Understanding the Farfetch return policy is essential for a smooth shopping experience. This guide explains everything you need to know about returning items you’ve purchased.
We’ll cover the timeframes, conditions, and step-by-step instructions. You’ll also learn about exceptions and how to handle refunds. Let’s get started with the key details.
Farfetch Return Policy
The Farfetch return policy is designed to be flexible for customers. You have 14 days from the date you receive your item to initiate a return. This applies to most items sold on the platform.
Some products, however, cannot be returned due to hygiene or safety reasons. It’s important to check the specific product page before you buy. All returned items must be in their original, unused condition.
Key Points of the Return Window
You get two weeks to decide if an item is right for you. The clock starts ticking the day your order is delivered. Always keep your proof of delivery email safe.
To start a return, you need to use the online portal. You cannot just send an item back without authorization. The process is managed through your Farfetch account.
Condition Requirements for Returns
Items must be returned with all original tags and packaging. This includes dust bags, authenticity cards, and any extra accessories. The items must not show any signs of wear or use.
Footwear should be tried on a clean, carpeted surface only. Any damage to the original box can sometimes result in a refused return. It’s best to be very careful when unboxing your items.
What “Unworn” Really Means
For clothing, this means no stains, smells, or deodorant marks. For jewelry, it means no alterations or resizing. Items must be in a condition that allows them to be resold as new.
How to Start a Return Online
Follow these steps to begin your return request:
- Log into your Farfetch account on the website or app.
- Go to ‘My Orders’ and select the item you wish to return.
- Click ‘Return Item’ and follow the on-screen prompts.
- Select your reason for return from the dropdown menu.
- Choose your preferred return method (drop-off or pickup).
- Print your return label and packing slip.
Packaging Your Return Securely
Use the original Farfetch box if possible. If not, a sturdy plain box will work. Place the item inside with all its original packaging.
Securely attach the provided return label to the outside of the box. Make sure the packing slip is inside the box. Remove or cover any old shipping labels.
Return Methods and Logistics
Farfetch offers a couple of convenient ways to send your package back. The options available to you depend on your location.
Drop-Off at a Courier Point
This is the most common method. After printing your label, you can take the package to a designated drop-off point. These are often local stores or parcel shops.
You will get a receipt as proof of drop-off. Keep this receipt until your refund is processed. It’s your proof that you returned the item.
Scheduled Pickup from Your Address
In many areas, you can schedule a courier to collect the package from you. This service may have specific time windows. You need to be present to hand over the package.
There is usually no extra cost for this service. It’s a good option if you have a busy schedule. The courier will provide a receipt upon collection.
International Return Considerations
If you are returning from outside the original shipping country, you are responsible for customs duties. Farfetch cannot reimburse these charges. The return label provided is for the correct destination warehouse.
Returns can take longer to process when shipping internationally. Allow extra time for the package to be recieved and inspected. Tracking your return parcel is highly recommended.
Refunds and How They Work
Once your return is received and approved, your refund will be issued. The process is generally quick, but timing depends on your payment method.
Refund Timeframes by Payment Type
- Credit/Debit Card: 7-14 business days after approval. The time it appears on your statement depends on your bank’s policy.
- PayPal: Usually within 24-48 hours after approval. The funds will go back to your PayPal balance.
- Apple Pay/Google Pay: Refunds are processed to the original card used. This can take up to 14 business days.
- Farfetch Store Credit/Gift Card: This is often the fastest method, typically within 24 hours of approval.
When Will You Get Your Refund?
The full process, from dropping off the package to seeing the refund, can take 14-21 days. This includes transit, inspection, and bank processing. You will recieve an email confirmation at each major stage.
If it’s been longer than 21 days, you should contact Farfetch customer service. Have your order number and return tracking number ready. They can investigate the status for you.
Items That Cannot Be Returned
Not everything on Farfetch is eligible for return. It’s crucial to be aware of these exceptions before purchasing.
