Alohas Return Policy

Understanding the Alohas return policy is the first step to shopping with confidence. Whether you’re eyeing a new pair of sandals or a stylish dress, knowing the rules helps you make the best choice for your needs.

This guide breaks down everything you need to know. We’ll cover time limits, condition requirements, and how to start a return. Our goal is to make the process clear and simple for you.

The core Alohas return policy allows you to send back unworn items within 30 days of delivery. It’s designed to be straightforward, but there are important details to remember.

All returned items must be in their original, perfect condition. This means tags are still attached and the shoes or clothing haven’t been worn outside. The 30-day window starts the day your package arrives.

What Items Are Eligible for Return?

Most items from Alohas qualify for a return if they meet the condition criteria. This includes shoes, clothing, and accessories. However, some products have different rules.

Full-price shoes and clothing: Eligible within 30 days.
Sale items: Often eligible, but final sale items are not.
Accessories like bags: Check the product page for specific notes.
Gifted items: Usually follow the standard policy.

Always double-check your item’s description page before buying. It will clearly state if an item is final sale or has special return conditions. This saves you from surprises later.

Condition Requirements for a Successful Return

For your return to be accepted, the item must look exactly as it did when it arrived. The Alohas team inspects every return carefully. Here’s what they look for:

Original Packaging: Shoes should be in the original box, and clothing should be in its dust bag if it came with one.
Tags Attached: All product tags, size labels, and any attached labels must be intact and not removed.
No Signs of Wear: Soles must be completely clean and unscuffed. Fabrics must have no stains, odors, or wrinkles from trying on.
All Parts Included: Any extra laces, heel pads, or garment bags need to be included.

Trying items on indoors on a clean surface is generally fine. But walking on pavement or other outdoor surfaces will void the return policy. It’s a common mistake to be aware of.

Step-by-Step Return Process

Initiating a return with Alohas is done online through your account. Follow these steps to ensure it goes smoothly.

Log into Your Account: Go to the Alohas website and log into the account you used to place the order. If you checked out as a guest, you’ll need your order number and email.
Find Your Order: Navigate to “My Orders” or “Order History” in your account dashboard.
Select the Item: Click on the order containing the item you wish to return. You’ll see a “Return” or “Start Return” button next to eligible items.
Choose a Reason: Select your reason for the return from the dropdown menu (e.g., size, fit, style).
Print Your Label: Alohas will provide a prepaid return shipping label. Print this out. If you don’t have a printer, some drop-off locations can print it for you.
Pack the Item Securely: Place the item with all tags and original packaging into a shipping box. Seal it well and attach the return label over the old shipping label.
Drop Off the Package: Take your package to the designated carrier (like UPS or DHL). Get a drop-off receipt for your records.

Once Alohas receives and inspects your return, they will process your refund. You’ll get a confirmation email. The whole process, from drop-off to refund, can take up to 14 business days.

Refund Timeline and Methods

After your return is approved, Alohas issues refunds to the original payment method. Here’s a typical timeline:

Processing Time: 3-5 business days after the return is received and approved.
Bank/Card Posting Time: 5-10 business days for the refund to appear on your statement, depending on your financial institution.

Note that shipping costs are usually non-refundable. Unless the return is due to a company error, you will be responsible for the initial shipping fee you paid. The cost of return shipping is sometimes covered by Alohas, but this can vary.

For returns to a different currency, the refund amount is based on the exchange rate at the time of the refund, not the original purchase. Small differences may occur because of this.

What About Exchanges?

Alohas typically does not offer direct exchanges. The standard method is to return your original item for a refund and then place a new order for the correct size or color.

This approach is often faster than a traditional exchange process. It ensures you can secure the new item right away, especially if it’s popular and stock is low. Just be sure to check availability before you send your return back.

International Return Considerations

If you’re shopping from outside the main distribution countries, returns involve a few extra steps. The 30-day policy still applies, but shipping logistics differ.

Customs Declarations: You must mark the return package as “RETURNED GOODS” on the customs form. This helps avoid import taxes on the returned item.
Return Shipping Costs: International customers are usually responsible for the cost of return shipping. The prepaid label may not be available, so you’ll need to arrange and pay for shipping yourself.
Duties and Taxes: Refunds generally include the item price and any standard sales tax. However, any customs duties or import taxes you paid are often non-refundable. You may need to contact your local customs office to recover those fees separately.

