If you’ve recently bought something from Alo Yoga and it’s not quite right, understanding the Alo Yoga return policy is key to a smooth exchange or refund. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with confidence.
We know return policies can be confusing. That’s why we’ve put together this detailed overview, covering all the essentials and common pitfalls. Whether you bought online or in-store, you’ll find clear steps to follow right here.
Alo Yoga Return Policy
The core Alo Yoga return policy allows for returns and exchanges within 30 days of the purchase date. Items must be unworn, unwashed, and in their original condition with all tags attached. Final sale items, as marked, cannot be returned.
Here’s a quick snapshot of the main points:
* Return Window: 30 days from purchase.
* Condition: Unworn, unwashed, with original tags.
* Proof of Purchase: Receipt or order confirmation required.
* Final Sale: Items are non-returnable (e.g., some accessories, face masks, marked sale items).
* Methods: Returns can be made by mail or in-store.
What Items Can Be Returned?
Most full-price apparel and accessories are eligible for return. This includes leggings, sports bras, tops, shorts, and sweatshirts. The main rule is that the item must look brand new, without any signs of use.
However, there are important exceptions. Always check the product description before buying, as some items are final sale. This typically includes:
* Face masks and certain accessories.
* Items purchased during special promotional sales.
* Products clearly marked “Final Sale” on the tag or website.
* Gift cards (these are non-refundable).
Condition Requirements for a Successful Return
This is the most critical part of the policy. Alo Yoga is strict about condition to ensure items can be resold. To avoid your return being denied, make sure the item:
* Has all original tags attached and intact.
* Has not been worn, tried on for extended periods, or used for exercise.
* Is free from stains, odors, or makeup.
* Is unwashed and shows no signs of laundering.
* Is returned in the original packaging if possible, especially for accessories.
A common mistake is removing the hangtag to try something on. Even if you never wear it outside, a missing tag can result in a rejected return. It’s best to try items on carefully over your own clothes if your unsure about the fit.
The Standard Return Timeframe
You have 30 calendar days from the date your order was delivered to initiate a return. The clock starts ticking from the delivery date, not the purchase date, which is helpful if shipping took a while.
It’s smart to start the process as soon as you know you want to return. This gives you plenty of time to mail the package and for it to be processed. Don’t wait until the last day! Returns initiated on day 30 must still be physically received by Alo within a reasonable period after that.
How to Return an Online Order
Returning an Alo Yoga online order is a straightforward process. Follow these steps to ensure it goes smoothly.
Step 1: Start Your Return Online
Log into your Alo Yoga account on their website. Go to “Order History” and select the item(s) you wish to return. If you checked out as a guest, you’ll need your order number and email address to start the process through their return portal.
Step 2: Choose Your Return Method
You’ll be given two options:
1. Return by Mail: This is the most common method. You’ll receive a prepaid return shipping label via email to print and attach.
2. Return in Store: You can bring your online purchase to any Alo Yoga retail store for a faster refund or exchange.
Step 3: Package Your Items Securely
Place the items in a sturdy shipping box or mailer. Attach the return label securely over any old labels. It’s a good idea to include a copy of your return authorization slip inside the package, though not always required.
Step 4: Ship or Drop Off
For mail returns, drop the package off at the designated carrier (usually UPS or USPS). Get a drop-off receipt for your records. For in-store returns, simply bring the items with tags and your order confirmation to the cashier.
Understanding Return Shipping and Fees
For US returns, Alo Yoga provides a prepaid return label. However, there is a $6.50 return shipping fee deducted from your refund. This is a standard practice for many apparel retailers.
If you choose to exchange an item, the fee is still applied for processing the return leg of the transaction. Some customers find it more economical to return in-store to avoid this fee, as store returns are typically free. International returns have different procedures and costs, so check the international policy on Alo’s website directly.
How Long Do Refunds Take?
Once Alo receives your return, it takes 3-5 business days for their warehouse to inspect the items. After approval, the refund is issued. The total time from when you mail the box to seeing the refund can be 10-14 business days.
The refund method depends on your original payment:
* Credit/Debit Card: Refunds go back to the original card. It may then take an additional 3-10 business days for your bank to post it.
* PayPal: Refunds are credited to your PayPal balance.
* Gift Card/Gift Credit: Refunds are reissued as store credit.
How to Handle In-Store Purchases
Returning something you bought at an Alo Yoga retail location is often the fastest option. You must bring the item(s) to a store—you cannot mail returns for in-store purchases.
Bring the item with all tags attached, in its original condition, and your original receipt. The store associate will process the return, and if eligible, you’ll receive your refund on the spot. Without a receipt, they may offer store credit at the current selling price if they can verify the purchase.
Remember, the 30-day rule and final sale restrictions apply to in-store purchases just the same. The store manager has the final say on whether an item meets the condition requirements, so it’s always best to be polite and understanding.
