Casper Return Policy

If you’re thinking about buying a Casper mattress, you probably want to know about the Casper return policy. It’s a fair and important part of the buying process, and understanding it gives you peace of mind. This guide will walk you through everything you need to know, from the trial period to the actual return steps. We’ll make it simple so you can shop with confidence.

Casper’s return policy is centered around their risk-free trial. When you buy a mattress directly from Casper, you get a generous window to test it in your own home. If you decide it’s not the right fit for you, you can return it for a full refund. The process is designed to be hassle-free, but there are some key details and steps you should be aware of.

How Long is the Casper Trial Period?

Casper offers a 100-night trial period on most of their mattresses. This starts from the day your mattress is delivered. It’s important to note that you should give your body a few weeks to adjust to the new mattress. Most people need at least 30 nights to get use to the feel of a new bed.

The trial is 100 nights for mattresses bought on casper.com.
The clock starts on the day of delivery, not the purchase date.
You must try the mattress for at least 30 nights before initiating a return.
Some authorized retailers may have different trial lengths, so always check where you buy.

What Products Are Eligible for Return?

Not every Casper product follows the exact same policy. Here’s a quick breakdown:

Mattresses: All Casper mattresses (Original, Wave, Snow, etc.) are eligible for the 100-night trial and return.
Pillows, Sheets, and Bed Frames: These items typically have a 100-night trial as well.
Adjustable Bases: These may have a different return policy, often a shorter window like 30 or 100 nights. Always double-check the product page.
Final Sale Items: Some clearance or specially marked items may be final sale and not eligible for return.

Step-by-Step Guide to Returning Your Casper Mattress

If you’ve passed the 30-night minimum and still want to return your mattress, follow these steps. It’s a straightforward process handled by their customer service team.

Step 1: Contact Casper Customer Service

You cannot start a return online through your account. You need to get in touch with their team directly.

Call them or use the live chat feature on their website.
Have your order number ready. This makes the process much faster.
Be prepared to answer a few questions about your experience. They use this feedback to improve their products.

Step 2: Schedule the Mattress Pickup

Once your return is approved, Casper will arrange for a third-party service to pickup the mattress from your home.

They will coordinate a pickup date and time with you.
You do not need to be home for the pickup, but you will need to provide access.
The team will handle all the heavy lifting; you don’t need to move the mattress yourself.

Step 3: Prepare the Mattress for Pickup

There’s very little you need to do to get the mattress ready.

Simply strip off all your bedding (sheets, mattress protectors, etc.).
The pickup team will bring it out of your room. You don’t need to re-pack it in the original box.
Just have it clear and accessible in the room where you’ve been using it.

Step 4: Receive Your Refund

After the mattress is successfully collected, your refund will be processed.

Refunds are issued to your original payment method.
It can take 3-10 business days for the refund to appear on your statement, depending on your bank.
You will recieve a confirmation email once the refund is initiated.

Important Details and Common Questions

Let’s clear up some specific points that often cause confusion.

Do You Need the Original Box and Packaging?

No, you do not. This is a huge relief for most people. Casper does not require you to squeeze the mattress back into its original box. The pickup team will handle the mattress as is. Just make sure it’s clean and free of all bedding.

Are There Any Return Fees or Charges?

In most cases, no. Casper covers the cost of the pickup and provides a full refund. However, there can be exceptions:

If you are returning from a remote location, there might be a pickup fee. Customer service will inform you of this upfront.
Returns in Hawaii and Alaska may have specific logistics and potential fees.
Always confirm with the agent if there are any charges before finalizing your return.

What Happens to Returned Mattresses?

Casper donates, recycles, or repurposes the vast majority of returned mattresses. They partner with local charities and recycling centers to keep them out of landfills whenever possible. You can feel good that your return is being handled responsibly.

Can You Return a Casper Mattress Bought from a Retailer?

This is crucial. If you bought your Casper mattress from a store like Target, Amazon, or Costco, you must follow that retailer’s return policy, not Casper’s direct policy. The 100-night trial usually only applies to purchases made directly through Casper’s website or their own physical stores.

Tips for a Smooth Casper Return Experience

A little preparation can make the process even easier.

Keep Your Order Confirmation: Save the email with your order number in a easy-to-find folder.
Try the Mattress Thoroughly: Use it for the full 30-night minimum without a mattress protector if possible, to get a true feel for it.
Communicate Clearly: When you call, be clear about your reason for the return. It helps them assist you better.
Note the Pickup Details: Write down the scheduled pickup date and any instructions given to you.

What About Exchanges?

If you think a different Casper model might work better for you, you can often handle this as an exchange. Contact customer service and let them know you’d like to switch to another mattress. They will guide you through the process, which may involve returning the first mattress and placing a new order for the second. Sometimes they can coordinate it as a single transaction.

The Casper Warranty vs. The Return Policy

Don’t mix up the trial period with the warranty. They are two seperate things.

Return Policy (Trial Period): A short-term, no-questions-asked policy for if you don’t like the mattress. Lasts 100 nights.
Warranty: A long-term guarantee against manufacturing defects, like sagging beyond a certain depth. Casper offers a 10-year limited warranty.
If your mattress has a defect after the trial ends, you would file a warranty claim, not a return.

FAQs About the Casper Return Policy

What is Casper’s return window?

Casper gives you a 100-night trial period to test your mattress. You must try it for at least 30 nights before starting a return.

Is the Casper return really free?

Yes, in most cases. Casper covers the pickup and processing fee. They will inform you of any potential fees for remote locations before you confirm the return.

How do I start a Casper mattress return?

You must contact Casper customer service by phone or live chat. Have your order number ready to speed things up.

Can I return a Casper pillow?

Yes, Casper pillows also have a 100-night trial. The return process is similar to the mattress process.

Do I need the box to return my Casper?

No, you do not need the original box or packaging. The pickup team will collect the mattress as is from your home.

How long does a Casper refund take?

After the mattress is picked up, it usually takes 3 to 10 business days for the refund to post to your original payment method.

What if I bought my Casper from a store?

If you purchased from a retailer like Target or Amazon, you must follow that store’s return policy, not Casper’s direct policy.

Final Thoughts on Casper’s Policy

Casper’s return policy is one of the most customer-friendly in the mattress industry. The 100-night risk-free trial gives you a genuine chance to sleep on the mattress and decide if it’s right for you. The process is simple, mostly free, and designed to be low-hassle. By knowing the steps—contacting customer service, scheduling a pickup, and preparing the mattress—you can navigate a return smoothly if you need to. Remember to always check the specific policy for the retailer you buy from, as third-party sellers have there own rules. With this knowledge, you can make your purchase with confidence, knowing you have a clear way out if the mattress isn’t your perfect match.