If you’ve ever wondered about the Kirklands return policy, you’re in the right place. Understanding the return rules before you buy can save you a lot of hassle later, and we’re here to break it all down for you in simple terms.
Kirkland’s is known for its unique home decor, furniture, and gifts. But what happens if you get something home and it doesn’t fit your space, or you simply change your mind? Their policy is pretty straightforward, but there are some important details and time limits you need to know. Let’s get into everything you need to make your returns and exchanges smooth and stress-free.
Kirklands Return Policy
The core of the Kirklands return policy is a 30-day window for most items. You have 30 days from the date of purchase to return or exchange your item, provided it’s in its original condition. This means all tags should be attached, and the item should be unused.
You’ll also need your original receipt or the packing slip that came with your online order. Without a proof of purchase, your options become much more limited, typically to an exchange or store credit at the current selling price.
What Items Are Final Sale?
Not everything at Kirkland’s can be returned. It’s crucial to know which items are considered final sale before you checkout. These typically include:
- Clearance merchandise. Items marked as clearance are sold as-is.
- Personalized items or monogrammed goods. Once your name is on it, it’s yours for good.
- Opened bedding, bath items, or fragrances. For health and safety reasons, these can’t be returned if the packaging is broken.
- Special order furniture. These are custom orders made just for you.
- Gift cards. For obvious reasons, these are non-returnable.
Condition of Returns
Kirkland’s is strict about the condition of returned items. The product must be in its original, saleable condition. This includes:
- All original packaging and tags must be present and attached.
- The item cannot show any signs of wear, damage, or assembly.
- For furniture, all parts and hardware must be returned unopened.
- Gather your item, ensuring it’s in its original condition with all tags and packaging.
- Find your original receipt or the packing slip from your online order.
- Locate your nearest Kirkland’s store. You can use the store locator on their website.
- Bring everything to the customer service desk. The associate will process your return.
- Choose your refund method. With a receipt, you can usually get a refund to your original payment. Without one, you’ll likely get store credit.
- Initiate the return online. Log into your Kirkland’s account and go to your order history. Select the item(s) you wish to return.
- Print the provided return authorization label and packing slip. You must use this label.
- Securely pack the item in its original packaging, if possible. Include the packing slip inside the box.
- Attach the return label to the outside of the box.
- Drop the package off at the designated carrier (usually UPS or USPS).
- In-Store Purchase Refund: With a receipt, refunds are typically issued to the original payment method on the spot. It may take 3-10 business days to appear on your credit card statement.
- Online Purchase Refund (Mailed Back): The refund is issued to your original payment method after processing. Allow 10-14 business days after the return is received.
- Online Purchase Refund (Returned to Store): The store can usually process the refund directly to your original payment method during your visit.
- Without a Receipt: You will most likely receive store merchandise credit at the item’s current selling price, not the price you paid.
- Keep your receipt. File it with your important papers or take a photo of it with your phone.
- Inspect online orders right away. Don’t let the box sit in a corner for weeks. Check for damage and make sure it’s what you wanted.
- Understand the return shipping costs. Before you click “return” online, note if a fee will be deducted.
- For large furniture, measure your space twice before ordering. The cost and effort of returning a sofa or bookcase is high.
- Be polite to customer service. They can often help find solutions within the policy guidelines if you’re friendly.
Special Notes on Furniture Returns
Furniture returns have a couple extra layers. First, you often have only 30 days for these large items as well. Second, you are usually responsible for getting the item back to the store. Kirkland’s does not typically offer pickup for returns.
If the furniture was delivered, you’ll need to arrange and pay for its return shipping or transport it yourself. This can be a significant cost, so it’s something to consider carefully when purchasing large pieces. Always inspect furniture delivery immediately for any shipping damage.
How to Return an Item to a Kirkland’s Store
Returning an item in-store is generally the fastest and easiest method. Here’s a step-by-step guide:
How to Return an Item You Ordered Online
Returning an online order involves a few more steps than an in-store purchase. You have two main options: return by mail or return to a store.
