Clarks Return Policy

If you’ve just bought a pair of shoes from Clarks and they’re not quite right, understanding the Clarks return policy is your first step to a solution. This guide will walk you through everything you need to know, from time limits to condition requirements, making your return or exchange as smooth as possible.

We know returns can be a hassle. That’s why we’ve broken down the official policy into simple, clear steps. You’ll learn how to prepare your items, what your options are, and how to avoid common mistakes that could delay your refund.

The core Clarks return policy is designed to be straightforward. In most cases, you have 90 days from the date of purchase to return items for a refund or exchange, provided they are in their original, unworn condition. This applies to purchases made both online and in Clarks retail stores.

It’s important to act within that 90-day window. After that period, returns are typically not accepted unless there is a manufacturing fault. Always keep your original receipt or proof of purchase, as you will need it to process any return.

Key Conditions for a Successful Return

To ensure your return is accepted without any issues, your items must meet a few basic conditions. These are standard for most footwear retailers but are worth repeating.

Unworn Condition: Shoes must not show any signs of wear. This means no scuffs on the soles, no dirt or marks on the uppers, and no creasing from walking.
Original Packaging: Items should be returned with the original shoebox, which should be in good condition. The box is considered part of the product.
All Tags Attached: Any labels, tags, or security devices that were on the shoes when you received them must still be attached.
Complete Purchase: All parts of the purchase, like dust bags or extra laces, must be included in the return.

How Long Do You Have to Return Clarks Shoes?

The standard return window is 90 days. This is quite generous compared to many other retailers. The clock starts ticking from the day you receive your order or the date on your in-store receipt.

For items bought during holiday seasons, Clarks may extend the return period. Always check your receipt or the website during peak times like Christmas for any special announcements regarding return deadlines.

What Items Are Final Sale?

Not everything can be returned. Some items are marked as final sale, and these are exempt from the standard return policy. It’s crucial to check the product description before you buy.

Items clearly marked as “Final Sale” or “Non-Returnable.”
Personalized or monogrammed products.
Socks, hosiery, and shoe care products for hygiene reasons.
Gift cards are also non-returnable.

Step-by-Step: How to Return Clarks Items

Follow these steps carefully to ensure your return is processed quickly and correctly. The process differs slightly depending on where you made your purchase.

Returns for Online Purchases

If you bought your shoes from the Clarks website or app, you have two main options for sending them back.

Initiate Your Return Online: Log into your Clarks account and go to ‘My Orders’. Select the item(s) you wish to return and follow the prompts to generate a prepaid return label. If you checked out as a guest, you’ll need your order number and email address to start the process on their website.
Pack Your Items Securely: Place the shoes, with all tags and accessories, back into the original shoebox. Then, place that box inside a larger shipping box or the original delivery packaging. Attach the return label clearly on the outside.
Drop Off Your Package: You can drop the package off at the designated carrier location (like a UPS or Royal Mail drop point, depending on your region). Keep your drop-off receipt until you receive confirmation that your refund has been issued.

Returns for In-Store Purchases

Returning items to a physical Clarks store is often the fastest method.

Bring Everything to the Store: Take the shoes, original shoebox, and your proof of purchase (receipt or email confirmation) to any Clarks retail store.
Speak with an Associate: A staff member will inspect the items to ensure they meet the return conditions. If everything is in order, they can process your refund or exchange right there at the till.

Note that you can usually return online purchases to a store as well, which can speed up your refund. However, it’s a good idea to call your local store first to confirm they accept online returns, as polices can sometimes vary by location.

Understanding Refunds and Exchanges

Knowing what to expect after you’ve made your return helps manage your expectations.

Refund Process and Timing

Once Clarks receives your return, it can take 7-14 business days for the refund to be processed. The refund will be issued back to the original payment method used for the purchase.

Credit/Debit Card: Refunds appear on your statement within 3-5 business days after Clarks processes it, depending on your bank.
PayPal: Refunds are usually credited back to your PayPal balance relatively quickly.
Gift Cards: Refunds to a Clarks gift card are typically processed faster.

