There’s a special kind of excitement that comes with ordering from a luxury retailer like Mytheresa. You’ve carefully selected your pieces, and waiting for that pristine box to arrive feels like an event. But what happens when the fit isn’t quite right, or the color looks different in person? Knowing the ins and outs of the Mytheresa return policy is the key to shopping with complete confidence and peace of mind.
Whether you’re a seasoned Mytheresa shopper or considering your first purchase, having a clear understanding of their return guidelines ensures that your experience remains positive, even if an item needs to be sent back. A fair and flexible returns process is a hallmark of excellent customer service, and being prepared means you can focus on the joy of finding that perfect item.
What You Need to Know About the Mytheresa Return Policy
The foundation of the Mytheresa return policy is designed to be straightforward. You have a generous 30-day window from the date your order is delivered to initiate a return. This applies to the vast majority of full-price items across their extensive collection of women’s, men’s, and kids’ fashion. It’s a comfortable amount of time to try things on, style them with different pieces in your wardrobe, and make a final decision without feeling rushed.
One of the most appreciated aspects is that returns are free of charge for customers within the European Union. For shoppers in other countries, like the United States, a return shipping fee is deducted from your refund. This is a common practice for international e-commerce, but it’s always good to be aware of it beforehand so there are no surprises. The process itself is streamlined through your personal “My Account” area on their website, making it simple to manage your returns digitally.
Items That Are Exceptions to the Rule
While the policy is largely inclusive, there are a few important exceptions to be aware of. For the sake of hygiene and safety, certain items are considered final sale and cannot be returned. This typically includes swimwear, intimate apparel like bodysuits, and fine jewelry. It’s crucial to double-check the product description before purchasing these categories, as they are often marked as non-returnable.
Another key area is made-to-order items and products that have been personalized or altered. Since these are created specifically for you, they cannot be resold and are therefore exempt from the standard return policy. Always review your cart carefully before checkout to ensure you’re comfortable with the return eligibility of every item.
A Step-by-Step Guide to Returning Your Order
Returning an item to Mytheresa is a structured process. Following these steps will help ensure your return is processed smoothly and your refund is issued promptly.
First, log in to your account on the Mytheresa website and navigate to your order history. Select the item(s) you wish to return and follow the prompts to generate a return label and a returns form. It is extremely important to fill out this form completely and enclose it with your items. This form tells their warehouse exactly who you are and what refund to process.
Next, repackage the items in their original condition, including all tags, dust bags, and original packaging. Securely attach the provided shipping label to the outside of the box. Once you’ve dropped off the package with the designated carrier, you can usually track the return’s journey back to the Mytheresa warehouse. The refund is typically processed within 14 days of them receiving the returned goods.
Understanding Your Refund and Its Timeline
Once Mytheresa receives and inspects your return, they will begin processing your refund. The method of refund depends on how you originally paid. Payments made via credit or debit card will be refunded directly back to that same card. For PayPal transactions, the refund will go back to your PayPal account. It’s important to remember that depending on your bank or financial institution, it can take a few additional business days for the refund to actually post to your account after Mytheresa has issued it.
As mentioned, for customers outside the EU, the cost of return shipping will be deducted from your refund total. This amount is usually clearly stated during the return initiation process, so you’ll know exactly what to expect. Keeping track of your return via the provided tracking number can give you a good idea of when the 14-day inspection and processing period will begin.
Tips for a Seamless Mytheresa Return Experience
A little preparation can make the return process even easier. When you first receive your order, try on the items while keeping all the tags attached and on the original packaging. This helps ensure everything remains in pristine, resalable condition. Always use the official Mytheresa return label and process rather than arranging your own shipping, as this guarantees the package is routed correctly and you remain eligible for a refund.
Keep a record of your return until the entire process is complete. This can be as simple as taking a photo of the packed box with the shipping label attached or keeping the drop-off receipt from the courier. This provides proof should any questions arise about the return’s whereabouts.
What About Damaged or Faulty Items?
If you are unlucky enough to receive an item that is damaged or faulty, the process is different from a standard return. In this case, you should contact Mytheresa’s customer service team immediately via email or phone. Do not initiate a standard return through your account. Their team will guide you through the specific process for faulty goods, which often involves providing photographs of the damage so they can arrange for a replacement or a full refund without deducting any shipping fees.
Shopping for luxury fashion should be a pleasure from start to finish. By familiarizing yourself with the Mytheresa return policy, you empower yourself to make purchases with assurance. Knowing the 30-day window, the simple online process, and the conditions for a smooth refund allows you to shop their beautiful collections freely, focusing on finding pieces you truly love.