The Alo Yoga Exchange Process
If you want a different size or color, an exchange is your best bet. You have two main options:
1. In-Store Exchange: This is instant. Bring your online or in-store purchase to a retail location, and you can swap it for the desired item right there, paying any price difference.
2. Online Exchange: The online process essentially requires you to place a new order for the wanted item and return the original one separately. Because of this, many people find it easier to process a return and then use the refund to buy the correct item, especially if stock is low.
For online exchanges, contact Alo customer service. They can sometimes help facilitate the process and may waive expedited shipping on your new order, but this is not guaranteed.
Common Return Problems and Solutions
Even with the best intentions, returns can sometimes hit a snag. Here’s how to handle common issues.
Missing Tags or Worn Items
If you’ve accidentally removed a tag or worn an item briefly, your return may be rejected. Your only option is to contact customer service, explain the situation honestly, and see if they can make a one-time exception. They may offer store credit instead of a full refund.
Past the 30-Day Window
The 30-day policy is firm. If you’re only a day or two late, it’s worth contacting customer service to ask politely for an override. If it’s been significantly longer, your return will not be accepted. Some companies have a longer window during the holiday season, so check their website for specific holiday announcements.
Lost Return Package
Always use the provided prepaid label and get a drop-off receipt with a tracking number. If the package gets lost in transit, the tracking receipt is your proof of shipment. Contact the shipping carrier first, then Alo customer service with your tracking details to investigate.
Incorrect or Partial Refund
If your refund amount seems wrong, first check for the $6.50 return fee deduction. If it still seems off, review your original order to see if any items were final sale. Then, email Alo customer service with your order number, return tracking number, and a clear explanation of the discrepancy.
Tips for a Hassle-Free Alo Return
To make sure your return is approved without delay, follow these best practices:
* Inspect items immediately upon delivery. Don’t remove tags until your certain you’re keeping it.
* Initiate the return online right away, even if you plan to go to a store. This creates a record.
* Take photos of the items with tags attached before you ship them back, for your records.
* Use a secure box for mailing, not just a plastic mailer, to prevent damage in transit.
* Keep all documentation, including your original receipt, return confirmation email, and shipping receipt.
Alo Yoga’s Warranty and Quality Issues
The return policy is for change-of-mind purchases. What if your item has a manufacturing defect? Alo Yoga stands behind the quality of their products.
If you receive an item with a seam unraveling, a hole, or faulty zipper, contact customer service immediately. This is often covered under a separate quality guarantee. You’ll likely need to provide photos of the defect. They will usually offer a replacement, refund, or repair, even outside the standard 30-day window, for legitimate quality problems.
This does not cover normal wear and tear from use. Pilling on leggings or fading from improper washing, for example, are generally not considered defects.
International Return Policy
The policy outlined above primarily applies to orders shipped within the United States. International customers face different rules.
* Return Window: Often shorter (14-21 days is common).
* Costs: Customers are usually responsible for return shipping costs and any import duties, which are non-refundable.
* Process: You must contact international customer service for a Return Merchandise Authorization (RMA) number before sending anything back.
* Refund Method: Refunds are typically issued to the original payment method, but currency conversion fees may apply.
Always review the specific policy for your country on the regional Alo Yoga website you ordered from.
FAQ: Alo Yoga Returns and Exchanges
How strict is the Alo Yoga return policy?
They are quite strict, especially regarding the 30-day window and the condition of items. All original tags must be attached, and items must be unworn and unwashed for a return to be accepted.
Can I return Alo Yoga items without the tags?
No. Items returned without the original tags attached will be considered final sale and will not be eligible for a refund or exchange. The tags are a non-negotiable part of their policy.
Does Alo Yoga offer free returns?
No, they deduct a $6.50 return shipping and processing fee from all refunds for mail-in returns. Returns made directly to an Alo Yoga retail store do not incur this fee.
How long do Alo refunds take to process?
After Alo receives your return, inspection and processing takes 3-5 business days. The refund to your original payment method can then take an additional 3-10 business days to appear on your statement, depending on your bank.
Can I return sale items to Alo Yoga?
Only if the sale item is not marked “Final Sale.” Many discounted items, especially during major sales, are final purchase and cannot be returned. This will be clearly stated on the product page and your receipt.
What is Alo’s return policy for gifts?
Gifts can be returned for store credit within the 30-day window, provided they meet all standard condition requirements. You will need the order number or a gift receipt. Refunds for gifts are issued as Alo gift cards.
Are Alo Yoga returns easy?
The process itself is straightforward if you follow the rules closely. By ensuring items are in perfect condition with tags and initiating the return promptly, most customers find it a smooth experience. The main points of friction are usually related to missed condition requirements.
Knowing the ins and outs of the Alo Yoga return policy makes shopping with them much less stressful. The key takeaways are to act within 30 days, keep all tags on, and ensure items are pristine. When in doubt, opting for an in-store return can often be the quickest and most straightforward path. With this guide, you can approach your next Alo purchase knowing exactly how to handle a return if you need to.