Carters Returns Policy

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If you’ve ever bought kids’ clothes, you know sizes and preferences can change fast. That’s why understanding the Carters returns policy is so important for any parent or gift-giver. This guide will walk you through everything you need to know about returning items to Carter’s, making the process simple and stress-free.

We’ll cover time limits, the condition items need to be in, and the different ways you can send things back. Whether you shopped online, at a Carter’s store, or at another retailer that sells Carter’s clothes, we’ve got the details you need.

Carters Returns Policy

The core Carters returns policy is designed to be customer-friendly. They accept returns and exchanges for most items within 90 days of purchase, as long as you have your proof of purchase. This is a generous window compared to many other retailers, giving you plenty of time to decide if an item will work.

What You Can Return

Most Carter’s merchandise is eligible for return or exchange. This includes:

  • Clothing (onesies, pajamas, outfits, etc.)
  • Footwear
  • Accessories like bibs and hats
  • Gear items, such as baby blankets

What You Cannot Return

For safety and hygiene reasons, there are a few exceptions. These items are typically final sale:

  • Opened packages of underwear or socks
  • Personalized or monogrammed items
  • Items marked “Final Sale” on your receipt or the product tag
  • Gift cards (these are non-returnable)

Condition of Returns

All items must be in new, unused, and unwashed condition with all original tags attached. They should be returned in their original packaging if possible. Carter’s reserves the right to refuse a return if an item shows signs of wear, has been washed, or has damaged tags.

Special Note on Hygiene Liners

Some baby items, like certain swimwear, may have a protective hygiene liner. This liner must be intact and unremoved for the item to be eligible for return.

Proof of Purchase is Key

You must provide a valid proof of purchase for any return or exchange. Acceptable forms include:

  • The original sales receipt
  • A packing slip from an online order
  • A gift receipt
  • The credit card used for the purchase (for store returns)
  • An order confirmation email

Without proof of purchase, Carter’s may only offer an exchange for the current selling price or a merchandise credit, which might be lower than what you originally paid.

How to Return to a Carter’s Store

Returning an item to a physical Carter’s, OshKosh B’gosh, or Skip Hop store is often the quickest method. You’ll get your refund processed immediately.

Step-by-Step In-Store Returns

  1. Gather the item(s) you wish to return, ensuring they are in original condition with tags.
  2. Locate your proof of purchase (receipt, packing slip, etc.).
  3. Bring the items and proof of purchase to any Carter’s brand store.
  4. A store associate will process your return. Refunds are typically issued to your original payment method. If you used a gift card, you’ll receive a new gift card.

Remember, you can return online purchases to a store as well, which saves you the hassle of shipping.

How to Return an Online Order by Mail

If you prefer to return by mail or don’t live near a store, Carter’s provides a straightforward process. Note that Carter’s does charge a return shipping fee for mail-in returns, which is deducted from your refund total.

Step-by-Step Mail-In Returns

  1. Log into your account on the Carter’s website and navigate to “Order History.”
  2. Select the item(s) you want to return and initiate the return process. You’ll receive a Return Merchandise Authorization (RMA) number and a prepaid return label via email.
  3. Securely package the items in their original packaging or a sturdy box. Attach the return label to the outside of the package.
  4. Drop the package off at a designated carrier location (like UPS). Keep your tracking number safe until the return is received by Carter’s.
  5. Once your return is received and inspected, Carter’s will process your refund. This can take up to 10 business days to appear on your account after they get the package.

Return Shipping Fees

The current return shipping fee is $7.99, which is deducted from your refund. Some promotions or situations (like damaged or incorrect items) may waive this fee, so it’s always good to check your return instructions carefully.

Returning Carter’s Items Bought from Other Retailers

If you bought Carter’s clothing from a department store like Target, Walmart, or Kohl’s, you cannot return those items to a Carter’s store. You must follow the return policy of the retailer where you made the purchase. Each store has its own timeframes and rules, so check with them directly.

Exchanges: How They Work

Exchanges are handled similarly to returns. You can process an exchange in-store for a different size, color, or item. For online exchanges, it’s often faster to process a return for a refund and then place a new order for the desired item, as Carter’s does not always offer direct “exchange” shipping.

Gift Returns and Exchanges

Returning a gift is easy with a gift receipt. The refund will be issued as a merchandise credit or gift card. Without a gift receipt, the item can typically be exchanged for the current selling price.

Refund Methods and Timing

Understanding when and how you’ll get your money back helps set expectations.

Where Your Money Goes

  • Original Payment Method: Refunds for credit/debit card purchases go back to that same card. Processing times vary by bank but usually take 3-10 business days after Carter’s initiates the refund.
  • Store Credit/Gift Card: If you used a gift card or receive a merchandise credit, the refund is issued as a new gift card.
  • Cash: For in-store purchases made with cash, you will receive a cash refund.

Timeline Summary

  • In-Store: Refund is instant to your payment method or as cash.
  • By Mail: Allow 7-10 business days for Carter’s to receive and inspect your return, plus an additional 3-10 business days for the refund to post to your account. The whole process can take up to three weeks from the day you mail the package.

Tips for a Smooth Return Experience

A little preparation can make your return go perfectly.

  • Always keep your receipts, especially for gifts. Taping the receipt to the inside of a wardrobe or keeping a dedicated folder can help.
  • Inspect items quickly after receiving them. Don’t remove tags until you’re sure you’re keeping it.
  • If returning by mail, use a trackable shipping service and keep your drop-off receipt until the return is complete.
  • For store returns, consider calling ahead to confirm store hours and that they have the item you want for an exchange in stock.

Common Questions and Issues

Here are solutions to some typical problems people encounter.

What if I lost my receipt?

Without a receipt, Carter’s may offer an exchange for the item’s current price or issue a merchandise credit. If you used a credit card, the store can often look up the purchase with that card.

What if my return is past 90 days?

Returns after 90 days are generally not accepted under the standard policy. However, it’s worth contacting customer service, as they may make exceptions on a case-by-case basis, especially for unused items.

The item I received is damaged or incorrect. What do I do?

Contact Carter’s customer service immediately. They will usually provide a prepaid return label at no cost to you and expedite a replacement or refund. Do not use the standard return portal for damaged/incorrect items.

Can I return sale items?

Yes, sale items can be returned as long as they meet the standard condition requirements and are within the 90-day window. The refund will be for the price you paid.

Frequently Asked Questions (FAQ)

How long is the Carters return policy?

Carter’s offers a 90-day return window from the date of purchase for most items.

Does Carter’s accept returns without tags?

No, all original tags must be attached for an item to be eligible for return.

What is Carter’s exchange policy?

Exchanges follow the same 90-day rule as returns. You can exchange items in-store or may need to process a return and new order online.

Can I return Carter’s items to OshKosh?

Yes, since they are sister brands, you can return Carter’s items to any Carter’s or OshKosh B’gosh retail store.

Is there a Carter’s return shipping fee?

Yes, returns by mail typically have a $7.99 shipping and processing fee deducted from your refund amount.

What is the policy for Carter’s online returns?

Online returns must be initiated through your account on their website within 90 days. You will use a prepaid label and are subject to the return shipping fee unless the return is due to a company error.

Knowing the ins and outs of the Carters returns policy gives you confidence when shopping for your little ones. With a 90-day window and multiple return options, Carter’s makes it convenient to ensure you get exactly what you need. Always double-check your items and keep your receipt safe, and you’ll find the process to be straightforward. This way, you can focus on what matters most—enjoying those precious moments as your child grows.