Adidas Shoe Return Policy

Need to return a pair of adidas shoes? Understanding the adidas shoe return policy is the first step to a smooth and successful process. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with confidence.

Whether you bought online or in a store, we’ve got you covered. We’ll walk you through the steps, explain the differences, and answer common questions. Let’s get started.

The core adidas return policy gives you 30 days to send back items for a refund or exchange. Your items must be unworn, unwashed, and in the original packaging with all tags and labels attached. This applies to most purchases made directly from adidas.

It’s a pretty standard policy, but the devil is in the details. Special items, like personalized products, have different rules. And the process changes a bit depending on where you made your purchase.

Key Points of the Policy

Before you start packing your shoes, here are the most important things to remember:

30-Day Window: You have 30 calendar days from the date you received your order to initiate a return.
Original Condition: Shoes must be in new, resalable condition. No scuffs, dirt, or signs of wear.
Original Packaging: The shoebox is considered part of the product. Returns without the original box may be rejected or a fee may be applied.
Proof of Purchase: You’ll need your order number or receipt. Keep it safe!
Return Methods: You can return by mail for free or to a participating adidas store.

What Can and Cannot Be Returned

Not all shoes are eligible for return under the standard policy. Here’s a quick breakdown.

Eligible for Return

Most athletic shoes (running, training, soccer, etc.)
Lifestyle and casual sneakers
Shoes purchased on sale or at a discount
Items that are defective or incorrect (different rules apply)

Not Eligible for Return

Personalized Products: Any shoe customized with your name, number, or unique colors is final sale.
Worn or Damaged Items: Shoes showing clear signs of wear, damage, or altered condition.
Gift Cards: These are non-refundable.
Items Purchased from Other Retailers: You must return to the store you bought them from (e.g., Foot Locker, JD Sports).

Step-by-Step Return Process

Follow these steps carefully to ensure your return is processed quickly and without any hiccups.

For Online Purchases (Return by Mail)

Initiate Your Return: Log into your adidas account and go to “My Orders.” Select the item(s) you wish to return. If you checked out as a guest, use the “Guest Returns” portal on the adidas website and enter your order number and email.
Choose Your Reason: Select a reason for the return from the dropdown menu (e.g., size, fit, changed mind).
Select Refund Method: Choose between a refund to your original payment method or an exchange. Note that exchanges are typically processed as a return and a new order.
Print Your Label: adidas provides a free prepaid return shipping label. Print it out. If you don’t have a printer, you can often have the QR code scanned at a drop-off location.
Pack Your Shoes: Place the shoes securely in their original box. Then, place that box inside a shipping box or bag. Attach the return label securely over the old label.
Drop Off: Take your package to the designated carrier drop-off point (e.g., UPS, DHL). Get a receipt if you can, for tracking purposes.

For In-Store Purchases & Returns

Returning to a store is often faster. Here’s how:

Find a Store: Use the adidas store locator to find a participating location. Not all adidas stores accept returns for online purchases, so check the “Services” filter for “Returns” or call ahead.
Bring Everything: Take the shoes, original box, all tags, and your proof of purchase (receipt or email confirmation) to the store.
Visit the Counter: A store associate will inspect the items and process your return. Your refund is usually issued on the spot to your original payment method.

Understanding Refunds and Processing Times

Once adidas receives your return, the clock starts for your refund. Patience is key here, as banking systems play a role.

Inspection Period: It can take 5-10 business days for the returned package to be processed at the warehouse after it’s delivered.
Refund Issuance: Once approved, adidas will issue your refund. The time it takes to see the money back in your account varies:
- Credit/Debit Cards: 5-10 business days after the refund is issued.
- PayPal: Usually within 3-5 business days.
- Gift Card/Store Credit: Often the fastest, sometimes within 24 hours of approval.
You Will Get an Email: adidas will send you a confirmation email once the return is received and again once the refund is processed.

Special Circumstances and Exceptions

Defective or Incorrect Items

If your shoes arrive with a manufacturing defect or are the wrong item entirely, contact adidas Customer Service immediately. They will often provide a prepaid label and may expedite a replacement. The 30-day window still applies, but the condition rules are more lenient for genuine defects.

Returns Without a Receipt

If you’ve lost your receipt, try to find the order confirmation email. If you bought in-store and paid with a card, the store might be able to look up the transaction. Returns without any proof of purchase are at the discretion of the store manager and may only be offered as store credit at the current selling price, which could be lower then what you paid.

International Returns

If you ordered from an adidas website in a different country, you generally must return to that country’s warehouse. Check the specific country’s website for there return policy details, as fees and timeframes can differ. You might be responsible for return shipping costs.

Tips for a Hassle-Free Return

Try Shoes On Carefully: Walk on a clean, indoor surface when trying on new shoes to avoid marking the soles.
Keep All Packaging: Don’t throw away the shoebox or any tags until you’re sure you’re keeping the item.
Act Quickly: Don’t let the 30 days slip by. Initiate the return as soon as you know you don’t want the shoes.
Use the Free Label: Always use the official adidas return portal to get your free prepaid label. Using your own method may not be reimbursed.
Track Your Package: Keep the tracking number from your drop-off receipt. This is your proof of return if anything gets lost.

Frequently Asked Questions (FAQ)

How long does the adidas return process take?

From the day you drop off the package, expect 2-3 weeks total for the refund to appear in your account. This includes transit, processing, and bank transfer times.

Can I return worn adidas shoes?

Generally, no. The shoes must be in new, unworn condition. However, if they are defective (e.g., a seam splits on first wear), you can contact customer service for a warranty assessment.

Does adidas offer free returns?

Yes, adidas provides a free prepaid return shipping label for online orders within the return window. Returns to physical stores are also free.

What is the adidas return policy for sale items?

Sale and discounted items are typically eligible for return under the same 30-day, new-condition policy. There are some rare exceptions, so always check the product page for any specific “Final Sale” notations.

Can I exchange my adidas shoes for a different size?

Yes, but the process is usually handled as a return and a new purchase. You initiate a return for your current shoes and then place a new order for the correct size. To ensure stock availability, you may want to place the new order first before the return is fully complete.

Where can I return adidas shoes bought online?

You can return them by mail using the provided label or to a participating adidas store. Use the store locator on the website to find a store that accepts online returns.

What if I missed the 30-day return window?

Returns after 30 days are not guaranteed and are at the sole discretion of adidas. Your best course of action is to contact Customer Service, explain the situation, and they may offer a one-time exception or a store credit option, but this is not promised.

Final Thoughts on Navigating Returns

Knowing the ins and outs of the adidas shoe return policy makes you a smarter shopper. It removes the worry from buying online, especially when your unsure about sizing or style. The key is simple: keep everything pristine, act within the 30-day window, and follow the official steps.

By keeping your proof of purchase and using the free return methods, you can handle any return with ease. Remember, the policy is designed to be fair for both you and the company, so respecting the condition requirements is essential for a smooth experience. Now you’re ready to shop for your next favorite pair with total confidence.