You will recieve an email notification once the refund has been initiated. If it’s been more than 14 business days, it’s a good idea to contact Clarks customer service with your return tracking number.

How to Request an Exchange

If you need a different size or color, an exchange is often the simplest route. For online purchases, the easiest method is to process a return for the original item and place a new order for the correct item. This ensures you get the new pair as fast as possible.

For in-store exchanges, simply bring the item to a Clarks shop. If they have your desired size or style in stock, they can swap it for you immediately. If not, they can help you order it.

What About Faulty or Damaged Items?

The Clarks return policy extends beyond simple change-of-mind returns. If your shoes have a manufacturing defect, you are entitled to a repair, replacement, or refund, even after the 90-day period.

What Counts as a Fault: This includes things like split seams, detached soles, broken buckles, or significant material flaws that are not the result of normal wear and tear.
What Isn’t Covered: General wear and tear, damage caused by accidents or improper care, or minor cosmetic variations in natural materials like leather are not considered faults.
What to Do: Contact Clarks customer service immediately. You will likely need to provide photos of the fault and may be asked to send the shoes back for inspection. Your statutory rights are not affected by the store’s policy.

Returning Gifts to Clarks

Returning a gift can feel tricky, but Clarks has a process for it. You will need a gift receipt. With a gift receipt, you can return the item within the standard 90 days for an exchange or a gift card.

Without a gift receipt, returns are much more difficult. The store may offer an exchange or gift card based on the current selling price of the item, but this is at their discretion. It’s always best for the gift-giver to include that receipt.

International Return Policy Considerations

If you ordered from a Clarks website in a different country than your own, the return process may involve additional steps. You are generally responsible for any international return shipping costs and any applicable customs duties. Always check the specific “Help” or “Returns” section of the country’s website you ordered from for precise instructions.

Tips for a Hassle-Free Return Experience

Try Shoes Indoors: When trying on new shoes for fit, do so on a clean, carpeted surface to avoid marking the soles.
Keep Everything: Don’t throw away the shoebox, tags, or receipt until you are certain you are keeping the shoes.
Act Quickly: Don’t let the 90 days lapse. If you’re unsure about the fit, start the return process sooner rather than later.
Double-Check the Address: When using a prepaid label, ensure you’re sending the package to the correct returns center address listed on the label.

Frequently Asked Questions (FAQ)

Can I return worn Clarks shoes?

No, for a standard change-of-mind return, shoes must be in unworn condition. The only exception is if the shoes have a manufacturing fault, in which case you should contact customer service.

Does Clarks have a return policy for shoes bought on sale?

Yes, sale items are usually covered by the same 90-day return policy as full-price items, provided they are not marked as “Final Sale.” Always check the product page for any specific exclusions.

How do I contact Clarks about a return?

You can contact Clarks customer service through the “Contact Us” page on their official website. They offer phone, email, and sometimes live chat options. Have your order number and details ready to help them assist you faster.

What is Clarks exchange policy?

Clarks exchange policy follows the same guidelines as their return policy. You can exchange an item within 90 days with proof of purchase, as long as the item is in new condition. The fastest method is often to return and repurchase.

Can I return Clarks shoes without the box?

The original shoebox is considered part of the product. Returns without the original box may be rejected or a restocking fee could be applied, as this is often stated in the terms and conditions. It’s strongly recommended to include it.

Are there any return fees?

Clarks typically offers free returns for online orders with their prepaid label. However, for international returns or if you lose your prepaid label, you may be responsible for shipping costs. Returns to stores are always free.

Final Thoughts on Navigating Returns

The Clarks return policy is consumer-friendly with its 90-day window. The key to a smooth experience is keeping the shoes in pristine condition and holding onto all original packaging and your receipt. By following the steps outlined above, you can handle your return or exchange with confidence.

If you ever in doubt, the most reliable source of information is the official Clarks website or a quick call to their customer service team. They can provide guidance specific to your situation and region, ensuring you get the best possible outcome for your purchase.