If you’ve ever bought something from Crate and Barrel, you might need to know the Crate and Barrel return policy. Understanding their rules can make sending something back much easier and help you shop with confidence.
This guide breaks down everything you need to know. We’ll cover return timeframes, what items are final sale, and how to process your return both in stores and online. You’ll find clear steps and tips to navigate the process smoothly.
Crate and Barrel Return Policy
The core Crate and Barrel return policy gives you 90 days to return most items. Your purchase must be in new, unused, and resalable condition, with all original packaging and tags. You’ll need your proof of purchase, like a receipt, packing slip, or order number.
This policy applies to purchases made from Crate and Barrel, CB2, and their outlet stores. However, there are important exceptions and special rules for certain products. Always double-check your item’s specifics before assuming it can be returned.
What You Can Return
Most items from Crate and Barrel fall under the standard 90-day window. Here are some common categories that are generally returnable:
- Furniture
- Home decor and accessories
- Tabletop items like dishes and glassware
- Kitchen electrics and tools
- Bedding and bath linens
- Outdoor furniture and accessories
What You Cannot Return (Final Sale Items)
Some products are marked as final sale and cannot be returned or exchanged. This is a critical part of the policy to note. Final sale items typically include:
- Personalized, monogrammed, or custom-made items
- Gift cards
- Clearance merchandise from Crate and Barrel Outlet stores
- Used or damaged items
- Items without a valid proof of purchase
- Products that have been assembled, installed, or used
- Certain food and beverage products
Special Return Rules for Specific Items
Some categories have thier own extended or specific guidelines. It’s important to review these before you buy.
Furniture and Rugs
Large furniture and rugs also have a 90-day return window. They must be in pristine, unused condition. For large items, Crate and Barrel may arrange a pickup from your home for a fee. This fee is often deducted from your refund. Original packaging for furniture is usually required, which can be a challenge if you’ve already broken down the boxes.
Mattresses and Bedding
Mattresses have a much shorter trial period. You have only 30 days to initiate a return. The mattress must be clean and free of stains or odors. Bedding, like sheets and comforters, follows the standard 90-day policy but must have all tags attached and be unwased.
Electronics and Appliances
Major appliances and electronics have a 30-day return policy. They must be in like-new condition with all manuals, parts, and packaging. Some items may be subject to a restocking fee, so check your receipt or the product page for details.
The Return Window: 90 Days Explained
The 90-day clock starts on the day your item is delivered, not the day you ordered it. For in-store purchases, the clock starts on the purchase date. Keep your delivery confirmation email or receipt safe to track your timeline.
If you recieved an item as a gift, the return window still applies based on the original purchase date. Having the gift receipt is essential for processing.
How to Return an Item to Crate and Barrel
You have two main options for returns: by mail or in a store. The best method depends on the item size and where you bought it.
Returning an Item by Mail (Online Purchases)
This is the standard process for items bought on their website. Follow these steps:
- Log into your Crate and Barrel account online. Go to “Order History.”
- Find the order containing the item you want to return. Select “Return Item.”
- Follow the prompts to generate a prepaid return shipping label and instructions. You will need a printer for the label.
- Pack the item securely in its original packaging with all parts and manuals. Attach the return label clearly to the outside of the box.
- Drop off the package at the designated carrier (usually UPS or FedEx). Keep your drop-off receipt until you get your refund confirmation.
Returning an Item In-Store
You can return both online and in-store purchases to any Crate and Barrel, CB2, or Outlet retail location. This is often the fastest way to get a refund. Here’s what to do:
- Bring the item in its original packaging, with all accessories and tags.
- Bring your proof of purchase: the original receipt, packing slip, or order confirmation email.
- A store associate will inspect the item and process your return. Refunds to a credit card are usually fastest, often within a few hours to a couple business days.
Note that items bought at an Outlet must be returned to an Outlet store. Regular retail stores may not accept them.
Returning a Large Furniture Item
You cannot ship large furniture back yourself. You must contact Crate and Barrel Customer Service to initiate a “White Glove Return.” The process is different:
- Call Customer Service within the return window. They will schedule a pickup from your home.
- A pickup fee, which can be significant, will be charged and deducted from your refund.
- You are responsible for having the item disassembled and ready for the crew to pick up.
- Once they recieve the item at the warehouse, your refund will be processed.
Refunds and Exchanges
Knowing how and when you’ll get your money back is key. Crate and Barrel aims to process refunds quickly, but timing varies.
How Refunds Are Issued
Your refund will be issued to the original form of payment. If you paid with a credit card, the refund goes back to that card. For gift returns with a gift receipt, you will typically recieve a merchandise credit or gift card.
