Altard State Return Policy

If you’ve ever bought something that wasn’t quite right, you know how important a store’s return policy is. Understanding the Altard State return policy before you make a purchase can save you time and ensure a smooth experience if you need to bring an item back. This guide will walk you through everything you need to know, from time limits to condition requirements, so you can shop with confidence.

The core Altard State return policy is designed to be straightforward. You have 30 days from the date of purchase to return most items for a refund or exchange. The items must be in their original, unworn, and unwashed condition with all tags attached. It’s a good idea to keep your receipt or packing slip, as you’ll need proof of purchase.

This policy applies to purchases made both in-store and online. However, there are some important exceptions and specific steps to follow depending on where you bought the item. Let’s break down the details to make sure your return goes off without a hitch.

What Items Can You Return?

Most products from Altard State are eligible for return within the 30-day window. This includes:

Apparel (tops, bottoms, dresses, outerwear)
Home decor items (candles, vases, kitchenware)
Accessories (jewelry, bags, hair accessories)
Gifts and stationary

What Items Are Final Sale?

Not everything can be returned. To avoid disappointment, note that the following items are typically considered final sale:

Items marked as “Final Sale” or “Clearance” at the time of purchase.
Gift cards (these are non-refundable).
Personalized or monogrammed items.
Items that have been worn, washed, altered, or damaged after purchase.
Products with missing tags or labels.

Condition of Returns

This is crucial for a successful return. Altard State requires all returns to be in new, resalable condition. This means:

Original tags must be attached and intact.
Items must not show any signs of wear, perfume, or deodorant.
Footwear should be tried on on carpet only and returned with the original dust bags and box.
Home goods must be in original packaging without any scratches or marks.

How to Return an Online Purchase

Returning something you bought on the Altard State website is simple. Just follow these steps:

Log into your account on the Altard State website and navigate to your order history.
Select the item(s) you wish to return and initiate the return process. You’ll receive a Return Merchandise Authorization (RMA) number.
Pack the items securely in their original packaging, if possible. Include the original packing slip or a copy of your receipt.
Affix the provided return shipping label to the outside of the box. If a label wasn’t provided, you may need to cover return shipping costs yourself.
Drop the package at the designated carrier (usually USPS or UPS). Keep your tracking number until the return is processed.

Refunds for online returns are typically issued to the original payment method within 7-10 business days after the return is received and inspected. You’ll get an email confirmation once it’s complete.

How to Return an In-Store Purchase

You can return items bought in a physical Altard State store to any retail location. This is often the fastest way to get a refund or exchange. Here’s what to do:

Bring the item you wish to return to any Altard State store.
Bring your original receipt or the credit card used for the purchase. If you don’t have a receipt, you may be offered store credit at the current selling price.
A store associate will inspect the item to ensure it meets the return condition criteria.
Once approved, you can choose a refund to your original payment method, an exchange, or store credit.

Remember, returning an online purchase to a store is usually allowed and can speed up the process. Just bring your packing slip and the items in their original condition.

Understanding Refunds and Exchanges

Knowing how you’ll get your money back is key. Altard State processes refunds in the following ways:

Original Payment Method: This is the standard for returns with a receipt. Refunds to credit/debit cards can take 7-10 business days to appear on your statement.
Store Credit: If you don’t have a receipt, or if it’s past the 30-day window, you may be offered store credit in the form of an e-gift card. This credit usually doesn’t expire.
Exchanges: You can exchange an item for a different size, color, or product entirely, subject to availability. Price differences will be charged or refunded accordingly.

Sale items that are eligible for return are refunded at the purchase price paid. Shipping fees are often non-refundable unless the return is due to a company error, like sending the wrong item.

What About Gifts?

Returning a gift you received from Altard State is possible, but the process is slightly different. You’ll need a gift receipt to process the return smoothly. With a gift receipt, you can typically receive store credit for the item’s current price. Without any receipt, the store may offer store credit at the lowest recent selling price, which could be lower than what the gifter paid.

