Asos Return Policy

by

Understanding the ASOS return policy is the key to shopping with confidence. Whether you’re buying clothes, shoes, or accessories, knowing the rules makes everything easier. This guide breaks down everything you need to know. We’ll cover time limits, how to send items back, and what to expect with refunds. You’ll be a returns expert in no time.

ASOS Return Policy

The ASOS return policy is designed to be flexible and customer-friendly. It gives you plenty of time to decide if your items are right for you. Most things you order can be sent back for a full refund. There are just a few important exceptions to keep in mind. Let’s look at the core details that make up this policy.

How Long Do I Have to Return Items?

You have a generous 28 days to return your items. This count starts from the day you receive your order. It’s a good idea to initiate the return as soon as you know something isn’t right. Don’t wait until the last minute, as you need to drop the parcel off within that 28-day window.

What Items Can Be Returned?

Most items from ASOS can be returned for any reason. This includes clothing, shoes, and bags. However, there are some non-returnable products for hygiene and safety reasons. You should always check the product description before buying these items.

  • Swimwear (if the hygiene seal is removed or broken)
  • Pierced jewelry (for hygiene reasons)
  • Face masks and cosmetics
  • Gifted cards and e-gift vouchers
  • Any item marked as “non-returnable” on the product page

Condition of Returned Items

Items must be returned in their original, unworn condition. All tags should still be attached. They need to be in the original packaging where possible. ASOS reserves the right to refuse a return if an item shows signs of wear, damage, or has been altered.

Returning Sale Items

Good news! You can return sale items under the same 28-day policy. The same condition rules apply. You’ll get a refund to your original payment method. Some people think sale items are final sale, but that’s not the case with ASOS.

What About Final Sale Items?

Very occasionally, an item might be marked as “Final Sale.” This will be clearly stated on the product page. These items cannot be returned for a refund or exchange. So, always double-check before you click “add to bag.”

Return Methods and Process

ASOS makes the return process pretty strightforward. You start the process through your “My Account” section on their website or app. Here are the typical steps you’ll follow:

  1. Log into your ASOS account and go to “My Orders.”
  2. Select the item(s) you wish to return and choose a reason.
  3. Choose your preferred return method (more on this below).
  4. Print your returns label or get a QR code.
  5. Pack the items securely, attach the label, and drop off the parcel.

Return Drop-Off Options

You have a few different ways to send your package back. The best option for you depends on your location.

  • Drop-off at a Postal Office/Courier Point: Use the pre-printed label and leave it at the designated drop-off location.
  • QR Code Returns: For some locations, you can generate a QR code. Show this code at the drop-off point, and they’ll print the label for you there.
  • Collection from Your Home/Work: In some areas, you can schedule a pickup for a small fee.

Understanding Refunds

Once ASOS receives your return, they aim to process your refund within 14 days. It can sometimes take a few days for the money to show in your account after that. The refund will go back to your original payment method. If you paid with a gift card, the refund will go back to a new e-gift card.

When Will My Refund Arrive?

Here’s a rough timeline:

  1. You drop off the return parcel.
  2. The carrier transports it back to the ASOS warehouse (2-5 business days).
  3. ASOS receives and checks the item (1-3 business days).
  4. They process the refund (up to 14 days from receipt).
  5. The funds appear in your account (1-5 business days depending on your bank).

Exchanges Made Simple

ASOS doesn’t offer direct exchanges. But their system makes it easy to get the size or color you want. Here’s the simple workaround:

  1. Return the original item for a refund following the standard process.
  2. Place a brand new order for the correct size or color.

This method is often faster than a traditional exchange. It ensures you get the item you want before it sells out. You can use the refund to pay for the new order.

International Returns

If you’re shopping from outside the UK, the return policy still applies. The 28-day window is the same. However, the return process might involve different carriers. You may be responsible for the cost of international return postage. Always check the returns portal for your specific country for accurate instructions and costs.

Customs and Duties on International Returns

For international returns, you might need to fill out a customs form. Mark the parcel as “Returned Goods” to avoid being charged import duties. ASOS cannot refund any original customs charges you paid. Those are between you and your local customs authority.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered, contact ASOS immediately. You have up to 30 days to report these issues. They will usually cover the return postage costs for faulty items. You may be offered a repair, replacement, or refund, depending on the situation.

ASOS Premier Returns

ASOS Premier subscribers get extra benefits, including enhanced return options. Premier members get free next-day delivery and free returns for a whole year. This means you don’t pay for return postage, even on standard returns. It’s a great perk if you shop with ASOS frequently.

Tips for a Smooth Return Experience

Follow these tips to make sure your return goes without a hitch.

  • Keep all original packaging and tags until you’re sure you’re keeping the item.
  • Initiate the return online before sending anything back. Don’t just put it in the post.
  • Use the correct returns label for your country.
  • Pack items securely to prevent damage in transit.
  • Get proof of postage when you drop off the parcel. Keep it until you get your refund.
  • Check your email for return confirmation and refund updates.

Common Return Problems and Solutions

Sometimes, things don’t go perfectly. Here’s how to handle common issues.

My 28-Day Period is Almost Over

As long as you’ve started the return online and have your label within 28 days, you’re okay. You then usually have a further 14 days to actually drop off the parcel. But don’t push it—drop it off as soon as you can.

I Lost My Returns Label

No problem. Just log back into your ASOS account. Go to “My Returns” and you can download and print the label again. If you used a QR code, you can access it again from the same place.

My Refund is Taking Too Long

First, track your return parcel to confirm ASOS has recieved it. If it’s been over 14 days since they received it, contact their customer service. Have your order number and return tracking number ready.

I Was Refunded the Wrong Amount

This can happen with multi-buy discounts or promotions. Contact customer service. They can review your order and refund to explain the calculation or correct any error.

Using the ASOS App for Returns

The ASOS app is a very convenient way to manage returns. You can do everything from your phone: start the return, get your QR code, and track the refund. Notifications about your return status will pop up right on your homescreen.

Environmental Impact of Returns

ASOS is aware of the environmental cost of returns. They encourage customers to shop thoughtfully. Consider ordering multiple sizes if you’re unsure, but try to return only what you need to. They also work with partners to recycle and reuse returned items where possible.

FAQs About the ASOS Return Policy

How much does it cost to return to ASOS?
Standard returns in the UK are free. For international returns, you may have to pay postage. ASOS Premier members get free returns globally.

Can I return ASOS items in store?
No, ASOS is an online-only retailer. Returns must be sent back via post or courier using their provided methods.

What is ASOS’s return policy for worn items?
Items must be unworn and in original condition. Worn items, or items with removed tags, are typically not accepted for a refund.

Do ASOS returns have to be in original packaging?
It’s strongly recommended. For shoes, they should be in the original box. For other items, any suitable packaging is fine, but original is best.

How do I contact ASOS about a return?
Use the Help section on their website or app. There’s a contact form and, in some regions, live chat. Have your order number ready.

Can I return a gift to ASOS?
Yes, but you’ll need the order number. The refund will go back to the original payment method, which is usually the person who bought the gift. Alternatively, you can often get a gift card refund.

What happens if my return is lost?
Use your proof of postage. Contact the carrier first. Then, get in touch with ASOS customer service with your proof, and they can usually help resolve it.

Knowing the ins and outs of the ASOS return policy takes the stress out of online shopping. With 28 days to decide and a clear process, you can shop for new styles confidently. Remember to check for non-returnable items, keep your tags on, and always get that proof of postage. Happy shopping (and returning)!