Option 1: Return by Mail
Important: Kirkland’s often deducts a return shipping fee from your refund for online returns. This fee can vary, so check the current policy when you start your return. Refunds are issued once the warehouse receives and processes your return, which can take 10-14 business days after they get it.
Option 2: Return an Online Order to a Store
Yes, you can return items you bought online to a physical Kirkland’s store. This is often the best way to avoid return shipping fees. The process is identical to an in-store return mentioned above—just bring the item, its packaging, and your online order packing slip or email confirmation to the store.
Refund Methods and Timing
How and when you get your money back depends on how you made the purchase and how you return it.
What About Exchanges?
Exchanges follow the same 30-day and condition rules as returns. If you want a different color, size, or style of the same item, an exchange is simple. In-store exchanges are instant. For online orders, it’s often faster to return the original item and place a new order for the item you want, especially if you’re using a new payment method or promo code.
Holiday Return Policy
Kirkland’s usually offers an extended return window for purchases made during the holiday season. For example, items bought in November and December might be returnable until late January. The exact dates change each year, so always check your receipt or the website for the current year’s holiday policy. This is a great benefit for gift-givers.
Tips for a Smooth Kirkland’s Return Experience
Common Issues and How to Solve Them
Sometimes returns don’t go perfectly. Here’s how to handle common snags.
Lost Receipt
If you lost your receipt, don’t panic. First, check if you used a credit card or a Kirkland’s account. The store may be able to look up your purchase with these. If not, your best option is to accept a merchandise credit for the item’s current price. It’s not ideal, but you won’t be left with something you don’t want.
Item Damaged During Shipping
If your online order arrives damaged, contact Kirkland’s customer service immediately. Do not initiate a standard return. They will likely send a replacement or provide a specific solution for damaged goods. Take photos of the damage and the packaging as soon as you open the box.
Past the 30-Day Return Window
The 30-day policy is firm. If you’re past the deadline, your options are very limited. You can try contacting customer service to explain your situation, but be prepared for them to uphold the policy. Sometimes, if it’s only a few days over, a store manager might make an exception, but this is not guaranteed.
Kirkland’s Return Policy vs. Other Home Stores
How does Kirkland’s compare? Most major retailers have a 30 to 90-day return window. Kirkland’s is on the shorter end at 30 days. Stores like HomeGoods or TJ Maxx also have 30-day policies, while Target and Walmart offer 90 days for most items. Kirkland’s policy on final sale items is also fairly standard for the home decor industry, especially concerning personalized goods and opened bedding.
Frequently Asked Questions (FAQ)
How long is the Kirklands return policy?
It’s 30 days from the date of purchase for most items, with a possible holiday extension.
Can I return to Kirklands without a receipt?
Yes, but you will likely only receive store merchandise credit for the item’s current selling price, not a cash refund.
Does Kirklands have a return shipping fee?
For online returns sent back by mail, yes, a shipping fee is usually deducted from your refund. Returning an online order to a store avoids this fee.
What is Kirkland’s return policy on furniture?
Furniture must also be returned within 30 days in new, unassembled condition with all parts. The customer is typically responsible for return shipping or transport costs.
Can I return clearance items at Kirkland’s?
No, clearance merchandise is almost always marked as final sale and cannot be returned.
How do I return a online order from Kirklands?
You can start the return through your online account for a mail return (with a fee), or you can take the item and packing slip directly to a Kirkland’s store for a fee-free return.
Does Kirklands offer exchanges?
Yes, exchanges for a different color or size of the same item are allowed within the 30-day window if the item is in new condition.
Final Thoughts on Navigating Returns
Knowing the ins and outs of the Kirklands return policy gives you confidence as a shopper. The key takeaways are simple: keep your receipt, act within 30 days, and keep items in new condition. Pay special attention to final sale items and the potential costs of returning furniture.
By following these guidelines, you can shop at Kirkland’s for your home decor needs knowing you have a clear path if something isn’t quite right. Always double-check the official policy on their website for the most current details, as store policies can occasionally change. With this knowledge, you’re ready to shop smartly and handle any returns with ease.