If you’ve recently bought something from Jaded London and it’s not quite right, understanding the Jaded London return policy is your first step to a solution. This guide breaks down everything you need to know, from time limits to how to send your items back, making the process straightforward and stress-free.
We’ll cover the key rules, the step-by-step process for returns and exchanges, and answer common questions. Whether you need a different size or a refund, you’ll find clear instructions here.
Jaded London Return Policy
The Jaded London return policy is designed to be flexible for customers. You have 28 days from the date you receive your order to initiate a return for a refund or exchange. Items must be in their original, unworn condition with all tags and packaging intact.
This policy applies to most items sold online. However, there are some important exceptions to be aware of, which we’ll detail next.
What Can You Return?
Most full-price items from Jaded London are eligible for return. This includes:
- Dresses, tops, and bottoms
- Jackets and outerwear
- Swimwear (with hygiene strip attached and untampered)
- Accessories like bags and hats
What Is Non-Returnable?
For hygiene and safety reasons, some items cannot be returned. Always double-check your order before removing tags. Non-returnable items include:
- Face masks and any pierced jewelry (like earrings).
- Any item with the hygiene tag removed or tampered with.
- Customized or sale items, unless they are faulty.
- Gifted cards are also final sale.
Condition Requirements
To be accepted, your return must meet strict condition criteria. The item must not show any signs of wear. This means no stains, smells, or makeup marks. All original tags and labels must be firmly attached.
It should be returned in its original packaging if possible. Shoes, for example, need the original box to be protected in transit.
Step-by-Step Return Process
Initiating a return with Jaded London is an online process. You cannot return items to a physical store as they are an online-only retailer. Follow these steps to ensure your return is processed smoothly and quickly.
1. Start Your Return Online
Go to the Jaded London website and navigate to the returns portal. You’ll need your order number and the email address used to place the order. Log in to your account to see your recent purchases and select the item(s) you wish to send back.
You’ll then choose your reason for return (e.g., wrong size, changed mind) and select whether you want a refund or an exchange. The system will generate a returns note for you to print.
2. Package Your Items Securely
Place the item(s) securely in a parcel. Attach the printed returns note inside the package. It’s a good idea to also include a copy of your original invoice. Use strong tape to seal the box or envelope.
If you don’t have a printer, you can handwrite the details from the returns note clearly on a piece of paper. Include your order number, name, and the items in the parcel.
3. Post Your Parcel
Jaded London uses a returns partner. You will be given a returns label to use. You can usually drop the parcel off at a designated local drop-off point, like a Post Office or a convenience store, depending on the carrier.
Make sure you get proof of postage! This is a receipt that shows you sent the parcel. Keep it safe until your refund is confirmed. Without it, you cannot prove you sent the return if it gets lost.
4. Wait for Processing & Refund
Once the returns center receives your parcel, it will be checked. This quality inspection usually takes 3-5 working days. After it is approved, your refund will be processed.
Refunds are issued to the original payment method. Allow 5-10 working days for the money to appear back in your account, depending on your bank. You will recieve an email confirmation when your refund is on its way.
How to Exchange an Item
If you need a different size or color, you can request an exchange through the same returns portal. Select ‘Exchange’ as your preferred option during the online process. You will need to specify the new size or color you want.
Important: Exchanges are subject to stock availability. If the item you want is out of stock, Jaded London will typically refund you instead. They do not usually hold items or offer pre-orders for exchanges.
The process for sending the item back is identical. Once your return is approved, the new item will be dispatched to you. You may be charged for new shipping costs for the replacement item.
International Returns & Duties
If you are returning an item from outside the United Kingdom, the process is similar but with extra considerations. You are responsible for the cost of international return postage, which can be significant. It’s crucial to use a tracked and insured service.
Customs duties and taxes are often non-refundable. When you get a refund, it will be for the item’s value only. The original shipping cost and any import taxes you paid are usually not returned unless the item was faulty.
Clearly mark the package as a “RETURN” on the customs declaration to avoid being charged import taxes again. Include all the required paperwork inside the parcel.
Faulty or Incorrect Items
The Jaded London return policy also covers items that arrive faulty or incorrect. If there’s a manufacturing defect (like a broken zip or a seam coming undone) or if you recieved the wrong item, you are entitled to a full refund, including shipping costs.
Contact Jaded London customer service immediately via email. Provide photos or a video clearly showing the fault or the incorrect item compared to your order. They will provide you with a freepost returns label for these cases.
Your statutory rights are not affected by the store’s policy. In many regions, you have the right to a repair, replacement, or refund for faulty goods beyond the standard 28-day period.
Refund Methods & Timelines
Understanding how and when you’ll get your money back is key. Jaded London processes refunds to the original payment method. Here’s what to expect:
- Credit/Debit Card: Refunds take 5-10 working days after approval to show on your statement.
- PayPal: Refunds are usually faster, often within 3-5 working days.
- Gift Cards/Store Credit: If you choose this option, the credit is often issued instantly or within 24 hours of approval.
The 28-day return window is strict. The return must be initiated online within 28 days of you receiving the order. The parcel itself should be posted soon after to avoid delays.
Tips for a Smooth Return Experience
A few simple steps can prevent headaches and ensure your return is accepted without delay.
Inspect Items Upon Arrival
When your Jaded London order arrives, try it on as soon as you can. Check for any faults or discrepancies immediately. This gives you the full 28-day window to decide and avoids last-minute rushes.
Keep All Original Packaging
Until you are sure you are keeping an item, keep the original Jaded London bag, tags, and any protective packaging. Items returned without original tags are automatically rejected.
Take Photos for Your Records
Before you send anything back, take clear photos of the items with the tags attached. This provides evidence of the condition in case of any dispute during the inspection process.
Use the Correct Returns Method
Always use the official returns portal. Sending a parcel back without notifying them first via the online system means they cannot identify your return easily, leading to long delays or lost parcels.
FAQs: Jaded London Returns & Refunds
How long does a Jaded London refund take?
After your return is received and approved, it takes 3-5 working days to process. The refund then takes 5-10 working days to reach your bank or PayPal account. The whole process can take up to 14 working days from when you post it.
Can I return sale items to Jaded London?
No, sale items are marked as final sale and cannot be returned for a change of mind. The only exception is if the sale item is faulty. Always check the product description for any sale restrictions before buying.
What if my return is lost in the post?
This is why proof of postage is essential. Jaded London is only responsible for the return once it reaches their warehouse. If the parcel is lost, you will need to claim compensation from the postal service you used, using your proof of postage receipt.
Does Jaded London offer free returns?
Jaded London does not typically offer free returns for change-of-mind purchases. You will cover the cost of return postage. They do provide free return labels for faulty or incorrect items.
Can I return something without the original invoice?
It’s best to include it, but it’s not always mandatory if you used the online returns portal. Your return is linked to your order number. However, including a copy helps speed up processing and avoids any confusion.
How do I contact Jaded London about a return?
The best way is via email at support@jadedldn.com. Include your order number, name, and details of the issue. For quicker answers, you can also message them on their official social media accounts during business hours.
What is Jaded London’s exchange policy?
You can exchange for a different size or color within the 28-day window. Select ‘Exchange’ during the online return process. Remember, exchanges depend on current stock levels, and you may need to pay for new shipping.