If you’ve made a purchase from Dillard’s online store, understanding the Dillards online return policy is key to a smooth experience. This guide breaks down everything you need to know, from time limits to packaging tips, so you can shop with confidence.
Dillards Online Return Policy
The core Dillards online return policy is designed to be straightforward. Most items bought on their website or in their stores can be returned within 60 days of the original purchase date. For a return to be accepted, the item generally needs to be in its original, saleable condition with all tags attached and packaging included.
What Items Are Eligible for Return?
Most of your Dillard’s purchases are covered. This includes clothing, shoes, accessories, home goods, and cosmetics. The item must not show signs of wear, damage, or alteration. It’s a good idea to try on shoes on a clean surface and keep cosmetics sealed if you’re unsure about keeping them.
Key Requirements for All Returns
- Original Condition: Unworn, unwashed, and with all original tags.
- Packaging: Include the original box, dust bags, and any accessory items.
- Proof of Purchase: Your packing slip, receipt, or order number is required.
- Time Frame: Within 60 days for most items, with some important exceptions.
Items with Special Return Rules
Some products have different guidelines. It’s crucial to check these before you buy, as they are often final sale or have a shorter return window.
Final Sale and Non-Returnable Merchandise
- Items marked “Final Sale” at the time of purchase.
- Personalized or monogrammed items.
- Special order furniture and mattresses (covered by separate warranties).
- Opened cosmetics, fragrances, and earrings for pierced ears (for health reasons).
- Swimwear if the hygienic liner has been removed or tampered with.
Extended Holiday Return Policy
Dillard’s often offers an extended return period for purchases made during the winter holiday season. Typically, items bought between November and December can be returned until late January. Always verify the exact dates on their website during the season, as they can change slightly from year to year.
Step-by-Step: How to Return an Online Purchase
You have two main options: returning by mail or returning in-store. Here’s how each method works.
Option 1: Return by Mail (Using a Prepaid Label)
This is the most common method for online returns.
- Initiate the Return Online: Log into your Dillard’s account and go to your order history. Select the item(s) you wish to return.
- Print Your Label: The system will generate a prepaid return shipping label and a return authorization form for you to print.
- Pack the Item Securely: Place the item in its original packaging, include the return form, and seal the box securely.
- Attach the Label: Affix the prepaid label over the original shipping label on the box.
- Drop Off: Take the package to the specified carrier (USPS or UPS). Keep your drop-off receipt until the refund is processed.
Option 2: Return In-Store
This is often the fastest way to get your refund. You can return an online purchase to any Dillard’s store location.
- Bring Everything: Take the item, its original packaging, tags, and your packing slip or order confirmation email.
- Visit the Customer Service Desk: Go to the counter, and a representative will assist you.
- Choose Your Refund: The refund will typically be issued to your original payment method. If you don’t have the card, you may recieve store credit.
Understanding Refunds and Store Credit
Knowing how and when you’ll get your money back is important. The method you used to pay and how you return the item affects the process.
Refund Timelines and Methods
- Credit/Debit Card Refunds: Issued to the original card. Processing can take 7–14 business days after the return is received.
- Dillard’s Card Refunds: Credited back to your Dillard’s account.
- Store Credit: Issued as a merchandise credit card if you return without a receipt or after 60 days (at the store’s discretion). This credit is usually valid for multiple years.
- Cash Purchases: In-store returns with a receipt may be refunded in cash. Mail returns for cash purchases are typically refunded as a check or store credit.
Common Return Issues and How to Solve Them
Sometimes returns don’t go perfectly. Here are solutions to frequent problems.
Lost Receipt or Packing Slip
Don’t panic. If you made the purchase online with an account, you can access the order in your history. If you shopped as a guest, use the order number from your confirmation email. In-store, they can often look up the purchase with the card you used or your phone number if you’re a loyalty member.
Returning a Gift You Received
Gifts can be returned, but you’ll need the gift receipt. Without it, the return will be processed at the item’s current selling price as store credit. The refund will go onto a merchandise credit card for you to use.
Past the 60-Day Return Window
After 60 days, the decision is at the discretion of the store manager. You may be offered store credit for the current value of the item. It’s always worth asking politely, especially if the item is still in new condition.
Tips for a Hassle-Free Return Experience
A little preparation makes the process quick and easy.
- Keep the Box: Hold onto the original shipping box and packaging for at least the return window.
- Document Everything: Take a photo of the item with its tags attached before you pack it for return, just for your records.
- Act Quickly: Start the return process as soon as you know you don’t want an item to avoid nearing the deadline.
- Check for Exceptions: Always double-check the product page for any special return notes before buying final sale or beauty items.
Dillard’s Return Policy vs. Other Department Stores
How does Dillard’s compare? Their 60-day window is fairly standard. Nordstrom is known for a more lenient, case-by-case policy, while Macy’s also has a 60-day policy. Dillard’s structured approach provides clear rules, which can actually make it easier to know exactly where you stand.
Frequently Asked Questions (FAQ)
Does Dillards have free returns?
Yes, Dillard’s provides a prepaid return shipping label for online returns. This makes mail returns free for you. In-store returns are always free.
How long does a Dillards online return take to process?
Once the carrier delivers your return package to their facility, it takes about 7 to 14 business days for the refund to post to your original payment method. In-store returns credit much faster, often within a few days.
Can I return online purchases to any Dillards store?
Absolutely. You can return items bought on Dillards.com to any physical Dillard’s store location. This is usually the fastest way to complete your return.
What is Dillards return policy without a receipt?
Without a receipt, Dillard’s may offer store credit for the item’s current selling price. If you used a credit card or are a loyalty member, they can often look up the purchase to facilitate a proper refund.
Can you return cosmetics to Dillards?
You can return unopened, sealed cosmetics with the original packaging. For health and safety reasons, opened cosmetics, especially foundations, mascaras, or lip products, are generally not returnable unless they are defective.
What about returning sale items?
Sale items are treated the same as regular-priced items under the Dillards online return policy, as long as they are not marked “Final Sale.” They must be returned within 60 days in new condition.
Making Exchanges
Dillard’s does not offer direct exchanges through the mail. The simplest way to make an exchange is to process a return for the unwanted item and then place a new order for the correct size or color. For in-store exchanges, you can return the item and immediately purchase the new one at the customer service desk.
International Returns
If you are located outside the United States and need to return an item, you should contact Dillard’s Customer Service directly. International returns are not prepaid, meaning you are responsible for the cost of return shipping and any applicable customs duties. The process and timelines can vary significantly.
Knowing the details of the Dillards online return policy removes the worry from online shopping. By following the simple steps—keeping items in new condition, acting within 60 days, and using your prepaid label or local store—you can ensure a positive experience every time. Always check your specific item for any special instructions, and when in doubt, the friendly staff at your nearest Dillard’s customer service desk is there to help.