When you invest in high-quality scrubs, you expect them to fit perfectly and stand up to the demands of your long shifts. But sometimes, even with the best intentions, a pair might not be quite right. Maybe the color is different on-screen, or the fit isn’t what you imagined. That’s where a clear and customer-friendly return process becomes so important. Knowing the details of the figs return policy before you click “buy” can give you the confidence to shop, ensuring you end up with gear that makes you feel as professional as you are.
Having a straightforward policy in place protects your purchase and turns a potential hassle into a simple, straightforward step. It’s all about finding that perfect balance of comfort, functionality, and style for your workday. Let’s walk through everything you need to know about making a return or exchange with FIGS, so you can focus on what you do best.
What is the FIGS Return and Exchange Policy?
At its core, the FIGS return policy is designed to be flexible for healthcare professionals. They offer a generous 30-day window for returns and exchanges from the date your order is delivered. This gives you a full month to try on your scrubs, move around in them, and really make sure they are the right fit for your daily routine. It’s a thoughtful approach that acknowledges you need time to be certain about your new workwear.
The best part? Returns are free within the United States. FIGS provides a prepaid shipping label, so you don’t have to worry about any extra costs to send items back. The items you return must be in their original condition: unworn, unwashed, and with all original tags still attached. This policy helps ensure that every customer receives products that meet their high standards for quality.
How to Initiate a Return in a Few Simple Steps
Starting a return with FIGS is a digital-friendly process managed through your account on their website. You won’t need to make a phone call or send an email to get the ball rolling. First, log into your FIGS account and navigate to your order history. Find the specific order containing the item you wish to return or exchange and select the “Return” option.
You will then be guided to choose which items you’re sending back and your reason for the return. After that, you can select whether you want a refund or an exchange for a different size or color. Once you complete the steps, FIGS will email you a prepaid return label. All you need to do is pack the items securely, attach the label, and drop the package off at a designated shipping location.
Exchanges vs. Refunds: What to Choose
If you love the style of your FIGS but just need a different size, an exchange is often the quickest route to getting the right fit. When you process an exchange through your account, FIGS aims to ship your new size or color as soon as possible, often before they even receive your original return. This is a huge benefit that minimizes your waiting time.
If you decide a refund is the better option, the process is just as smooth. Once FIGS receives and processes your return, the refund is typically issued to your original method of payment. It’s important to remember that shipping times and bank processing can add a few business days before the credit appears on your statement. Store credit is also an option and is sometimes processed even faster.
Tips for a Smooth Return Experience
A little preparation can make your return process effortless. Always try on your new scrubs as soon as you reasonably can after they arrive. This ensures you’re still well within the 30-day window. When trying them on, do so in a clean environment and avoid removing the tags until you’re absolutely sure you’re going to keep them.
Keep all the original packaging, like the garment bag or any inserts, until you’ve made your final decision. Having everything ready to go makes repacking a breeze. Finally, hold onto your order confirmation email until your return is fully processed and your refund or exchange is complete. This gives you a handy reference for your order number and the date of purchase.
What About Final Sale Items?
Like many apparel companies, FIGS occasionally sells items that are marked as final sale. These are often deeply discounted pieces or special promotions. It is crucial to read the product description carefully before purchasing, as these items are typically not eligible for return or exchange. Because the discounts are usually significant, the trade-off is that all sales are final. Being aware of this as you shop can help you make an informed decision, especially when you find a great deal.
Handling Damaged or Defective Products
In the rare event that you receive an item that is damaged or has a manufacturing defect, FIGS has you covered. Their policy for faulty products exists outside of the standard return guidelines. If you find a flaw, you should contact their Customer Experience team directly through the help center on their website. They will guide you through the specific process for a replacement or refund, ensuring you are taken care of promptly. It’s a good practice to have photos of the damage or defect ready to share with their team to speed up the resolution.
Finding Your Perfect Fit with Confidence
Ultimately, the goal of any good return policy is to make you feel secure in your purchases. The FIGS return policy provides a clear, customer-oriented framework that allows you to shop for your essential workwear without anxiety. By understanding the time frame, the condition requirements, and the simple steps involved, you can order with the assurance that FIGS supports your satisfaction.
Knowing you have options if something isn’t perfect means you can invest in the high-performance scrubs you need for your demanding job. It empowers you to find the fit and style that truly works for you, making those long shifts a little more comfortable.