If you’ve recently bought glasses or contacts from Clarkson Eyecare, understanding the Clarkson Eyecare return policy is key to a smooth experience. This guide will walk you through everything you need to know about returns, exchanges, and warranties.
We’ll cover the timeframes you have to make a return, what items are eligible, and how to start the process. You’ll also learn about prescription guarantees and how to handle online versus in-store purchases. Our goal is to give you clear, step-by-step information so you can shop with confidence.
Clarkson Eyecare Return Policy
The Clarkson Eyecare return policy is designed to ensure you are satisfied with your vision correction. In general, they offer a 30-day guarantee on glasses and contact lenses from the date of purchase or receipt. This applies to both in-store and online orders.
To be eligible for a return or exchange, items typically must be in new, unworn condition with all original packaging and tags. Prescription eyewear returns can be more specific due to the custom nature of the product. It’s always best to contact your local Clarkson Eyecare store directly for the most accurate guidance based on your situation.
Key Points of the Return Policy
- 30-Day Guarantee: Most products can be returned or exchanged within 30 days.
- Condition: Items must be in new, unworn, and resalable condition.
- Original Packaging: All boxes, cases, and documentation should be included.
- Proof of Purchase: You will need your original sales receipt or order confirmation.
- Prescription Items: Subject to specific guidelines; adjustments are often the first solution.
What Items Are Eligible for Return?
Not all items follow the same rules. Here’s a basic breakdown:
- Non-Prescription Sunglasses: These are usually the simplest to return if conditions are met.
- Contact Lenses (Unopened Boxes): Sealed, unopened boxes of contacts can often be returned for exchange or refund.
- Accessories: Cases, cleaning cloths, and solution (unopened) may be returnable.
- Prescription Glasses & Lenses: This is where the policy gets more detailed, focusing on fit and prescription accuracy.
What Items Are NOT Eligible for Return?
For health and safety reasons, some items cannot be returned.
- Opened Contact Lenses: Once a box or blister pack is opened, it cannot be returned.
- Custom-Ordered or Special Order Frames: Frames ordered in a specific color or size that are not regular stock may be non-returnable.
- Clearly Worn or Damaged Items: Any item showing signs of wear, scratches, or damage initiated by the customer.
- Final Sale Items: These are typically marked as such at the time of purchase.
The Prescription Glasses Guarantee
Clarkson Eyecare stands behind the accuracy of there prescriptions. If your new glasses don’t feel right, the first step isn’t always a return. They offer a prescription guarantee.
This means if you’re not seeing clearly or experiencing discomfort due to the prescription, they will re-examine your eyes and remake the lenses at no extra cost within a specified period (often 60 days). Always schedule a follow-up appointment if you have issues—it’s usually the fastest way to a solution.
Common Reasons for Prescription Issues
- An error in the prescription lab order.
- Your prescription changed slightly since your exam.
- The frames don’t fit correctly, affecting the optical center of the lenses.
- You need time to adjust to a significant new prescription, like for progressive lenses.
How to Return an Item to Clarkson Eyecare
Follow these steps for the best chance of a succesful return.
For In-Store Purchases
- Gather the item, all original packaging, and your receipt.
- Visit the Clarkson Eyecare location where you made the purchase. This is the most straightforward method.
- Speak with an associate. Explain the reason for the return and present the items.
- If approved, your refund will typically be issued to your original payment method. Store credit is another possible option.
For Online Purchases
- Contact Clarkson Eyecare Customer Service first. You can usually find the contact number or email on your order confirmation or their website.
- Request a Return Authorization (RA) number. This is crucial for processing your return.
- Package the item securely with all original parts and include a copy of your receipt and the RA number.
- Ship the package to the address provided by customer service. Consider using a trackable shipping service.
- Once received and inspected, your refund will be processed. This can take several business days to appear on your account.
Return Policy for Contact Lenses
The policy for contacts is strict due to health regulations. Unopened, sealed boxes in their original packaging can usually be returned within the 30-day window. However, once you break the seal on a box, you cannot return it—even if you haven’t used all the lenses. This is a universal standard in the industry for hygiene reasons.
