Understanding the Kendra Scott return policy is key to shopping with confidence. Whether you’re exchanging a gift or sending back an item that wasn’t quite right, knowing the rules makes everything smoother. This guide breaks down everything you need to know, from time limits to condition requirements, so you can handle your returns and exchanges without any hassle.
We’ll cover the standard policy, what to do with gifts, how to use store credit, and some important exceptions. You’ll also find clear, step-by-step instructions for returning items by mail or in a store. Let’s get started.
Kendra Scott Return Policy
The core Kendra Scott return policy is designed to be straightforward. In general, you have 30 days from the date your order shipped to initiate a return or exchange. Items must be in their original, unworn condition with all tags attached and be in the original packaging. This is a standard window that gives you plenty of time to decide if you love your purchase.
It’s important to note that the 30-day clock starts from the ship date, not the day you receive it. You can find the ship date on your packing slip or in your shipment confirmation email. Keeping your receipt or order number is crucial, as you’ll need it to process any return.
What Items Can Be Returned?
Most items from Kendra Scott are eligible for return or exchange within that 30-day window. This includes:
* Necklaces, earrings, bracelets, and rings
* Home decor items
* The Color Bar™ custom creations
* Gifts purchased directly from Kendra Scott
What Items Are Final Sale?
Some items cannot be returned due to their nature. Always double-check the product description before buying these:
* Personalized or monogrammed items (like name necklaces)
* Items marked “Final Sale” during promotional events
* Earrings for pierced ears (for health and safety reasons, unless defective)
* Any item that shows signs of wear, damage, or has been altered
Required Condition for Returns
To have your return accepted, the item must meet specific condition criteria:
1. Unworn: No signs of wear, scratches, or damage.
2. Tags Attached: All original tags and packaging materials must be intact.
3. Original Packaging: The box, pouch, or any protective wrapping should be included.
4. Complete: All parts, like charm backers or extra chain extenders, need to be in the package.
If an item comes back used or damaged, Kendra Scott may decline the return or issue a partial refund, which is a common practice in retail.
How to Return an Item by Mail
Returning your Kendra Scott purchase by mail is a simple process. Follow these steps to ensure it goes smoothly and you get your refund or exchange as quickly as possible.
1. Start Your Return Online: Go to the Kendra Scott returns portal on their website. You’ll need your order number and the email address used for the purchase.
2. Select Your Items: Choose the items from your order that you wish to return or exchange.
3. Choose Your Preference: Select either a refund to your original payment method or an exchange for a different item. If you pick an exchange, you’ll be prompted to choose the new item.
4. Print Your Label: The portal will generate a prepaid return shipping label for you to print. Kendra Scott provides this label for free, which is a nice perk.
5. Package Your Item: Securely place the item with all its tags and packaging into a shipping box. Attach the label clearly to the outside.
6. Drop It Off: Take your packaged return to a UPS drop-off location. Remember to get a drop-off receipt for your records—it’s your proof that you sent the package.
Once the return is received and inspected at the warehouse, processing begins. Refunds to a credit card usually take 5-10 business days to appear, depending on your bank. For exchanges, you’ll get a shipping confirmation for your new item once it’s on its way.
How to Make an In-Store Return or Exchange
Going to a physical Kendra Scott store is often the fastest way to handle a return or exchange. The associates are usually very helpful and can resolve things on the spot.
* Bring Your Items: Take the items you wish to return, in their original condition with all packaging.
* Bring Your Proof of Purchase: This is essential. Have your receipt, packing slip, or the order number ready on your phone. If it was a gift, see the special gift section below.
* Visit Any Store: You can go to any Kendra Scott retail store, not just the one you might have bought it from.
* Work with an Associate: Let them know you’d like to make a return or exchange. They will inspect the item and process your request right there.
The big advantage of in-store returns is immediacy. For a refund, you’ll typically get it back on your card within a few days, or you can walk out with store credit or your new exchange item in hand. Store policies are generally consistent, but it’s never a bad idea to call your local store ahead if you have a unique situation.
The Kendra Scott Gift Return Policy
Returning a gift from Kendra Scott is easy, but the process is a little different than a regular return. The company understands that gifts sometimes need to be exchanged for a different size, color, or style.
If you received a gift and have the original gift receipt, you’re in luck. You can take the item and that gift receipt to any Kendra Scott retail store for an easy exchange or for store credit. The standard 30-day window from the original ship date still applies, and the item must be in new condition.
