Afw Return Policy

Understanding the AFW return policy is key to a stress-free shopping experience. Whether you’re furnishing a new home or replacing an item, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know in simple terms.

We’ll cover timeframes, condition requirements, and the steps to initiate a return. You’ll also learn about exceptions for special items and how refunds are processed. Let’s get started so you can make your purchases without worry.

The core AFW return policy allows for returns and exchanges within a specified period. Most items must be in new, unused, and resalable condition. It’s important to have your original receipt or proof of purchase ready.

This policy is designed to be straightforward for customers. However, specific rules apply to different product categories. Always double-check the details for your particular item before starting a return.

Standard Return Timeframe

For most furniture and home decor, AFW offers a 90-day return window. This period starts from the date you receive the item. It gives you a reasonable amount of time to decide if the product works in your space.

Some smaller accessories and items may have different timelines. Electronics and appliances often have a shorter, 30-day return period. Always confirm the timeframe at the time of purchase or on your receipt.

Condition Requirements for Returns

To qualify for a full refund, your return must meet strict condition guidelines. The item must be in its original, unused state. It also needs all original packaging, manuals, and parts.

The product shows no signs of assembly, wear, or use.
All tags and labels are still attached and intact.
The original packaging is not damaged and can be used for resale.
No stains, odors, or modifications are present.

Items that fail to meet these conditions may be subject to a restocking fee. In some cases, AFW might refuse the return altogether. It’s crucial to inspect items carefully upon delivery.

Required Documentation

You must present valid proof of purchase to process any return. This is non-negotiable. The store needs it to verify the sale and issue the correct refund.

Original sales receipt (the best option).
Packing slip from a delivery.
Credit card statement showing the transaction.
AFW gift receipt.

Without one of these documents, your return will likely be denied. We recommend keeping all paperwork in a dedicated folder until you’re sure you’re keeping the item.

How to Start a Return or Exchange

Follow these steps to ensure your return goes smoothly. Doing it in the right order prevents delays and confusion.

Gather Your Items: Collect the product, all parts, and the original packaging.
Find Your Proof of Purchase: Locate your receipt, packing slip, or other valid documentation.
Contact AFW: Initiate the return by calling your local store or customer service. For large items, this step is required to schedule a pickup.
Follow Instructions: You will be told whether to bring the item to a store or await a pickup. Get a confirmation number or name of the representative.
Complete the Return: Bring the item to the store or have it ready for the scheduled pickup team.

Special Order and Custom Item Returns

This is a critical area of the AFW return policy. Items that are special ordered or customized are typically final sale. This means they cannot be returned for a refund or exchange.

This category includes furniture ordered in a specific fabric or finish not normally in stock. It also includes items cut to a custom size, like certain types of shelving or glass. Always confirm the return status before finalizing a custom order.

Mattress Return Policy

Mattresses have a unique trial period. AFW usually offers a 120-night comfort exchange on most mattresses. This allows you to sleep on it and decide if it’s right for you.

If you’re unsatisfied within that period, you can exchange it for another mattress. A fee may apply, and the original mattress must be clean and undamaged. It’s not a full refund policy but an exchange program, so check the current terms.

Appliances and Electronics

These items often have a 30-day return window. They must be in perfect working order with all accessories and packaging. Due to hygiene and copyright laws, certain electronics may be non-returnable if opened.

Always check the manufacturer’s seal and warranty information. Some issues may be handled directly through the manufacturer’s warranty after the AFW return period ends.

Return Methods: In-Store vs. Pickup

Your return method depends on the item size and how you got it.

In-Store Returns: Best for small items you can transport yourself. Bring everything to the customer service desk.
Scheduled Pickup: For large furniture delivered by AFW, you must schedule a pickup. There is usually a fee for this service, which is deducted from your refund.

Pickup fees vary based on location and item size. The customer service agent can quote the exact amount when you schedule.

Understanding Restocking Fees

A restocking fee is a charge applied to returns that are not in perfect condition. It can also apply to large items that require special handling. The fee is a percentage of the product’s sale price.

