Aldo Return Policy

Understanding the ALDO return policy is the first step to a stress-free shopping experience. Whether you bought a stunning pair of boots or a new handbag, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know in simple terms. We’ll cover time limits, condition requirements, and how to process your return. You’ll also find tips for online and in-store purchases. Let’s get started.

The core ALDO return policy is designed to be straightforward. It allows you to return most items within a set period for a refund or exchange. The key is that items must be in their original, unworn condition. This means with all tags attached and in the original packaging. The policy applies to purchases made both online and at ALDO retail stores. However, there are some important exceptions and specific steps to follow.

How Long Do I Have to Return Items to ALDO?

You have 60 days from the date of purchase to initiate a return. This is a generous window compared to many other retailers. It gives you ample time to decide if your purchase is right for you. Remember, the clock starts on the day you bought the item, not when you received it. Always check your receipt or order confirmation for the exact date. After 60 days, returns are typically not accepted.

Condition of Items: What “Unworn” Really Means

For a return to be accepted, your item must be in its original condition. This is the most important part of the policy. Here’s what ALDO looks for:

Original Tags: All product tags and labels must be attached and untouched.
Original Packaging: Shoes should be in the original shoebox. Bags and accessories should be in their dust bags and boxes if they came with them.
No Signs of Wear: The soles of shoes must be completely clean and unscuffed. There should be no marks, dirt, or odors on any item.
All Parts Included: Any extra laces, dust bags, or authenticity cards must be included.

If an item shows any sign of use, the store has the right to refuse the return. It’s a good idea to try on shoes on a clean, carpeted surface to keep them pristine.

What Items Are Final Sale and Cannot Be Returned?

Not everything at ALDO is eligible for return. Be aware of these final sale items before you buy:

Items marked “Final Sale” or “Clearance” at the time of purchase.
Gift cards and e-gift cards.
Personalized or altered items.
Items purchased from third-party retailers or marketplaces (like Amazon or eBay).
Items without a valid proof of purchase, like a receipt or order number.

Always double-check your receipt or the online product page for final sale notices. These purchases are typically non-refundable and cannot be exchanged.

Step-by-Step: How to Return an Online Purchase

Returning something you bought from ALDO’s website is easy. You have two main options: by mail or in a store. Here’s how to do both.

Option 1: Return by Mail (Prepaid Label)

This is the most common method for online returns.

Go to the ALDO Returns page on their website. You’ll need your order number and email address.
Follow the prompts to initiate your return. Select the items and reason for return.
Print the prepaid return shipping label that is generated. You will need a printer for this step.
Pack the item securely in its original packaging. Include all tags and accessories.
Attach the return label to the outside of the box. Cover or remove any old labels.
Drop the package off at the designated carrier (usually UPS or Canada Post). Get a drop-off receipt for your records.

Refunds are processed once the return is received and inspected at the warehouse. This can take 10-14 business days after they get the package.

Option 2: Return In-Store

You can also return online purchases to any ALDO retail store. This is often faster for getting a refund.

Bring the item in its original, unworn condition with all tags and packaging.
Bring your proof of purchase. This is your order confirmation email or the packing slip.
Go to the cashier and let them know you are returning an online order.
The staff will process the return. You’ll typically get your refund on the spot, back to your original payment method.

Note that you cannot return online purchases to ALDO Accessories stores, only to mainline ALDO stores.

Step-by-Step: How to Return an In-Store Purchase

If you bought something at a physical ALDO store, you should return it to a store as well.

Gather the item in its original condition with all packaging.
Locate your original receipt. This is very important for in-store returns.
Visit any ALDO store (not an Accessories store).
The sales associate will check the item and process your refund or exchange.

Without a receipt, the store may offer you store credit at the current selling price, not the price you paid. They might also refuse the return entirely.

Refunds: How and When Will You Get Your Money Back?

Understanding the refund process helps manage your expectations.

Processing Time: For mail returns, allow 10-14 business days after the warehouse receives your package. For in-store returns, it’s usually immediate.
Method: Refunds are issued to the original form of payment. If you paid with a credit card, the money goes back on that card. Debit card refunds also go back to the issuing bank.
Timeline for Appearing on Your Statement: Even after ALDO processes it, it can take 3-10 business days for your bank to post the refund to your account. This is normal and out of ALDO’s control.
Sale Items: If you return a item bought on sale, you get back the sale price you paid, not the original price.