What if you don’t have the gift receipt? Don’t worry. You can still contact Kendra Scott Customer Service. They may be able to look up the order with details like the order number or the original purchaser’s information. If they can verify the purchase, they can often issue you a merchandise credit or help facilitate an exchange. Without any proof of purchase, however, returns are generally not accepted.
Understanding Store Credit and Exchanges
Sometimes, store credit or an exchange is the best or only option. Here’s how they work.
Store Credit is usually issued as an electronic gift card. You might choose this, or it might be issued if you’re returning a gift without the original payment method. This credit never expires, which is fantastic, and can be used online or in stores. It’s a great way to try something else from their collection when you’re ready.
Direct Exchanges are when you want to swap an item for a different color, size, or style. You can start this process online through the returns portal or do it instantly in a store. If you process an exchange online, you’ll ship your original item back first. Once it’s received, Kendra Scott will ship your new choice out to you. There’s no additional charge for the exchange shipping if the new item is the same price or higher; if it’s lower priced, you’ll receive a refund for the difference.
Important Exceptions and Special Cases
A few categories require special attention. Knowing these ahead of time can save you from a frustrating surprise.
Personalized Jewelry: Any item that has been personalized with a name, initial, date, or special message is considered final sale. These cannot be returned or exchanged unless they arrive defective or damaged. Double-check your spelling carefully before ordering these pieces!
Holiday & Sale Items: During major sales or clearance events, some items may be marked as “Final Sale.” This will be clearly stated on the product page before you add it to your cart. These items are non-returnable. Regular-priced items purchased during a sale period are still returnable under the standard policy.
International Returns: If you placed an order from outside the United States, you’ll need to contact Customer Service directly to initiate a return. International return shipping costs are typically the responsibility of the customer, and duties/taxes are often non-refundable. The process can take longer, so it’s good to be patient.
Defective or Damaged Items: If your item arrives damaged or has a manufacturing defect, contact Customer Service immediately. They will make it right, usualy by sending a replacement or issuing a full refund. You should not use the standard returns portal for damaged items, as the customer service team needs to handle it directly.
Tips for a Smooth Return Experience
A little preparation makes the return process effortless. Here are some pro tips:
* Keep the Packaging: When you get a Kendra Scott order, try the items on a soft surface and keep all the boxes, pouches, and tags together until you’re sure you’re keeping it.
* Act Within 30 Days: Mark your calendar. The 30-day window from the ship date goes by quickly, especially during busy seasons.
* Use the Original Shipping Box: If you still have it, it’s the perfect size and protection for mailing your return.
* In-Store is King: If you have a store nearby, it’s almost always the fastest and easiest path for a return or exchange.
* Save Your Receipt: Whether it’s digital or paper, keep your proof of purchase in a dedicated email folder or with your important papers until the return window closes.
Frequently Asked Questions (FAQ)
How long does a Kendra Scott return take to process?
Once the warehouse receives your return, it takes about 5-7 business days to inspect and process. Your refund may then take an additional 3-5 business days to post to your account, depending on your bank.
Can I return Kendra Scott earrings?
Stud earrings for pierced ears cannot be returned for health and safety reasons, unless they are defective. However, non-pierced earrings, like clips or cuffs, can be returned within the standard policy guidelines.
What if I lost my receipt?
If you made the purchase yourself, you can often look up your order online with your email and account information. For in-store returns without a receipt, the store may be able to look it up with the credit card used. For gifts without a receipt, contacting customer service is your best bet.
Does Kendra Scott offer free return shipping?
Yes, for standard returns within the U.S., Kendra Scott provides a prepaid UPS return label at no cost to you.
Can I return a customized Color Bar piece?
Yes, standard Color Bar creations that are not personalized (like with a name) are returnable within the 30-day window, as long as they are in new condition. Personalized Color Bar items are final sale.
What is the return policy for Kendra Scott at department stores?
If you bought Kendra Scott jewelry from a retailer like Nordstrom or Neiman Marcus, you must follow that store’s specific return policy, not Kendra Scott’s direct policy. Always check with the store where you made the purchase.
How do I check my return status?
You can track your return package using the tracking number on your UPS receipt. For the refund status, you’ll get an email confirmation from Kendra Scott once the return is processed. You can also log into your account on their website.
Knowing the ins and outs of the Kendra Scott return policy empowers you to shop without worry. By following the timeframes, keeping items in new condition, and using the provided labels or local stores, you can ensure any return or exchange is handled quickly. Remember to pay special attention to final sale items like personalized jewelry, and always hold onto your proof of purchase. With this knowledge, you can focus on finding the perfect piece you’ll love and keep.