If you’ve bought something from AllSaints and it’s not quite right, understanding the All Saints return policy is your first step. This guide will walk you through everything you need to know to make a return or exchange smoothly, whether you shopped online or in a store.
We’ll cover the timeframes you have to work with, the condition items need to be in, and how to start the process. You’ll also find tips for avoiding common mistakes and what to do if you run into any issues. Let’s get started.
All Saints Return Policy
The core All Saints return policy gives you 28 days to send back or exchange items you’re not happy with. This applies to both online and in-store purchases. The key rule is that everything must be in its original, unworn, and saleable condition, with all tags and packaging intact.
Remember, this is a general policy. Some items, like final sale goods or personalized pieces, might be exempt. Always double-check your receipt or the website for any specific notes about your purchase.
How Long Do I Have to Return an Item?
You have 28 days from the date you received your online order or made your in-store purchase. The clock starts ticking as soon as the package is delivered or you walk out of the shop.
It’s a good idea to initiate your return well before the 28-day mark. This allows time for postal delays or if you need to visit a store. Don’t wait until the last day.
What Condition Do Items Need to Be In?
All Saints is strict about condition. To have your return accepted, your item must meet these criteria:
- Unworn and Unused: Absolutely no signs of wear, washing, or use.
- Original Tags Attached: All garment tags and labels must be fixed to the item.
- Original Packaging: This includes any garment bags, dust bags, boxes, or shoe boxes that came with the item.
- Complete: All parts must be included, like extra buttons, belts, or special hangers.
If an item fails any of these checks, All Saints may send it back to you or refuse a refund. They inspect returns carefully.
What Items Are Final Sale and Cannot Be Returned?
Not everything can be sent back. The following are typically non-returnable:
- Items marked as “Final Sale” or “Sale” at the time of purchase (this can vary, so check your receipt).
- Gift cards and e-gift vouchers.
- Any product that has been altered, personalized, or customized.
- Items without their original tags and packaging.
- Underwear, swimwear, and pierced earrings for hygiene reasons (unless faulty).
Can I Return Sale Items?
This is a common point of confusion. Sometimes, All Saints allows returns on sale items, but often they are final sale. The rule is not always consistent.
The safest approach is to assume a sale item is final sale unless the website or store associate explicitly tells you otherwise at the time of purchase. Your receipt will usually state if an item is non-returnable.
Returning a Gift from All Saints
If you received an All Saints gift, you can return it for a gift card or exchange it for something else. You’ll need the original gift receipt to process this.
Without a gift receipt, the return may not be possible, as the staff will need it to verify the purchase and issue store credit. The standard 28-day policy and condition rules still apply to gifts.
How to Return an Online Purchase
Returning something you bought on the AllSaints website is straightforward. You have two main options: by post or in person at a store. Here’s how each method works.
Option 1: Return by Post (Using a Prepaid Label)
This is the most common method for online returns. Follow these steps:
- Log into your AllSaints online account and go to ‘My Orders’.
- Select the item(s) you wish to return and choose a reason.
- Print the prepaid returns label that is generated. If you can’t print, you can often request a QR code to show at a drop-off point.
- Pack the item securely in its original packaging, include the returns label, and seal the box.
- Attach the label to the outside of the parcel and drop it at the designated carrier (like DHL or UPS). Get a proof of postage receipt.
Refunds are usually processed within 10-14 working days after All Saints receives your parcel. They will send you an email confirmation.
Option 2: Return to a Physical Store
You can take your online order back to any All Saints store. This is often faster for exchanges or if you want immediate help.
- Bring the item in its original, perfect condition with all tags and packaging.
- Bring your packing slip or order confirmation email (digital or printed).
- A store associate will process the return for you. You can choose a refund to your original payment method or an exchange for another item in store.
Note that some stores may only offer store credit for online returns, so it’s wise to ask before you go.
How to Return an In-Store Purchase
For items bought directly from a retail store, you should return them to a store rather than by post. The process is simple.
- Take the item and your original purchase receipt to any All Saints store within 28 days.
- Ensure the item meets all the condition requirements (unworn, tags on, etc.).
- The staff will inspect it and process your refund to the original payment method or facilitate an exchange.
If you’ve lost your receipt, the store may be able to look up the purchase using the card you paid with. However, it’s always best to keep your receipt safe.
Exchanges vs. Refunds: What to Choose
You can usually choose between a refund or an exchange. Here’s what happens with each:
Getting a Refund
A refund returns the money to the original payment method used. For online returns by post, this can take 10-14 working days after the item is recieved and processed. For in-store returns, it’s often faster, but still depends on your bank.
Refunds are issued for the amount you paid, excluding any original shipping costs (unless the item was faulty).