Store credit or gift cards are issued immediately for in-store returns. For mail returns, a physical or digital gift card will be sent after processing.
Refund Processing Time
- In-store returns: Credit card refunds appear in 3-5 business days. It can sometimes take one or two billing cycles to see it on your statement.
- Mail returns: Allow 10-14 business days from the day they receive your package for the refund to be issued. You will usually get an email confirmation.
- Large item pickups: Processing begins after the item is received at their warehouse, which can add a week or more to the timeline.
Exchange Process
Crate and Barrel doesn’t have a direct exchange process online. The easiest way to do an exchange is:
- Return the original item (by mail or in-store) for a refund.
- Place a new order for the item you want. This ensures you get the correct color, size, or model and secures the current price.
- For in-store exchanges, an associate can often facilitate this as a simultaneous return and new purchase.
Tips for a Smooth Return Experience
A little preparation can prevent headaches. Here are practical tips based on common issues.
- Keep all packaging: For at least 90 days, keep the original box and all inserts. This is non-negotiable for many returns, especially electronics and fragile decor.
- Save your documents: File your receipt, packing slip, and order confirmation email in a specific folder. Take a photo of the receipt as a backup.
- Inspect items immediately: When your order arrives, open it right away. Check for damage, defects, or incorrect items. Report any problems within 48 hours for the best resolution.
- Understand restocking fees: While not common for most items, large furniture, appliances, and some electronics may have a restocking fee of 10-20%. Always ask before initiating the return.
- Be mindful of the calendar: Mark the 90-day (or 30-day for mattresses/appliances) deadline on your calendar. Don’t let the window close because you forgot.
Common Issues and How to Solve Them
Sometimes returns don’t go perfectly. Here’s how to handle frequent problems.
Lost Receipt or Order Number
If you can’t find your proof of purchase, don’t panic. If you used a credit card or have an account, the store may be able to look up the purchase. For online orders, check your email inbox for the confirmation. If all else fails, you may be offered a merchandise credit at the current selling price, which might be lower than what you paid.
Returning a Gift
You must have the gift receipt. Without it, Crate and Barrel generally cannot process the return. With a gift receipt, you can return the item to a store or by mail for a merchandise credit or gift card. The standard return window still applies based on the original purchase date.
Item Arrived Damaged or Defective
Contact Customer Service immediately—within 48 hours is best. They will likely arrange a replacement or a return with a prepaid label and no fees. Take photos of the damage and the packaging to send to them. Do not attempt to return a damaged item to a store without calling first, as the store may direct you to go through the online process.
Past the 90-Day Return Window
The policy is strict on the timeframe. If you’re past 90 days, your item is not eligible for return or exchange. Your only option may be to contact the manufacturer directly if there’s a warranty issue, but this is not guaranteed.
Frequently Asked Questions (FAQ)
What is Crate and Barrel’s return policy?
Most items can be returned within 90 days of delivery in new, unused condition with original packaging and proof of purchase. Some items like final sale, custom, or clearance goods cannot be returned.
Can I return Crate and Barrel furniture?
Yes, furniture can be returned within 90 days. It must be in new condition and in its original packaging. Large furniture requires a scheduled pickup, and a pickup fee usually applies.
Does Crate and Barrel have a return policy for online orders?
Yes, online orders follow the same 90-day policy. You start the return through your online account to get a prepaid return label. Refunds are issued to your original payment method once the item is recieved.
How long does a Crate and Barrel refund take?
In-store refunds to a credit card take 3-5 business days. Mail-in refunds take 10-14 business days after they receive the return. Large furniture refunds take longer due to the pickup and inspection process.
Can I return to Crate and Barrel without a receipt?
It’s difficult. With a valid ID, they might offer a merchandise credit at the item’s lowest recent selling price. The best way to ensure a full refund is to always keep your receipt or order confirmation.
What is Crate and Barrel’s exchange policy?
They don’t have a direct exchange system. The standard method is to return your original item for a refund and then place a new order for the different item you want. In stores, associates can often do both transactions at once.
Are Crate and Barrel outlet returns different?
Yes. Outlet purchases are often final sale, especially clearance items. If an outlet item is returnable, it usually must be returned to an outlet location, not a mainline store.
Does Crate and Barrel offer return shipping labels?
Yes, for eligible online returns, they provide a prepaid return shipping label through the online return portal. You are responsible for printing it and packing the box securely.
Knowing the Crate and Barrel return policy inside and out makes you a smarter shopper. It allows you to buy with assurance, knowing you have a clear path if something isn’t right. Always check the specific rules for your item, keep your packaging, and act within the time limits. With this knowledge, you can focus on finding the perfect pieces for your home.