slip. Attach the return label securely to the outside of the package.
6. Drop Off Your Package: Take your sealed package to a USPS location or schedule a pickup. Keep your tracking number!
Important Mail Return Notes:
* Returns are processed within 10-14 business days after the warehouse receives your package.
* Original shipping fees are non-refundable.
* You are responsible for any lost mail if you don’t use the provided label or get tracking.
Option 2: Return In-Store
Returning your Aerie purchase at a physical store is often the fastest way to get your refund. Here’s what to do:
1. Bring Your Items: Gather the items you want to return in their original condition with tags.
2. Bring Your Proof of Purchase: This can be your packing slip, the original credit card, or your order confirmation email (on your phone is fine).
3. Visit Any Aerie or Aerie/American Eagle Store: You can return Aerie.com purchases to any Aerie or combined Aerie/American Eagle store in the same country.
4. Go to the Register: An associate will help you process the return. You can choose between a refund to your original payment or an immediate exchange.
In-store returns are great because you get your refund or new items right away. The staff is usually very helpful with this process.
Understanding Your Refund and the Fine Print
Knowing how and when you’ll get your money back is crucial. Here’s a breakdown of the refund details.
How Long Do Refunds Take?
* In-Store Refunds: These are typically instant if you used a card. Cash purchases will be refunded in cash.
* Online Returns (to Card): Once the return is processed at the warehouse (10-14 business days after receipt), it can take an additional 3-10 business days for your bank to post the credit.
* Store Credit: If you choose Aerie Rewards credit or it’s issued for a receipt-less return, this is usually emailed as a digital code within 24 hours of processing.
Condition and Packaging Requirements
For a return to be accepted, your items must meet specific condition standards:
* Unworn and Unwashed: The item must show no signs of wear, washing, or damage.
* Original Tags Attached: All brand tags and price tags must be firmly attached.
* Original Packaging: For swimwear and underwear, the hygienic liner must be fully intact and unremoved. Shoes should be in the original box.
* All Parts Included: If the item came with a bag, dust cover, or special tag, those need to be included.
If an item is returned in used or damaged condition, Aerie may refuse the refund or issue a partial refund at their discretion.
What If You Lost Your Receipt?
Don’t panic if you can’t find your receipt or packing slip. Aerie can often look up your purchase using:
* The credit or debit card you used.
* Your Aerie Real Rewards account number or the phone number associated with it.
* Your order number from the confirmation email.
If they can verify your purchase, they will usually process the return. However, without any proof of purchase, your refund will be issued as merchandise credit at the item’s current selling price, which might be lower than what you paid.
Special Return Scenarios
Not every return is a standard one. Here’s how to handle some common special situations.
Returning a Gift from Aerie
Got an Aerie gift that wasn’t quite right? The process is simple.
* You’ll need the gift receipt. This is essential.
* With a gift receipt, you can return the item to a store or by mail for merchandise credit.
* Without any receipt, the return is subject to the store’s discretion at the current price.
* The refund will not go back to the original purchaser’s card.
International Returns
If you shopped at Aerie from outside the United States or Canada, the return policy differs.
* International orders can only be returned by mail to the US return center.
* You are responsible for any international shipping costs and customs duties on the return.
* It’s best to contact Aerie Customer Service directly before initiating an international return to understand the full costs and process.
Returns for Wrong or Damaged Items
If you received an incorrect item or something that was clearly damaged when it arrived, contact Aerie Customer Service immediately.
* They will typically provide a prepaid return label and expedite the correct item or refund.
* You should not be charged for return shipping in these cases.
* Take photos of the damaged item and the packaging as soon as you open it, this can be very helpful.
Tips for a Smooth Aerie Return Experience
A little preparation makes the return process effortless. Here are some pro tips:
* Keep the Tags On: Until you’re sure you’re keeping an item, leave all tags attached.
* Save Your Packing Slip: Tuck it in a drawer until the return window closes. It’s the easiest form of proof.
* Act Within 60 Days: Mark your calendar. The 60-day window goes by faster than you think, especially for gifts.
* Choose Store Return for Speed: If possible, take your return to a physical store for instant resolution.
* Inspect Swim and Underwear Carefully: Try these items on over your own underwear to keep the hygienic liner pristine.
Following these tips will help you avoid any headaches and ensure you stay within the guidelines of the Aerie return policy.
Frequently Asked Questions (FAQ)
How long is the Aerie return policy?
You have 60 days from the ship date to return most items for a refund or exchange. Items must be in new condition with tags.
Can I return Aerie items to American Eagle?
Yes, you can. Aerie and American Eagle are sister brands, and you can return Aerie.com purchases to any American Eagle store that also carries Aerie merchandise. It’s best to call your local store first to confirm.
Does Aerie offer free return shipping?
Aerie provides a prepaid return label for mail-in returns, so you don’t have to pay for postage out of pocket. This makes the process very convenient for customers.
What is Aerie’s return policy on swimwear?
Swimwear can be returned within 60 days, but the hygienic liner must be completely untouched and intact. If it’s removed or damaged, the return will not be accepted.
Can you return Aerie items without a tag?
It’s very unlikely. All original tags must be attached for a return to be accepted. This is a standard requirement for most clothing retailers to ensure items are new.
How do I return something I bought on sale at Aerie?
Sale items follow the same 60-day return policy as full-price items, as long as they are not marked “Final Sale.” Final sale items cannot be returned for any reason.
Does Aerie have a return policy for worn items?
No, the Aerie return policy explicitly states items must be unworn, unwashed, and in original condition. Worn items are not eligible for a refund.
Where is my Aerie return refund?
After you mail your return, allow 10-14 business days for processing at the warehouse. Once processed, a refund to your card can take another 3-10 business days to appear on your bank statement. Check your email for a return confirmation.
Understanding the Aerie return policy gives you the freedom to shop their collections without worry. By remembering the 60-day window, keeping your items and tags in new condition, and using the provided prepaid label or a nearby store, you can handle any return quickly and easily. Always double-check for final sale marks before buying, and save your receipt until you’re sure you love your purchase. Now you’re ready to shop Aerie with total peace of mind.