If you are having problems with a specific contact lens brand, talk to your eye doctor. They may recommend a different brand or type and can often facilitate an exchange for unopened boxes.
Exchanges vs. Refunds
Clarkson Eyecare typically offers both options within the return window.
- Exchange: You can exchange for a different frame, lens type, or sometimes a product of equal value. This is common for prescription glasses that need a fit adjustment.
- Refund: If you simply want to return an eligible item, a refund to your original payment method is standard. Note that processing times for refunds to credit cards can vary.
What About Warranties?
Beyond the return period, Clarkson Eyecare often provides warranties. These are separate from the return policy.
- Frame Warranty: Many frames come with a one-year manufacturer’s warranty against defects in materials or workmanship. This covers issues like broken hinges or temples under normal use.
- Lens Warranty: Scratch-resistant coatings or other lens treatments may have a warranty. Ask your optician for details at the time of purchase and get any warranty information in writing.
Tips for a Smooth Return Experience
- Keep your receipt safe. Take a picture of it with your phone as a backup.
- Don’t remove tags or stickers until you are sure you are keeping the glasses.
- If buying online, read the return policy on the website carefully before checking out.
- For prescription issues, act quickly. Don’t wait until the very end of your adjustment period to speak up.
- Be polite and clear when explaining your reason for the return. The staff wants to help you find a solution.
Common Questions and Clarifications
What if I lost my receipt?
Without a receipt, the process is more difficult. Clarkson Eyecare may be able to look up your purchase if you used a credit card or have an account with them. They might offer store credit for the current selling price instead of a refund.
Can I return sale items?
Sale items are often eligible for return, but some may be marked “Final Sale.” Always double-check at the point of purchase. The return window for sale items might also be shorter, so ask for clarification.
What about returns for defective items?
Defective items are handled differently and are not subject to the same time constraints. If your frame breaks due to a manufacturing flaw or your lenses have a defect, contact the store immediately. The warranty would likely apply here.
How long do refunds take?
For in-store returns, refunds to a credit card can take 3-10 business days to post. For mailed returns, allow time for shipping, processing, and then the bank processing time. It’s not unusual for the entire process to take two to three weeks.
Adjusting to New Glasses
Sometimes, the problem isn’t the prescription but simply an adjustment period. Your brain needs time to adapt to new lenses, especially with bifocals, progressives, or a big prescription change. Here are signs it might be an adjustment:
- Mild dizziness or depth perception issues that fade after a few days.
- A feeling of “fishbowl” distortion at the edges of the lens.
- Needing to turn your head, not just your eyes, to see clearly through progressives.
If these symptoms persist beyond a week or get worse, don’t hesitate to contact your eye doctor. They can check if the glasses were made correctly.
Online Order Considerations
Buying glasses online from Clarkson Eyecare is convenient, but returns are slightly more involved. You are responsible for return shipping costs unless the error was on their part (like sending the wrong item). Make sure you understand who pays for shipping before you send anything back. Also, the 30-day clock usually starts from the day you receive the shipment.
Final Thoughts on the Policy
The Clarkson Eyecare return policy is there to protect you as a customer. The key is to act promptly, keep your items in new condition if your unsure, and communicate with the store. Most issues, especially with prescription eyewear, can be resolved through a simple adjustment or remake. Knowing the policy details empowers you to make informed purchases and seek help when needed.
Remember, your local Clarkson Eyecare team is your best resource. They can provide specific guidance tailored to your purchase and help ensure you leave happy with your vision.
Frequently Asked Questions (FAQ)
What is Clarkson Eyecare’s return policy on glasses?
They generally offer a 30-day return window for glasses, provided they are in new, unworn condition with all packaging and a receipt. Prescription glasses may be subject to a remaking process if the prescription is inaccurate.
Can I return contact lenses to Clarkson Eyecare?
Yes, but only unopened and sealed boxes within the return period. For hygiene reasons, any opened contact lens boxes cannot be returned or exchanged.
How strict is the Clarkson Eyecare return policy?
The policy is fairly standard for the industry. They are strict on the condition of returned items and timeframes, but they also offer prescription guarantees to ensure accuracy, showing a commitment to customer satisfaction beyond just the return.