If you’ve ever bought something that didn’t fit quite right or changed your mind, you’ll want to know the American Eagle return policy. Understanding the rules can make sending something back a smooth and simple process.
This guide covers everything you need to know. We’ll explain the time limits, condition requirements, and different ways you can return your items. Whether you shopped online or in-store, you’ll find the steps here.
American Eagle Return Policy
The core American Eagle return policy is designed to be flexible for customers. Most items can be returned or exchanged within 60 days of purchase, as long as they are in their original condition. This applies to purchases made both online and at American Eagle and Aerie stores across the United States and Canada.
You have a few different options for how to make your return. The easiest method often depends on where you made your purchase and what is most convenient for you.
Key Timeframes and Conditions
Let’s break down the most important parts of the policy. Keeping these details in mind will help ensure your return is accepted without any issues.
- Return Window: You have 60 days from the date of purchase to return most items. Some exceptions, like face masks or final sale items, have different rules.
- Item Condition: Items must be unworn, unwashed, and have all original tags attached. Shoes should be returned with the original shoebox in good condition.
- Proof of Purchase: You’ll need your original receipt, packing slip, or the credit card used for the purchase. Without proof, you may only get the lowest selling price as store credit.
- Original Payment Method: Refunds are generally issued back to your original form of payment. If you paid with a gift card, you’ll receive a new gift card.
What Items Are Final Sale?
Not everything can be returned. It’s crucial to check your items before you buy, as some products are marked as final sale. These sales are typically permanent.
- Items clearly marked “Final Sale” on the receipt, tag, or website.
- Face masks and other personal safety items for health reasons.
- Swimwear with the hygiene liner removed.
- Altered or damaged merchandise.
- Gift cards (these are not returnable for cash).
Returning Online Purchases
You have a couple of easy paths for returning items you bought on the American Eagle website or app. The process is straightforward and you can choose the option that fits you best.
Option 1: Return by Mail
This is the most common method for online returns. Follow these steps to get your prepaid label and send your package.
- Go to the American Eagle Returns Center on their website. You’ll need your order number and email address or zip code.
- Select the items from your order that you wish to return and state your reason.
- Print the prepaid return shipping label that is provided. You can also request a QR code for a label-free return at select carrier locations.
- Pack the items securely in their original packaging if possible, include the packing slip, and attach the label.
- Drop the package off at the designated carrier (like USPS or UPS). You should get a confirmation email once the return is initiated.
Option 2: Return In-Store
This is often the fastest way to get your refund. You can take your online order to any American Eagle or Aerie retail store.
- Bring the items you want to return, along with the original packing slip or your order confirmation email.
- Don’t forget to bring the credit card you used for the purchase, if applicable.
- A store associate will process your return right at the register. Your refund to your original payment method usually happens within a few minutes, while store credit is immediate.
Returning In-Store Purchases
If you bought something at a physical store, you should ideally return it to a store as well. It’s the most direct method. Just bring the item, the original receipt, and your payment card. The associate will handle the rest. If you can’t get to a store, you can also return in-store purchases by mail using the online returns process, but you’ll need to create a return without an order number.
International Returns
For orders shipped to addresses outside the United States and Canada, the return policy is different. International customers typically must process their returns by mail, and return shipping costs are usually the responsibility of the customer. It’s best to contact American Eagle customer service directly for instructions specific to your country, as fees and timelines can vary.
Exchanges
If you need a different size or color, an exchange is usually simple. The fastest way is to visit a store with the item and your receipt. They can process the exchange directly. For online orders, you can also initiate a return for the unwanted item and place a new order for the correct item. This is often recommended because it guarantees the new item is reserved for you, whereas a direct mail exchange can depend on inventory.
Refund Timelines
How long it takes to get your money back depends on your return method.
- In-Store Returns: Refunds to credit/debit cards are usually instant but may take 3-10 business days to appear on your statement. Cash returns are immediate.
- Mail Returns: Once the return is received at the warehouse, it takes about 10-14 business days to process the refund. You’ll get a confirmation email when it’s issued, and the funds may take a few more days to post to your account.
- Store Credit/Gift Card: This is issued immediately upon processing, whether in-store or online.
Returning Gifted Items
Returning a gift without a receipt is possible. You’ll need to provide the gift giver’s phone number or email at the time of the return for verification. Without a receipt, you will receive the item’s current selling price as a merchandise return card. This is a form of store credit that can be used in-store or online.
Tips for a Smooth Return Experience
A little preparation goes a long way. Here’s how to avoid common hangups and ensure your return is processed quickly.
- Keep Tags On: Never remove the tags until you are sure you are keeping the item.
- Save Packaging: Keep the original bag or box for shoes for at least the return window.
- Track Your Mail Return: Use the tracking number on your return label to confirm the package was delivered.
- Act Within 60 Days: Mark your calendar if your close to the deadline, as late returns may be denied or given store credit at the lowest sale price.
- Check for Promotions: If you bought an item during a promotion (like “Buy One, Get One 50% Off”), your refund value might be adjusted proportionally. The receipt will detail this.
What If Something Is Wrong With My Item?
The American Eagle return policy fully covers defective merchandise. If you receive an item with a manufacturing flaw (like a broken zipper or a seam that comes apart), you can return it even after the 60-day window. Contact customer service or bring it to a store with your proof of purchase. They will offer an exchange, refund, or repair depending on the situation.
Aerie Return Policy
Aerie, being part of the same company, follows the same fundamental return policy as American Eagle. The 60-day window, condition requirements, and processes are identical. This includes returns for bras, underwear, and swimwear, provided the hygiene liners are intact. You can return Aerie items to an American Eagle store, and vice versa.
Lost Returns and Disputes
If your mail return seems lost, use your tracking number first to check its status. If there’s a problem, contact the shipping carrier. If the carrier shows delivery but American Eagle hasn’t processed your refund after 14 business days, reach out to their customer service with your return tracking number and order details. They can initiate an investigation.
Frequently Asked Questions (FAQ)
How long is the American Eagle return period?
You have 60 days from the date of purchase to return most items for a refund or exchange.
Can I return American Eagle items without a receipt?
Yes, but you’ll need to provide some verification (like the gift giver’s info) and you will receive the current selling price as store credit, not a cash refund.
Does American Eagle offer free returns?
Yes, for U.S. and Canadian online returns, they provide a prepaid return shipping label. Returns made in-store are always free.
Can I return online orders to an American Eagle store?
Absolutely. This is often the quickest method. Just bring the items and your packing slip or order confirmation.
What is Aerie’s return policy?
Aerie’s policy is the same as American Eagle’s, with a 60-day return window and the same condition requirements.
How do I return a gift from American Eagle?
Bring the item to a store with the gift giver’s phone number or email. You’ll receive a merchandise return card for the item’s current price.
Are swimsuits returnable to American Eagle?
Yes, as long as the hygienic liner is intact and all tags are attached, and you are within the 60-day window.
How long do American Eagle refunds take?
In-store refunds appear on your card in 3-10 business days. Mail-in refunds take 10-14 business days to process after the warehouse receives the return.
Can I return sale items?
Yes, sale items can be returned unless they are specifically marked “Final Sale.” Always check the tag or website description.
What if I missed the 60-day return window?
Late returns may be accepted at the store’s discretion, but you will likely only receive store credit for the item’s lowest recent selling price. It’s not guaranteed though.
Knowing the ins and outs of the American Eagle return policy gives you confidence when you shop. By following the simple guidelines on time, condition, and proof of purchase, you can handle any return or exchange with ease. Always double-check your items and save your receipts, and you’ll be set for a stress-free experience whether you’re shopping online or at the mall.