If you need to return an item to Galls, understanding the Galls return policy is the first step. This guide explains everything you need to know to make the process smooth and stress-free.
We’ll cover what items can be returned, how long you have, and the simple steps to follow. Whether your gear didn’t fit or arrived damaged, you’ll find the answers here.
Galls Return Policy
The Galls return policy is designed to be straightforward for their customers, who are primarily public safety and security professionals. They stand behind the products they sell and aim to make returns fair and efficient.
In general, you can return most new, unused items in their original packaging within 30 days of receipt for a full refund. Some specific product categories have different rules, which we will detail below. It’s important to act quickly and keep all original materials.
Key Timeframes for Returns
Knowing the deadlines is crucial. Here are the main timeframes you need to remember:
- Standard Returns: 30 days from the date you received the item.
- Defective or Incorrect Items: You should contact Galls immediately, but these are typically covered beyond the standard window.
- Specialty Items: Some products, like custom badges or engraved gear, may have non-returnable policies or shorter windows.
Condition Requirements
To qualify for a return, items must be in resalable condition. This means:
- The item has not been worn, used, or washed.
- All original tags and labels are still attached.
- It is returned in its original packaging, including any manuals or accessories.
- There is no damage, odors, or alterations to the product.
What Does “Resalable” Mean?
Essentially, the product should look just as it would if you picked it up off the shelf at a store. If you tried on a uniform shirt but took it off immediately and kept the tags on, that’s usually fine. But if you wore it for a full shift, it’s no longer resalable.
Items That Cannot Be Returned
For health, safety, and customisation reasons, some items cannot be returned. Always double-check before ordering these products:
- Custom-made items (e.g., custom badge numbers, engraved nameplates).
- Special order products that are not regular stock items.
- Software, DVDs, or electronic media if the seal is broken.
- Intimate apparel or swimwear for hygiene reasons.
- Clearance or final sale items, which are usually marked as such.
Step-by-Step Return Process
Follow these steps to ensure your return is processed quickly and without any hiccups.
Step 1: Gather Your Information
Before you start, have this information ready:
- Your original order number.
- The product SKU or item number from your receipt.
- The reason for the return (e.g., wrong size, defective, changed mind).
Step 2: Initiate the Return
You need to get a Return Merchandise Authorization (RMA) number. This is mandatory. Here’s how:
- Log into your account on the Galls website.
- Go to “Order History” and select the item(s) you wish to return.
- Follow the prompts to generate an RMA. You can also call their customer service team to get one over the phone.
Step 3: Package the Item Securely
Place the item securely in its original packaging. Then, put that box inside a larger shipping box with padding. Include a copy of your original invoice or the RMA form inside the box. Do not write on the manufacturers box.
Step 4: Ship the Package
Affix the shipping label to the outside of the box. It’s highly recommended to use a trackable shipping service and to keep your tracking number. Galls is not responsible for returns lost in transit, so proof of shipping is key.
Step 5: Track and Confirm
Once Galls receives your return, they will inspect it. You will receive an email notification when your refund is issued. This process can take up to 10 business days after they receive the package.
Refund Methods and Timing
Refunds are issued to the original form of payment. If you paid with a credit card, the refund will go back to that card. For PayPal payments, it goes back to your PayPal account.
Timing depends on your bank or card issuer. While Galls processes the refund promptly, it may take 3-5 business days for the funds to appear in your account after they issue it. Gift card purchases are refunded as a new gift card.
Restocking Fees
Generally, Galls does not charge a restocking fee for standard returns that meet their policy conditions. However, if an item is returned in poor condition or missing parts, a fee may be deducted from your refund to cover their costs. This is why condition is so important.
Exchanges vs. Returns
If you need a different size or color, the process is similar. The fastest method is often to process a return for the original item and then place a new order for the correct item. This ensures you get the right product quickly and your refund is handled separately.
For a direct exchange, you should contact customer service when you initiate your return. They can often help coordinate sending the new item once the return is scanned by the carrier, though policies may vary.
Handling Defective or Damaged Items
If your item arrives damaged or is defective, the process is different. You should contact Galls customer service right away—preferably within 48 hours of delivery. Do not initiate a standard return online.
They will likely ask for photos of the damage or the defect. They will then provide instructions, which often include a prepaid shipping label to return the item and will expedite a replacement to you at no cost. This is a key part of their commitment to quality.
Incorrect Items Received
If you recieved the wrong item in your order, the process is similar to a damaged item claim. Contact customer service immediately with your order number and a photo of what you received versus what you ordered. They will make it right quickly.
Tips for a Smooth Return Experience
- Act Fast: Don’t wait until day 29 to start the process. Initiate your return as soon as you know you need to send something back.
- Keep Packaging: Always keep the original box and packaging for at least the first 30 days, just in case.
- Document Everything: Take a photo of the item in its package before you seal it, and keep your tracking number safe.
- Read Product Details: Before buying, always check the product description for any special return notes, especially for custom gear.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Galls?
After Galls receives your return, please allow 7-10 business days for inspection and processing. Once issued, it may take an additional 3-5 business days for your bank to post the refund.
Can I return an item to a Galls retail store?
Yes, you can return online purchases to a physical Galls retail store, which can speed up the process. Bring your order confirmation, the item in its original condition, and the RMA number if you have it.
What if I lost my receipt or order number?
Contact Galls customer service with your name, shipping address, and the credit card number used for the purchase. They can usually look up your order and assist you.
Does Galls offer free return shipping?
Typically, the customer is responsible for return shipping costs unless the return is due to a Galls error (wrong or defective item). They sometimes offer free return promotions, so check their website’s policy page for current offers.
What is Galls’ policy on returning worn boots?
Footwear must be unused and in original packaging to be returned. Lightly trying on boots indoors on a clean surface is usually acceptable, but any signs of outdoor wear or scuffing will void the return.
Can I return a personalized item?
No, custom or personalized items, such as badges with specific numbers or engraved leather goods, are generally final sale and cannot be returned unless they are defective upon arrival.
Contacting Galls Customer Service
For complex issues or questions, reaching out directly is best. You can contact them by phone during business hours or through the email form on their website. Have all your information ready to make the call efficient. Their service team is know for being helpful and knowledgeable about their products and policies.
Understanding the Galls return policy gives you confidence when shopping for your essential gear. By following the guidelines on time, condition, and procedure, you can ensure a positive experience even when a return is necessary. Always remember to check the specific details for you item before completing your purchase, and keep all packaging during the return window.