If you’ve recently bought something from Burlington and need to bring it back, understanding the Burlington Coat return policy is your first step. This guide will walk you through everything you need to know to make your return smooth and easy, whether you shopped in-store or online.
We’ll cover the time limits, what items can be returned, and the condition they need to be in. You’ll also learn about returning gifts and what to do if you lost your receipt. Let’s get started.
Burlington Coat Return Policy
The main rule is simple. You have 30 days from your purchase date to return most items for a refund or exchange. Items must be in new, unused condition with all original tags and packaging attached. This policy applies to both in-store and online purchases.
Always bring your original receipt. It makes the process much faster. If you don’t have it, there are other options, which we’ll explain later.
Key Points of the Return Policy
- Return Window: 30 days for most items.
- Condition: Must be new, unused, with tags.
- Proof of Purchase: Original receipt is required for the fastest service.
- Refund Method: Typically goes back to your original payment method.
- Exclusions: Some items have different rules, like clearance or special buy merchandise.
What Items Cannot Be Returned?
Not everything can be returned. It’s important to check before you try. This list includes items for health and safety reasons, as well as final sale merchandise.
- Clearance items or “Special Buys” marked as final sale.
- Opened cosmetics or fragrances.
- Used or worn clothing without tags.
- Personalized items or custom orders.
- Mattresses, cribs, or other large baby furniture (due to safety regulations).
- Any item that is damaged due to customer misuse.
Returning Items With a Receipt
This is the simplest way to make a return. If you have your original receipt, the process is usually quick. Here’s what to expect.
- Gather the item, all its tags, and the original receipt.
- Visit any Burlington store. You don’t have to go to the same one where you bought it.
- Go to the customer service or returns desk.
- The associate will process your return. Your refund will be issued to the original form of payment.
Refunds to credit or debit cards can take a few days to appear on your statement. Cash purchases will be refunded in cash.
Returning Items Without a Receipt
Lost your receipt? Don’t worry, you may still have options. Burlington can often look up your purchase if you used a credit card, debit card, or a store gift card.
- Bring the item with all original tags to a store.
- If you paid with a card, have that same card with you. The system can search for the transaction.
- For returns without any proof of purchase, Burlington may offer an exchange or a merchandise credit at the item’s current selling price.
The price on the tag today might be lower than what you paid, so the credit could be for a lower amount. It’s always best to keep your receipt if possible.
Using a Gift Receipt for Returns
If you received a gift, the giver might have included a gift receipt. This is perfect for returns. A gift receipt allows you to exchange the item or get a store merchandise credit. It does not show the price paid, so you will not receive a cash refund.
Returning Online Purchases
Returning something you bought on Burlington’s website is also straightforward. You have two main choices: return by mail or return in-store.
Return by Mail:
- Log into your account on Burlington’s website and go to your order history.
- Select the item(s) you want to return and follow the prompts to print a return authorization slip and a prepaid shipping label.
- Pack the item securely with all tags in its original packaging, include the return slip, and attach the shipping label.
- Drop the package off at a USPS location. Once Burlington receives and inspects the item, your refund will be processed.
Return In-Store:
You can also bring your online order to any Burlington store. Bring the item with its tags, the packing slip, and the payment card used. This is often the fastest way to get your refund.
Understanding Refunds and Exchanges
Knowing how you’ll get your money back is important. The method depends on how you paid and where you make the return.
- Original Payment Card: Refunds are issued back to that card. Processing time is 3-10 business days after the return is completed.
- Cash: You will receive cash back for in-store returns.
- Check: For very old transactions or certain cases, a check may be issued.
- Store Merchandise Credit: Given for returns without a receipt or with a gift receipt. This credit does not expire.
- Exchanges: You can exchange an item for a different size or color in-store, subject to availability. The 30-day window still applies from the original purchase date.
Special Considerations for Holiday Returns
During the winter holidays, Burlington often extends its return policy. Purchases made in November and December might have a January return deadline. This is especially helpful for gifts.
Always check your receipt or the store’s current holiday policy announcement for the exact dates. This extension is a courtesy and can change, so don’t assume it’s in place every year.
Tips for a Smooth Return Experience
A little preparation makes everything easier. Follow these tips to avoid any hassles at the returns desk.
- Keep your receipt in a safe place until you’re sure you’re keeping the item.
- Don’t remove tags until you’re ready to wear or use the item.
- If you think you might return something, keep the original packaging.
- Return items as soon as you know you don’t want them. Don’t wait until day 29.
- For mail returns, get a drop-off receipt from the post office as proof you sent it.
What About Damaged or Defective Items?
If you buy something that is damaged or has a manufacturer’s defect, Burlington will take care of you. Even if it’s past the 30-day window, they will typically accept returns for faulty merchandise.
Bring the item and your receipt to a store. Explain the situation to the customer service associate. They should offer a refund, exchange, or store credit. For online purchases, contact customer service by phone or email to start the process.
Frequently Asked Questions (FAQ)
How long is Burlington’s return policy?
For most items, you have 30 days from the purchase date to make a return. Holiday purchases sometimes have an extended deadline.
Can I return something to Burlington without the tags?
Items generally need to have all original tags attached to be accepted for return. Without tags, the store may refuse the return as the item cannot be resold as new.
Does Burlington offer refunds in cash?
Yes, if you originally paid with cash, your refund will be given in cash. If you paid with a card, the refund goes back to the card.
Can I return an online order to a Burlington store?
Yes, you can. Bring the item, the packing slip, and the payment card you used to any Burlington location for a faster refund.
What is Burlington’s return policy on coats?
Coats follow the standard 30-day return policy. They must be returned in new condition with all tags attached. This includes winter coats, rain jackets, and lightweight jackets.
Are clearance items final sale at Burlington?
Often, yes. Clearance merchandise and “Special Buys” are frequently marked as final sale and cannot be returned. Always check the receipt or price tag for a “final sale” notice before buying these items.
How do I return a gift I got from Burlington?
Use the gift receipt for an exchange or store credit. Without a gift receipt, you may be offered a merchandise credit at the item’s current, lowest selling price.
How long do Burlington refunds take to process?
In-store refunds to a card take 3-10 business days to post to your account. For mail-in returns, allow time for shipping plus the 3-10 day processing period after the warehouse receives the package.
Contacting Burlington Customer Service
If you have a unique situation or a question about a specific return, it’s best to contact Burlington directly. You can call their customer service line or visit the “Contact Us” page on their official website. For the quickest resolution on a recent purchase, visiting your local store with the item and receipt is usually most effective.
Remember, policies can be updated. While this guide provides a comprehensive overview based on the standard Burlington Coat return policy, it’s always a good idea to double-check the policy on your receipt or Burlington’s website for the most current information before making a return. A clear understanding of the rules helps ensure you have a positive experience and get the outcome you want.