Blick Return Policy

If you’ve ever bought art supplies that didn’t work out, you know how important a good return policy is. Understanding the Blick return policy can save you time, money, and frustration, ensuring you get exactly what you need for your projects. This guide breaks down everything you need to know, from time limits to condition requirements, in simple, clear terms.

Blick Art Materials stands by its products and aims for customer satisfaction. Their policy is designed to be flexible for artists, but it does have specific rules you should follow. Knowing these details before you initiate a return makes the whole process smooth and stress-free.

What Is Blick’s Standard Return Window?

For most items bought from Blick, you have 60 days to return them. This window starts from the day your order is delivered. A 60-day period is quite generous, giving you ample time to test materials and decide if they’re right for you.

The 60-day window applies to purchases made online, in-store, or by phone.
The return clock starts on the delivery date, not the purchase date.
Some exclusions apply, which we’ll cover next.

Key Exceptions and Non-Returnable Items

Not everything can be sent back. It’s crucial to check this list before buying, especially for special order items.

Custom or Special Order Items: This includes stretched canvases, custom frames, and cut-down paper or board. These are made specifically for you and generally cannot be returned.
Opened Software, DVDs, and Digital Downloads: For copyright reasons, these are final sale once opened or downloaded.
Hazardous or Flammable Materials: Certain chemicals, aerosols, and other regulated items cannot be shipped back due to safety regulations.
Clearance or “As-Is” Items: These are typically marked as final sale.
Used or Damaged Goods: Items must be in resalable condition. You can’t return a half-used tube of paint, for instance.

Condition Requirements: What “Like New” Really Means

To get a refund, your return must be in resalable condition. Think of it as needing to be “like new” for the next artist.

Original Packaging: Try to keep the original box, foam, and all internal packaging. This is especially important for fragile items.
Unused and Unopened: For most supplies, this is the golden rule. Seals on paints, inks, or adhesives should be intact.
Tags Attached: For clothing or aprons, all tags must be still attached.
Complete Kits: All parts and pieces of a kit must be present and unused.

Step-by-Step: How to Return an Item to Blick

Follow these steps to ensure your return is processed quickly and correctly.

Gather Your Information: Locate your order number and the email address used for the purchase. You can find your order number on your packing slip or in your confirmation email.
Initiate the Return Online: Go to the “Returns & Exchanges” page on Blick’s website. Enter your order number and email to start. You’ll get a Return Merchandise Authorization (RMA) number. Don’t skip this step—returns without an RMA may be delayed or refused.
Pack the Item Securely: Place the item in its original packaging, then put it in a sturdy shipping box. Include a copy of the return form (generated online) inside the box.
Ship the Package: You are responsible for return shipping costs unless the return is due to a Blick error. Use a trackable shipping service and keep your receipt. Send your package to the address provided on your return form.

Understanding Refunds and Credit

Once Blick receives your return, inspection usually happens within 5-7 business days. The time it takes for your refund to appear depends on your original payment method.

Credit Card Refunds: Typically appear within 5-10 business days after processing. The timing depends on your bank’s policies, not Blick’s.
Blick Store Credit: If you choose this option, it’s often issued faster and may be emailed to you as a gift card code.
Original Shipping Costs: These are non-refundable unless the return is due to a company mistake, like sending the wrong item.
Restocking Fees: Blick generally does not charge restocking fees for standard returns within the 60-day window.

In-Store Returns vs. Mail Returns

You can return online purchases to a physical Blick store, which is often the fastest option.

Advantages of In-Store Returns

Instant Credit/Exchange: You can get store credit immediately or swap the item right there.
No Shipping Hassle: You avoid paying for return shipping and worrying about lost packages.
Direct Help: You can speak with a staff member if you have any questions about your exchange.

What to Bring for an In-Store Return

Your online order confirmation (digital or printed).
The item in its original packaging with all accessories.
The credit card used for the purchase, if possible (it can speed up the refund process).

Handling Damaged or Defective Items

If your item arrives damaged or is defective, the process is different. Contact Blick customer service immediately—ideally within 48 hours of delivery.

Document the Issue: Take clear photos of the damaged item and the packaging it arrived in.
Contact Customer Service: Call or email with your order number and the photos attached. They will often provide a prepaid return label for defective merchandise.
Do Not Use the Item: For safety and to preserve your claim, do not attempt to use a damaged or defective product.

Tips for a Hassle-Free Return Experience

A little preparation goes a long way in making returns easy.

Save Your Packing Slips: Keep them until you’re sure you’re keeping the item. They are your proof of purchase.
Test Supplies Promptly: Don’t let the 60 days slip away. Try out new materials early in case you need to make a return.
Consider Shipping Insurance: For high-value returns you’re shipping back, consider adding insurance for peace of mind.
Read Product Descriptions Carefully: Especially for items like custom frames or canvases, double-check the details before clicking “buy.”

Frequently Asked Questions (FAQ)

Here are answers to some of the most common questions about returning items to Blick.

Can I return sale items to Blick?

Yes, most sale items can be returned within the standard 60-day window if they are in new condition. However, items specifically marked “Clearance” or “Final Sale” cannot be returned.

What is Blick’s return policy for online orders?

The return policy for online orders is the same as in-store: a 60-day window from delivery. You can start the process online and then either mail the item back or take it to a physical Blick store location.

How long does a Blick refund take?

After Blick receives and inspects your return, it takes about 5-7 business days to process. The refund then takes another 5-10 business days to post to your original payment method. Store credit is usually issued much faster.

Does Blick accept returns without a receipt?

For in-store purchases without a receipt, you may be able to receive store credit at the current selling price. For online orders, your order number serves as your receipt, so it’s essential to have it.

Can I exchange an item instead of returning it?

Absolutely. Exchanges are straightforward, especially if done in-store. For mail exchanges, you can process a return for credit and then place a new order for the desired item.

What if I missed the 60-day return deadline?

Blick’s policy is firm on the 60-day window for standard returns. However, it’s always worth contacting customer service to explain your situation—they may be able to offer a one-time exception or a store credit solution, though this is not guaranteed.

Are there any return fees?

Blick does not charge a restocking fee for standard returns. However, you are responsible for the cost of return shipping unless the return is due to an error on Blick’s part (like a wrong or defective item).

Special Considerations for Different Product Types

Some categories have there own specific nuances when it comes to returns.

Books and Magazines

These can be returned if they are in perfect, unmarked condition. A book with bent pages or any marks is generally not acceptable.

Electronics and Lighting

Items like light boxes or digital projectors must be returned with all original cables, manuals, and software. They should show no signs of use or installation.

Furniture and Easels

Due to size, these often require special shipping arrangements. Contact customer service before attempting to return large furniture items. You may be responsible for significant return shipping costs.

Fine Art Prints

Prints must be returned in their original protective tube or packaging, without any creases, tears, or handling damage.

Contacting Blick Customer Service

If you have a unique situation or questions, reaching out directly is your best bet.

Phone: Call their customer service line for the fastest help with complex issues.
Email: Use email for non-urgent inquiries or to send documentation like photos of damaged goods.
Social Media: Sending a direct message on platforms like Instagram or Facebook can sometimes get a quick response.
In-Person: Visiting a local store lets you speak face-to-face with knowledgeable staff who can often resolve issues on the spot.

Knowing the ins and outs of the Blick return policy empowers you to shop with confidence. By following the guidelines on time limits, item condition, and proper procedure, you can ensure that any returns you need to make are handled efficiently. Always double-check the policy on the Blick website for the most current information, as details can occasionally be updated. With this knowledge, you can focus less on the “what ifs” and more on creating your art.