Understanding the DSW com return policy is key to a stress-free shopping experience. Whether you bought the wrong size or just changed your mind, knowing the rules makes returns simple. This guide breaks down everything you need to know, from time limits to packaging tips.
We’ll cover the standard policy, exceptions for different items, and the step-by-step process for both online and in-store returns. You’ll also find answers to common questions to clear up any confusion. Let’s get started.
DSW Com Return Policy
The core DSW return policy is designed to be customer-friendly. In most cases, you can return items within 60 days of purchase for a full refund to your original payment method. The items must be in new, unworn condition with all original tags and packaging. This applies to purchases made both online at DSW.com and in their physical stores.
It’s important to start the return process promptly if your not happy with an item. The 60-day window gives you a reasonable amount of time to decide, but it goes by quickly. Always check your receipt or order confirmation for your specific purchase date.
What Items Can You Return?
Most items from DSW are eligible for return under the standard policy. This includes:
* Shoes (athletic, casual, dress, boots, sandals)
* Handbags and wallets
* Accessories like hats, scarves, and jewelry
* Socks and shoe care items, if unopened
There are, of course, a few exceptions and special cases to be aware of. These are mostly for health, safety, or hygienic reasons. We’ll cover those in the next section so there are no surprises.
Return Policy Exceptions and Special Cases
Not every product follows the exact same rules. Pay close attention to these categories, as they have different requirements or shorter return windows.
Final Sale and Clearance Items:
Items marked “Final Sale” at the time of purchase cannot be returned or exchanged. This is often the case with deeply discounted clearance merchandise. Always double-check the product description before buying final sale items.
Worn or Damaged Items:
Shoes that show signs of wear, like scuffed soles or dirt, cannot be returned. The same goes for any item with damage that wasn’t present when you bought it. The product must be in its original saleable condition.
Specialty Items:
* Opened Socks or Hosiery: For hygiene reasons, these cannot be returned if the package has been opened.
* Personalized Items: Any product that has been monogrammed or otherwise customized for you is final and cannot be returned.
The 60-Day Return Window Explained
The 60-day return period is generous, but it’s strict. It’s 60 days from the original purchase date, not the day you received the item. For online orders, the purchase date is the day you placed the order, not the day it shipped.
If you miss the 60-day deadline, don’t assume all is lost. DSW may, at their discretion, offer store credit or an exchange after the period has passed. This is not guaranteed, but it’s worth asking about if your only slightly late. The outcome often depends on the condition of the item and your history with DSW.
How to Return DSW.com Online Orders
Returning something you bought online is straightforward. You have two main options: returning by mail or returning in-store. Here’s how each method works.
Option 1: Return by Mail (Using a Prepaid Label)
This is the most common method for online returns. Follow these steps:
1. Initiate Your Return Online: Log into your DSW.com account and go to “Order History.” Find the order containing the item you want to return and select “Return Item.” If you checked out as a guest, you’ll need the order number and billing zip code from your confirmation email.
2. Select Your Items and Reason: Choose which items from the order your returning and select a reason for the return from the dropdown menu.
3. Choose Your Refund Method: You can typically choose between a refund to your original payment method or a DSW merchandise credit.
4. Print Your Label and Pack Up: DSW will provide a prepaid return shipping label. Print it out. Place the items in their original box, or a sturdy shipping box, with all tags attached. Securely attach the label to the outside of the box.
5. Drop Off the Package: Take the packaged box to a UPS drop-off location. You can also schedule a UPS pickup for a fee. Keep your tracking number until you see the refund processed.
Important Mail-In Tips:
* You don’t need to include the original shoe box, but the shoes must be in a protective box for shipping.
* DSW does not charge a restocking fee for standard returns.
* Refunds are processed once the return is received and inspected at their warehouse, which can take 10-14 business days after drop-off.
Option 2: Return In-Store
This is often the fastest way to get your refund. You can return DSW.com purchases to any DSW store in the United States.
1. Bring Your Items and Documentation: Take the items you want to return, along with the original packing slip or your order confirmation email. Bringing the credit card you used is also very helpful.
2. Visit a DSW Store: Go to any convenient DSW location. A store associate will be able to look up your order using your information.
3. Complete the Return: The associate will process the return at the register. Your refund will be issued to your original payment method on the spot in most cases, which is much quicker than mailing.
Benefits of In-Store Returns:
* Instant refund (to card) or exchange.
* No need to pack a box or find a UPS drop-off.
* You can ask questions face-to-face with a helpful associate.
How to Return Items Bought In a DSW Store
If you bought something at a physical DSW location, you should generally return it to a store. The process is simple.
1. Bring Everything Back: Take the item, the original receipt, and the original payment card if possible. Having all this makes the transaction quick.
2. Go to Any DSW Store: You are not required to return the item to the same store where you bought it. Any U.S. DSW store will work.
3. Process with an Associate: The store associate will handle the return. As long as it’s within 60 days and the item is in new condition, you’ll get your refund applied back to your original payment method immediately.
Without a receipt, the process is different. DSW may be able to look up your purchase if you used a rewards card or credit card. Otherwise, they may offer the lowest selling price in the last 30 days as store credit. It’s always best to keep your receipt.