Requesting an Exchange
An exchange lets you swap your item for a different size, color, or product altogether. The easiest way to do an exchange is to visit a store, where you can try on the new item.
For online exchanges, you typically need to process a return and then place a new order for the item you want. Some regions might offer a direct exchange service by post, but it’s less common.
If the new item costs more, you’ll pay the difference. If it costs less, you’ll get refunded the balance.
International Returns and Special Cases
If you’re returning an item to All Saints from outside the country you ordered from, the process can be more complex.
Key Points for International Returns
- You may need to cover the cost of return shipping yourself, which can be expensive.
- You are responsible for any customs duties or taxes incurred on the returned parcel; All Saints cannot refund these.
- The return must still be initiated within 28 days, but allow extra time for international transit.
- Always contact All Saints customer service before sending an international return to get the correct instructions and avoid surprises.
What If My Item is Faulty or Damaged?
The All Saints return policy is different for faulty items. If something arrives damaged, defective, or not as described, you are entitled to a repair, replacement, or refund.
Contact customer service immediately—well within the 28-day window—and provide photos of the fault or damage. They will guide you through the specific process, which often involves a free return label.
Tips for a Smooth Return Experience
A little preparation can make your return hassle-free. Here are some practical tips:
- Keep Everything: Never throw away the original bag, box, or tags until you’re sure you’re keeping the item.
- Act Quickly: Don’t let the 28-day window slip by. Start the process as soon as you know you want to return.
- Document Everything: Take a photo of your packed return parcel with the label visible, and always get a drop-off receipt.
- Check for Promotions: Sometimes, extended return periods are offered during holidays like Christmas. Check the website for announcements.
- Be Polite with Staff: Customer service and store associates can often help find solutions if you’re friendly and clear about the issue.
What Happens After You Send Your Return?
Once your return is on its way, here’s the typical timeline:
- Transit: The carrier delivers your parcel to the All Saints returns warehouse.
- Processing: The warehouse team checks the item against the condition criteria. This can take a few days.
- Approval: If approved, the refund is initiated. You’ll get an email confirmation.
- Refund: The money is sent back to your card or account. This step is controlled by your bank and can take 3-10 additional business days to appear.
If there’s a problem with your return (like missing tags), All Saints will contact you via email to explain the issue. They might offer store credit or send the item back to you.
Frequently Asked Questions (FAQ)
Does All Saints have free returns?
In many regions, All Saints provides a free prepaid returns label for online orders. However, this is not guaranteed everywhere. Always check the returns section at checkout or in your order confirmation email to see if a fee applies. In-store returns are always free.
Can I return All Saints items without a receipt?
It is very difficult. A receipt or order confirmation is the primary proof of purchase. If you paid by card, a store might be able to look up the transaction. For online orders, you need your order number. Without any proof, a return or exchange is unlikely to be approved.
How long do All Saints refunds take?
After All Saints receives and approves your return, it typically takes 10-14 working days for the refund to be processed back to your original payment method. The final step depends on your bank’s processing times, so don’t panic if it doesn’t show up immediately.
Can I return worn All Saints clothing?
No. The All Saints return policy explicitly states items must be unworn and in saleable condition. Even trying on a leather jacket at home can sometimes be considered wear. If an item shows any sign of use, the return will likely be rejected.
What is All Saints’ exchange policy?
The exchange policy follows the same 28-day and condition rules as the standard return policy. The easiest way to exchange is in a store. For online orders, you often need to return the original item for a refund and then place a new order for the different item you want.
Are All Saints returns easy?
Yes, if you follow the rules closely. The process is clear, and the prepaid label option makes it convenient. The main reasons returns get complicated are missing tags, damaged packaging, or waiting too long. Stick to the guidelines, and it should be straightforward.
Troubleshooting Common Return Problems
Sometimes, things don’t go as planned. Here’s what to do in a few tricky situations.
My Return Package is Lost
If your tracking shows no movement for a long time, or the carrier confirms loss, contact All Saints customer service immediately. Provide them with your tracking number and proof of postage. They will investigate and, once confirmed lost, usually issue your refund or replacement.
All Saints Rejected My Return
If your return is rejected due to condition, you will get an email explaining why. They may offer you store credit at a reduced value or send the item back to you. You can try contacting customer service to discuss the issue, but the condition policy is strict.
I’m Outside the 28-Day Window
The 28-day policy is firm. If you’ve missed the deadline, your return will not be accepted under standard terms. Your only option is to contact customer service, explain your situation politely, and see if they can make a rare exception—but don’t count on it.
Understanding the All Saints return policy gives you confidence when you shop. By keeping your items pristine, acting within the time limit, and following the correct steps, you can handle any return or exchange without stress. Always refer to the official AllSaints website for the most current policy information, as details can change.