Common reasons for a restocking fee include:

Missing original packaging or manuals.
Minor scratches or signs of assembly.
Large items that require a pickup.
Opened electronics or software.

The fee helps cover the cost of making the item resalable again. Always ask if a fee will apply before finalizing your return.

Refund Process and Timelines

Once AFW receives and inspects your return, the refund process begins. The timeline depends on your original payment method.

Credit/Debit Card: Refunds are processed back to the card. It can take 5–10 business days to appear on your statement after AFW initiates it.
Cash or Check: You will typically receive a company check by mail, which may take up to two weeks.
AFW Gift Card or Store Credit: This is often the fastest option, sometimes issued immediately in-store.

Remember, shipping fees are usually non-refundable. Any pickup or restocking fees will be subtracted from the total refund amount.

What If Your Item is Damaged?

If your item arrives damaged or is defective, the process is different. This is not a standard return but a damage claim. You should contact AFW immediately—do not wait.

Take clear photos of the damage and the packaging. Report it within 48 hours of delivery for the fastest resolution. AFW will typically arrange to repair, replace, or pickup the damaged item at no cost to you.

AFW Exchange Policy

Exchanging an item for a different color, size, or model follows the same rules as a return. The new item must be in stock and of equal or greater value. If you choose a more expensive item, you’ll pay the difference.

If the exchange item costs less, you’ll receive a refund for the difference. All condition and packaging rules still apply to the item you are returning.

Tips for a Hassle-Free Return Experience

A little preparation makes the process much easier. Here are some tips from frequent shoppers.

Save all packaging and boxes until you are certain you are keeping the item.
File your receipt in a specific place immediately after purchase.
Inspect deliveries thoroughly before the delivery team leaves. Note any damage on their paperwork.
Act quickly if you decide to return. Don’t wait until the last day of the return window.
Call ahead to confirm the return policy for your specific item, as details can change.

Common Reasons Returns Get Denied

Avoid these pitfalls to ensure your return is accepted.

Missing receipt or proof of purchase.
Returning a custom or special order item.
Item is past the return timeframe (even by one day).
Product shows clear signs of use, assembly, or damage.
Missing parts, cushions, or accessories.
Original packaging is destroyed or thrown away.

Frequently Asked Questions (FAQ)

How long is the AFW return policy?
For most standard furniture and decor, the AFW return policy allows 90 days from delivery. Some items, like electronics, have a 30-day window, and mattresses have a special 120-night exchange program.

Does AFW charge for returns?
Yes, sometimes. There is often a pickup fee for large furniture returns. A restocking fee may also apply if the item is not in new condition with all packaging. Original shipping fees are generally non-refundable.

Can you return a custom sofa to AFW?
No. Items that are special ordered or customized, like sofas in a specific fabric, are almost always final sale. They cannot be returned under the standard AFW return policy unless they arrive damaged.

What is the AFW mattress return policy?
AFW typically offers a 120-night comfort exchange, not a full refund. If you’re unsatisfied within that time, you can exchange the mattress for a different one. A fee may apply, and the original mattress must be clean.

Do I need the box to return something to AFW?
Yes, for most items. Original packaging is a key requirement for a full refund, especially for electronics and fragile decor. For large furniture, you need all parts and manuals, but not necessarily the original shipping cartons.

How do I return a large item I can’t transport?
You must contact AFW to schedule a pickup. There will be a fee for this service. Do not attempt to bring it to the store yourself; call customer service or your local store to arrange it.

Will AFW return without a receipt?
It is very unlikely. A valid proof of purchase is required. In rare cases, they might offer store credit at the current lowest selling price if they can look up the purchase with a credit card, but this is not guaranteed.

Knowing the details of the AFW return policy protects your investment. Always keep your paperwork and packaging, and inspect items promptly. When in doubt, a quick call to your local store can provide the most current information for your situation. This helps ensure your home furnishing journey is a positive one.