Its a good idea to call the store ahead if your returning a gift to understand their specific requirements. They can guide you on what you’ll need to bring.

Tips for a Smooth Return Experience

A little preparation makes the return process effortless. Keep these tips in mind:

Always keep your receipt or packing slip in a safe place until you’re sure you’re keeping the item.
Inspect items as soon as they arrive to check for any defects or issues.
If you think you might return something, keep the original packaging and tags on until you decide.
Act within the 30-day window. Don’t let the return period slip past you.
For online returns, use a trackable shipping method and keep the tracking number.

Common Return Problems and Solutions

Sometimes returns don’t go as planned. Here are solutions to common issues:

Lost Receipt: Don’t panic. The store can often look up your purchase with the credit card you used. If that’s not possible, you’ll likely get store credit.
Item is Past 30 Days: The return may be denied. However, it’s worth contacting customer service, as they might make a one-time exception, especially if the item is defective.
Returned Item Lost in Mail: This is why tracking is essential. If you used the provided label, Altard State can track it. If you shipped it yourself, you are responsible until it reaches their warehouse.
Item Denied for Condition: If an item is returned because it’s worn or damaged, it will be sent back to you. Be honest about the items condition before you send it.

Altard State’s Warranty and Defective Items

The standard return policy covers items that are simply not wanted. But what if something is broken or faulty? Altard State stands behind the quality of their products. If you receive a defective item, contact customer service immediately. They will typically offer a replacement, refund, or store credit, even if it’s outside the standard 30-day return window. You’ll probably need to provide photos of the defect to help them resolve the issue quickly.

Contacting Customer Service

If you have specific questions that aren’t answered here, reaching out to Altard State directly is your best bet. You can contact them through:

Phone: Call the customer service number listed on their website.
Email: Send a detailed message to their support email address.
Social Media: They are often responsive to direct messages on platforms like Instagram or Facebook.
In-Store: Speaking with a manager at your local store can help resolve complex issues.

When you contact them, have your order number, receipt, and details about the product ready. This will help them assist you faster.

Frequently Asked Questions (FAQ)

How long is the Altard State return period?
You have 30 days from the purchase date to return most items for a refund or exchange.

Can I return online orders to an Altard State store?
Yes, you can return online purchases to any physical Altard State retail location. Just bring the items and your packing slip.

What if I lost my receipt?
Without a receipt, you may be offered store credit for the item’s current selling price. If you used a credit card, the store can often look up the transaction.

Does Altard State offer refunds for shipping costs?
Typically, original shipping fees are non-refundable unless the return is due to an error on Altard State’s part, such as shipping the wrong item.

What is Altard State’s return policy on sale items?
Items marked “Final Sale” or “Clearance” at purchase cannot be returned. Other sale items can be returned within 30 days for a refund at the price paid.

How are refunds processed?
Refunds are issued to the original payment method and can take 7-10 business days to appear on your account after the return is processed.

Can I return a gift from Altard State?
Yes, with a gift receipt for store credit. Without a receipt, store credit may be issued at the current price, which could be lower.

What items cannot be returned?
Final sale/clearance items, gift cards, personalized products, and items not in original condition (worn, washed, missing tags) are non-returnable.

How do I start an online return?
Log into your account on the website, go to your order history, and follow the prompts to initiate a return. You’ll get a return label and instructions.

What if my item arrives damaged?
Contact customer service right away with your order number and photos of the damage. They will arrange for a replacement or refund.

Final Thoughts on Navigating Returns

Knowing the ins and outs of the Altard State return policy makes you a smarter shopper. By keeping receipts, acting within the 30-day window, and ensuring items are in new condition, you can handle any return or exchange with ease. Always check the policy on their official website for the most current information, as details can occasionally change. With this knowledge, you can focus on finding products you love, knowing that the return process is clear and manageable if your plans change.