There’s a special feeling that comes with unboxing a piece from AllSaints. The minimalist packaging, the distinct scent of leather, and the anticipation of slipping on that perfectly imperfect knit or that iconic biker jacket. But what happens when the fit isn’t quite right, or the color looks different in natural light? Knowing the ins and outs of the AllSaints return policy before you click “buy” can make all the difference, turning a potential headache into a smooth, straightforward process.
Whether you’re a long-time devotee of the brand or treating yourself for the first time, understanding the all saints return policy is key to shopping with confidence. It’s not just about knowing the number of days you have; it’s about the condition of the items, the packaging you need, and the best method for sending your return back. Let’s walk through everything you need to know to ensure your shopping experience remains as stylish and effortless as the clothes themselves.
What to Know Before You Send Something Back
The foundation of any good return experience is knowing the basic rules. AllSaints provides a generous window for returns, but being aware of the specifics will save you time and ensure your return is processed without a hitch. The clock starts ticking from the moment your order is delivered, so it’s a good idea to try on your new pieces as soon as you can.
Generally, you have 28 days from the delivery date to initiate a return for a full refund to your original payment method. Items must be in their original, saleable condition—meaning they are unworn, unwashed, and have all original tags attached. This is especially important for their leather goods and delicate knits, which can show signs of wear very quickly. Don’t forget to include the original packaging and any labels; it’s a small detail that can be easily overlooked.
Navigating the All Saints Return Policy Step-by-Step
So, you’ve decided to return an item. What’s next? The process is primarily designed for online returns, but it’s quite user-friendly. You don’t need to wait on hold or send an email to request a return authorization. Instead, you can manage the entire process through your online account on the AllSaints website.
First, log into your account and navigate to your order history. Find the item you wish to return and select the reason for the return. This helps the brand understand customer preferences and improve their products. Once you’ve completed the online form, you’ll receive a returns note via email. This note is crucial—you must include it in the parcel with your item. Then, simply pack everything up, attach the provided shipping label, and drop it off at the designated carrier location. You can even track the progress of your return back to the warehouse.
When You Shop In-Store vs. Online
The return process can differ slightly depending on where you made your purchase. If you bought an item in a physical AllSaints store, you typically need to return it to a store. You can’t send a store purchase back through the online returns portal. Bringing the item back to a boutique, along with your original receipt, is usually the quickest way to get a refund or exchange.
For online purchases, the mail-back process is your main path. However, the good news is that you can also return items you bought online to a physical AllSaints store. This is often the fastest option if you live near a boutique, as you can walk out with an exchange or have the refund processed immediately, avoiding the wait for postal processing and warehouse inspection.
Special Considerations for Sale Items and Beauty Products
Sale items often have different rules, and AllSaints is no exception. It’s always best to double-check the product page at the time of purchase, but typically, items bought during a sale are marked as final sale and cannot be returned. This is a common practice to help manage inventory during promotional periods, so it pays to be extra sure about your size and style when snagging a deal.
Another important category is beauty and fragrance. For hygiene and safety reasons, these items generally cannot be returned once opened or used. If you receive a product that is faulty or damaged, you should contact customer service directly for assistance. This policy is standard across most retailers for health and beauty aids.
Tips for a Smooth and Successful Return
A little preparation can make your return process seamless. First, consider taking a quick video or photos of you unboxing your order. While rare, this can provide proof of the condition of the items upon arrival if any issues arise. When packing your return, use a sturdy box instead of a soft mailer bag, especially for leather jackets or items with hardware that could be damaged in transit.
Remember to keep your postage receipt until you receive confirmation that your return has been received and accepted. This serves as your proof of postage. Finally, be patient. Once the warehouse receives your return, it can take a few business days for them to process it and for the refund to appear on your bank or credit card statement. Refund times can vary depending on your financial institution.
What If Something Goes Wrong?
Even with the best planning, sometimes things don’t go as expected. Perhaps your return was lost in the mail, or you haven’t received your refund after a reasonable amount of time. In these cases, the best course of action is to contact AllSaints customer service directly. Have your order number, the tracking number for your return parcel, and any relevant communication handy. Their team is there to help resolve any issues and can provide updates on the status of your return.
Knowing the AllSaints returns process inside and out means you can shop their collections with complete peace of mind. It allows you to focus on finding those perfect, timeless pieces that define your personal style, secure in the knowledge that if something isn’t quite right, a simple and clear path exists to set it right. Happy shopping!