Understanding DSW Refunds and Exchanges
Knowing how and when you’ll get your money back is crucial. Here’s the breakdown.
Refund Methods and Timing
* Credit/Debit Card Refunds: Refunds to your original card are the standard. For in-store returns, this is immediate at the register, but it may take 3-10 business days to appear on your bank statement. For mail-in returns, processing begins after the warehouse receives and checks the item, taking 10-14 business days.
* DSW Merchandise Credit: You can often choose to receive a digital DSW merchandise credit (e-gift card). This is usually issued via email within 24-48 hours of the return being processed. This is a good option if you plan to shop at DSW again soon.
* Cash Refunds: If you paid with cash in-store, your refund will be given in cash. For mailed returns of cash purchases, a check is typically issued.
How to Do an Exchange
Exchanging for a different size, color, or style is easy.
* In-Store Exchange: This is the simplest method. Bring the item to a store, and you can pick out its replacement right there. You’ll pay the price difference if the new item costs more, or get a refund for the difference if it costs less.
* Online Exchange: DSW.com often recommends a “return and repurchase” method for exchanges. Process a return for the unwanted item, and once the return is initiated (or the credit is issued), place a new order for the item you want. This ensures you get the correct size or color before it sells out.
Tips for a Smooth DSW Return Experience
A little preparation can make the return process flawless.
Keep Original Packaging and Tags: Always keep the shoe box and any tags attached until your sure you’re keeping the item. While DSW doesn’t require the original shoe box for returns, the shoes must be in a box for shipping protection.
* Act Within the Return Window: Mark your calendar or set a reminder. 60 days is ample time, but it’s easy to forget.
* Use Your DSW Rewards Account: Shopping with a DSW Rewards account links all your purchases to your profile. This makes looking up orders for returns much simpler, even if you’ve lost the paper receipt.
* Inspect Items Upon Delivery: Try on shoes on a clean, indoor surface immediately. Check for any defects or incorrect shipments right away. The sooner you identify a problem, the easier the return will be.
* Be Aware of Holiday Policy Extensions: DSW often extends its return window for purchases made during the peak holiday season (e.g., November and December). Always check the current policy on your receipt or the website during that time of year.
Common Problems and How to Solve Them
Sometimes returns don’t go perfectly. Here’s how to handle common hiccups.
* Lost Return Tracking: If you mailed a return and haven’t seen a refund, use the tracking number from your return label to check its status. If it shows delivered, contact DSW Customer Service with the tracking info.
* Item Arrived Damaged or Incorrect: Contact DSW Customer Service immediately. Have your order number and photos of the damaged or incorrect item ready. They will guide you through a replacement or return.
* Returning a Gift: If you received a DSW item as a gift, you can return it. You’ll need the gift receipt. Without a gift receipt, DSW can typically look it up and offer store credit for the item’s current selling price. The process is generally smoother with the gift receipt.
* Past the 60-Day Mark: As mentioned, you can still try. Bring the item to a store and explain the situation politely. While not guaranteed, they may offer store credit. The condition of the item will be a major factor.
Contacting DSW Customer Service
If you run into a unique issue, DSW’s customer service team is there to help. The best ways to reach them are:
* Phone: Call the number listed on the DSW.com “Contact Us” page.
* Live Chat: Use the live chat feature on the DSW website during business hours.
* Social Media: Sending a direct message on platforms like Twitter or Facebook can also get a quick response.
Have your order number, product details, and any relevant photos ready before you contact them. This will speed up the process considerably.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from DSW?
For in-store returns, card refunds are processed at the register but may take 3-10 business days to post to your account. For mail-in returns, it takes 10-14 business days after the warehouse receives the item.
Can I return DSW shoes without the original box?
For in-store returns, the original box is not always required, but all tags must be attached. For mail-in returns, you must ship the shoes in a protective box (it doesn’t have to be the original branded box) to prevent damage.
What is DSW’s return policy for worn shoes?
DSW does not accept returns on shoes that show signs of wear. The soles must be clean and unscuffed, and the shoes must be in new, saleable condition. Trying them on indoors on a clean surface is fine.
Does DSW have a return policy for online orders?
Yes, the DSW com return policy fully covers online orders. You have 60 days to return items bought on DSW.com, either by mail with a prepaid label or in any DSW retail store.
Can I return DSW items to a store if I bought them online?
Absolutely. This is often the fastest method. Just bring the items and your packing slip or order confirmation to any DSW store.
Are there any return fees?
DSW does not charge restocking fees for standard returns. If you use the free prepaid mail return label, there is no cost to you. If you choose to use your own shipping method, you will bear that cost.
What if I lost my DSW receipt?
If you used a DSW Rewards account, credit card, or gift card, the store can often look up the purchase. Otherwise, they may offer store credit for the item’s lowest recent selling price.
Understanding the DSW com return policy gives you confidence to shop. By knowing the 60-day window, keeping your items in new condition, and choosing the right return method for you, you can handle any return or exchange with ease. Always check the official DSW website for the most current policy details before starting your return.