Final Sale and Personalized Items
Any item marked as “Final Sale” at the time of purchase cannot be returned. This is often the case during major sales events. Personalized or made-to-order items are also non-returnable.
This includes monogrammed luggage, engraved jewelry, or bespoke clothing. Because these are made specifically for you, they cannot be resold.
Swimwear, Lingerie, and Face Masks
For clear hygiene reasons, swimwear and lingerie must be returned with the original hygiene seals intact. If these seals are broken or missing, the return will be rejected. Face coverings and masks are also final sale for hygiene.
Beauty and Fragrance Products
Due to health regulations, all beauty, cosmetics, and fragrance products are final sale. This policy is standard across the beauty industry. You cannot return a perfume or lipstick once it has left the warehouse.
Exchanges and Store Credit
Farfetch does not offer direct exchanges for a different size or color. The process involves two separate transactions: a return and a new purchase.
The Exchange Process
- Initiate a return for the item you have.
- Once the return is approved, choose to recieve a refund as store credit.
- Use the store credit to immediately purchase the new size or color you want.
This method is often faster than waiting for a cash refund. It ensures you secure the desired item before it sells out. Store credit is typically issued faster than card refunds.
Advantages of Using Store Credit
Store credit is issued instantly upon return approval. It never expires, so you can use it whenever you’re ready. This is a great option if you plan to continue shopping on Farfetch.
Common Return Issues and Solutions
Sometimes, returns don’t go perfectly smoothly. Here are solutions to frequent problems.
Lost Return Package
If your tracking shows no movement, contact the courier first. If the package is confirmed lost, then reach out to Farfetch with your proof of postage. They will usually launch an investigation with the carrier.
Return Refused Due to Condition
If Farfetch rejects your return because the item is not in original condition, they will send it back to you. You will not recieve a refund. If you disagree with their assessment, you can contact customer service to discuss it.
Refund Not Received After 21 Days
First, double-check your bank statement and spam email folder. Then, contact Farfetch with your order and return details. They can trace the refund transaction on their end.
Tips for a Hassle-Free Return
- Film yourself unboxing high-value items. This provides evidence of the condition upon arrival.
- Keep all packaging and tags until you are sure you are keeping the item.
- Initiate your return as soon as you decide. Don’t wait until the last day of the window.
- Use the correct return label for your country. Using a standard postal service without the label can cause delays.
- Check the specific boutique’s policy. Some designer boutiques on Farfetch may have slightly stricter rules.
Frequently Asked Questions (FAQ)
How long is the Farfetch return period?
You have 14 days from the delivery date to start a return for most items.
Does Farfetch offer free returns?
Yes, Farfetch provides a free return label for most orders. There may be exceptions for certain locations or items, which will be stated at checkout.
Can I return Farfetch sale items?
Only if the sale item is not marked “Final Sale.” Always check the product description for return eligibility before buying discounted products.
What if I recieved a damaged or wrong item?
Contact Farfetch customer service immediately. Do not initiate a standard return. They will guide you through a separate process for faulty or incorrect orders, which often includes a prepaid return label and priority handling.
How do I track my return?
Use the tracking number on your return label. You can also check the status in the ‘My Returns’ section of your Farfetch account.
Who pays for return shipping on Farfetch?
Farfetch covers the cost of return shipping for eligible items. You are responsible for any customs duties on international returns.
Can I return items to a Farfetch store?
No, you cannot return online purchases to a physical store. All returns must be processed through the online portal and sent back via the provided courier method.
Final Thoughts on the Policy
The Farfetch return policy is straightforward if you follow the rules. The 14-day window is standard for luxury e-commerce. The key is to act quickly and keep everything in perfect condition.
Always review the product page for any non-returnable disclaimers. Using the provided return label and method is the safest way. This ensures your package is tracked and directed to the correct facility.
By understanding these guidelines, you can shop with confidence. Knowing you have a clear path for returns makes the whole experience more relaxing. Enjoy your shopping, and remember to check those condition requirements before you send anything back.