Exchanges: Swapping for a Different Size or Color

Exchanges are generally handled as a return and a new purchase. The easiest way is to process a return for a refund. Then, simply buy the new item you want, either in-store or online. This ensures you get the correct price and any current promotions. If you are in a store, the staff can often do this as one transaction for convenience. For online orders, an exchange by mail can be more complicated, so the return-and-repurchase method is usually recommended.

What About International Returns?

If you ordered from an ALDO website in a different country than your own, return policies may vary. Generally, you must return the item to the country where it was purchased. You will likely need to use the mail return process for that specific country’s website. International return shipping costs are often not covered by ALDO. Always check the website of the country where you made the purchase for their exact international return policy. It can be more costly and time-consuming.

Tips for a Smooth ALDO Return Experience

Follow these tips to avoid any hassles.

Keep Your Receipts: File your paper receipt or save your digital confirmation email in a special folder.
Inspect Items Quickly: Try on shoes and inspect bags as soon as you get them. Don’t let them sit in the closet for 50 days.
Use Original Packaging: Keep the shoebox and any bags until you’re sure you’re keeping the item.
Be Mindful of Gift Returns: If you received an ALDO gift, ask the giver for the receipt or order number. Without it, you may only get store credit for the current lowest price.
Check Store Locator: Before going in-store, use the ALDO store locator to ensure you’re going to a mainline store, not an Accessories boutique, if you have an online return.

ALDO Warranty and Repair Information

The ALDO return policy is different from a product warranty. ALDO offers a limited warranty on manufacturing defects. If your shoes or bag have a defect in materials or workmanship, you may be eligible for a repair or exchange. This is assessed on a case-by-case basis. You should contact ALDO Customer Service or visit a store with the item and your receipt. Normal wear and tear, or damage caused by accident, is not covered. The warranty period is typically one year from the date of purchase, but it’s best to check your specific product’s documentation.

Frequently Asked Questions (FAQ)

Does ALDO have a return policy for worn shoes?

No, the ALDO return policy requires items to be in unworn, original condition. Shoes with scuffed soles or any signs of wear will not be accepted for return.

Can I return ALDO shoes after 60 days?

The standard return window is 60 days. Returns after 60 days are at the discretion of the store manager and are not guaranteed. They may offer store credit instead of a refund, or refuse the return.

What is ALDO’s return policy without a receipt?

Without a receipt, your options are limited. A store may offer you store credit for the item’s current selling price. They might also use your ID to track returns without receipt, which can be refused if you exceed their limit. It’s always best to have your proof of purchase.

Are ALDO returns free?

Returns to a physical ALDO store are free. Returns by mail using ALDO’s prepaid label are also free for standard returns within the policy. However, you might be responsible for return shipping costs for international orders or in special circumstances.

How long do ALDO refunds take?

For in-store returns, refunds are instant to your payment card. For online mail returns, it takes 10-14 business days for ALDO to process after receiving the item, plus additional time for your bank to post it to your account.

Can I return online purchases to any ALDO store?

You can return online purchases to most mainline ALDO retail stores. However, you cannot return them to ALDO Accessories stores. It’s a good idea to call the store ahead to confirm they accept online returns.

What is ALDO’s exchange policy?

Exchanges are easily done in stores. For online orders, it’s often simpler to process a return and then place a new order for the desired item. This ensures you get any current pricing or promotions applied correctly.

Common Issues and How to Solve Them

Sometimes, returns don’t go perfectly. Here’s what to do.

Lost Receipt: Check your email for a digital copy. If you used a credit card, the store may be able to look up the purchase with the card and the date. As a last resort, ask if they can offer store credit.
Return Refused Due to Condition: If you believe the item was in new condition, politely ask to speak with a manager. Explain the situation calmly. If you still can’t resolve it, you can contact ALDO’s main customer service for help.
Refund Not Showing on Statement: Wait the full 14 business days plus bank processing time. If it still hasn’t appeared, contact ALDO Customer Service with your return tracking number and order details. They can investigate the status.
Wrong Item Received: If you received an incorrect item from an online order, contact customer service immediately. They will usually provide a prepaid label and expedite the correct item to you once the mistake is confirmed.

Knowing the details of the ALDO return policy makes you a smarter shopper. You can buy items you love without worry, understanding the 60-day window and the importance of keeping items pristine. Always save your receipts and use the original packaging. Whether you choose to return by mail or in person, following these steps will ensure a smooth process. With this knowledge, you can focus on finding the perfect style that you’ll enjoy for a long time.