It’s a good idea to use a tracked and insured shipping service for international returns. Keep all your paperwork until the refund is complete.

Final Sale and Non-Returnable Items

Some items at Alohas are marked as “Final Sale.” These cannot be returned or refunded under any circumstances. It’s crucial to be certain about your purchase when buying these products.

Items that are commonly final sale include:

Deeply discounted items during major sales events.
Certain limited-edition or collaboration pieces.
Items clearly marked “Final Sale” on the product page and in your cart.

Always review your cart before checkout. The site will remind you if any items are non-returnable. Since sizing can vary, reading reviews for fit advice is extra helpful for final sale purchases.

What to Do If Your Item is Damaged or Incorrect

The Alohas return policy covers mistakes on their end. If you receive a damaged, defective, or incorrect item, contact their customer service team immediately.

Do not initiate a standard return. Instead, send an email to support with:

Your order number.
Photos clearly showing the damage or the incorrect item.
A brief description of the issue.

In these cases, Alohas will typically cover all return shipping costs and expedite the replacement or refund. They have a good reputation for resolving these issues quickly. You shouldn’t have to pay for an error that wasn’t your fault.

Tips for a Smooth Return Experience

A little preparation makes the return process effortless. Follow these tips to avoid delays or issues with your refund.

Act Quickly: Don’t wait until day 29 to start your return. Initiate it as soon as you know you want to send the item back.
Document Everything: Take a photo of the packed item with the label attached before you drop it off. Keep your drop-off receipt.
Use a Sturdy Box: Reusing the original shipping box is ideal. If it’s damaged, use a new box to protect the item during transit.
Check for Updates: Use the tracking number on your return label to monitor the package’s progress back to the warehouse.

Remember, customer service is there to help. If you’re unsure about any step, reaching out early can prevent bigger problems later. Their contact details are on the website’s “Contact Us” page.

Frequently Asked Questions (FAQ)

How long do I have to return an item to Alohas?

You have 30 days from the date of delivery to initiate a return. The item must be received by Alohas within a reasonable time after that, so don’t wait until the last minute to ship it.

Does Alohas offer free returns?

It depends on your location and sometimes the reason for the return. Customers in some countries may get a prepaid label. For others, and for change-of-mind returns, you’ll likely pay for return shipping. Always check your return instructions for details.

Can I return sale items?

Many sale items are returnable, but items specifically marked “Final Sale” are not. This will be clearly stated on the product page before you add it to your cart. There is no exceptions for final sale merchandise.

How will I get my refund from Alohas?

Refunds are issued to your original payment method. If you paid with a credit card, it goes back to that card. For PayPal payments, it returns to your PayPal balance. The process can take up to 14 business days after they receive your return.

What if my return is lost in the mail?

This is why tracking is essential. Once you drop off the package with the carrier, you are responsible for it until it reaches Alohas. Use the provided tracking number to monitor it. If it gets lost, you must file a claim with the shipping carrier, not with Alohas.

Are there any restocking fees?

Alohas does not charge restocking fees for standard returns that meet their condition policy. The only costs you might incur are the original shipping fee (which is non-refundable) and potential return shipping costs.

Can I return a gifted item?

Yes, but the process is slightly different. You will need the order number from the gift giver. Use the “Guest Return” option on the website and enter the order details. The refund will typically go back to the original purchaser’s payment method.

Making Informed Purchases

The best way to avoid returns is to make confident purchases from the start. Alohas provides several tools to help you with this.

First, use their detailed size guides. Measure your feet or body according to their instructions and compare it to the chart. Don’t just rely on your usual size, as brands can differ.

Second, read customer reviews. Other shoppers often give specific advice about fit, comfort, and material feel. This real-world feedback is invaluable.

Finally, if you’re between sizes or unsure, contacting customer service for advice before you buy can be very helpful. They have insights on how specific styles fit and can offer recommendations. Taking these steps saves you time and ensures you love what arrives at your door.

Understanding the Alohas return policy gives you the freedom to shop their collections. By knowing the 30-day window, condition rules, and simple steps, you can focus on finding pieces you truly love. Keep this guide handy for reference whenever you shop, and you’ll always know what to expect.