If you’ve recently bought a pair of Johnston & Murphy shoes that aren’t quite right, understanding the Johnston Murphy return policy is your first step to a solution. This guide breaks down everything you need to know to make a return or exchange smoothly, whether you shopped online or in a store.
We’ll cover the timeframes, condition requirements, and step-by-step instructions. You’ll also learn about exceptions for final sale items and how to handle returns without the original packaging. Let’s get started.
Johnston Murphy Return Policy
The standard Johnston Murphy return policy allows you to return or exchange items within 60 days of purchase. For a return to be accepted, the merchandise must be in new, unworn condition with all original tags and packaging. This applies to purchases made both online and at Johnston & Murphy retail stores.
Refunds are typically issued to the original form of payment. If you used a gift card, the refund will go back to a new gift card. Exchanges can be made for a different size, width, or color, subject to availability. It’s a good idea to start the process as soon as you know an item won’t work for you.
Key Timeframes and Condition Rules
Sticking to the rules is crucial for a successful return. Here are the most important points:
- 60-Day Window: You have 60 days from the date of purchase to initiate a return. The clock start when your order ships for online buys.
- New and Unworn Condition: Shoes must show no signs of wear. This means no scuffs on the soles, no dirt, and no creasing in the leather.
- Original Packaging: All items should be returned with their original shoe box, dust bags, and any tags that were attached.
- Proof of Purchase: You’ll need your receipt, packing slip, or order number. Without it, returns may be denied or limited to store credit.
How to Return an Online Purchase
Returning something you bought from JohnstonMurphy.com is a straightforward process. Follow these steps to ensure it goes smoothly.
- Visit the Johnston & Murphy website and go to the “Returns & Exchanges” page.
- Enter your order number and the email address used for the purchase to begin.
- Select the items you wish to return and provide a reason for the return.
- Choose whether you want a refund or an exchange. For exchanges, you’ll need to select the new item you want.
- Print the provided prepaid return shipping label and attach it to your package.
- Pack the shoes securely in their original box, and then place that box inside a shipping box.
- Drop the package off at the designated carrier (usually UPS or USPS).
Once the return is received and inspected at the warehouse, your refund will be processed. This usually takes 5-10 business days after they get the package. You’ll get an email confirmation when it’s done.
How to Return an In-Store Purchase
If you bought your shoes at a physical Johnston & Murphy store, you have two options. You can return them to any retail location, or you can mail them back using the online process. The in-store option is often faster for getting a refund.
- Bring the item, in its original condition and packaging, to any Johnston & Murphy store.
- Don’t forget to bring your original receipt or proof of purchase.
- A store associate will inspect the item and process your refund or exchange right away.
- If you used a credit card, the refund appears on your statement in a few days, depending on your bank.
Returning a store purchase by mail is also possible. You’ll need to follow the online return steps but note that processing times might be slightly longer.
What If I Don’t Have the Original Box?
While the policy strongly recommends returning items in the original packaging, all is not necessarily lost if you’ve discarded the box. The item itself must still be in new, unworn condition. Contact Johnston & Murphy customer service before proceeding. They can advise you on the best course of action, which may involve using your own box for shipment. Approval is not guaranteed, so it’s always best to keep the box until you’re sure you’re keeping the shoes.
Understanding Final Sale and Non-Returnable Items
Not everything can be returned. It’s important to check your item’s eligibility before attempting a return. The following are typically final sale:
- Items marked “Final Sale” at the time of purchase.
- Monogrammed or personalized products.
- Gift cards (these are non-returnable by law).
- Items that have been obviously worn or altered.
Always double-check the product description before buying, especially during major sales events where final sale items are more common. There are no exceptions for these categories, so buy them with confidence.
The Johnston Murphy Exchange Process
If you need a different size, an exchange is often the simplest route. The process is very similar to a return. You can start an exchange through the online portal or by visiting a store. For online exchanges, you’ll select your desired new item during the return process. Johnston & Murphy will ship the new item to you once the return is initiated, but they may place a temporary authorization hold on your card for the new merchandise until the return is received.
If the item you want is out of stock, you may need to process a refund instead and then place a new order. Exchanges are subject to current pricing, so if the price has increased, you may owe the difference.
International Returns and Shipping
For customers outside the United States, the return process differs. International purchases often have to be returned to a specific address, and prepaid labels are usually not provided. You are responsible for the cost of international return shipping and any applicable customs duties. The 60-day return window still applies, but the timeline for the package to reach the warehouse can be much longer. It’s best to contact customer service directly for detailed instructions before sending an international return.
What About Defective or Damaged Items?
The Johnston Murphy return policy also covers items that arrive defective or damaged. If you receive a product with a manufacturing flaw, you should contact customer service immediately. They will often provide a prepaid return label and expedite a replacement or refund. Do not attempt to return a damaged item through the standard portal without speaking to someone first, as this ensures the issue is properly documented and handled. You typically have more than 60 days to report a genuine manufacturing defect.
Returning Gifts from Johnston & Murphy
Returning a gift is simple, even if you don’t have the original receipt. You’ll need the gift receipt that should have been included with the package. With a gift receipt, you can return the item for store credit, usually in the form of a gift card. This can be used online or in stores. Without any receipt, returns may be accepted at the discretion of store management for the current selling price, which will be issued as store credit. The 60-day window and unworn condition rules still apply to gift returns.
Tips for a Hassle-Free Return Experience
A little preparation can make your return go off without a hitch. Here are some pro tips:
- Inspect shoes immediately upon arrival. Try them on on a clean, carpeted surface to avoid marking the soles.
- Save all packaging until you are certain you will keep the item.
- Take a photo of your receipt or packing slip as a backup.
- Initiate the return online as soon as you decide, even if you plan to take it to a store later. This creates a record.
- For mail returns, get a drop-off receipt from the shipping carrier as proof you sent the package.
Following these steps helps protect you in case there’s any question about the return timeline or the condition the shoes were in when you sent them.
Johnston Murphy Warranty Information
It’s important to distinguish between a return and a warranty claim. Johnston & Murphy offers a separate warranty on the construction of their shoes. This warranty covers defects in materials and workmanship for a specified period, often one year from purchase. Normal wear and tear, damage from accidents, or improper care are not covered. If you believe you have a warranty issue, you should contact customer service directly rather than using the standard return process. They may repair or replace the item at their discretion.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Johnston & Murphy?
After your return is received at their warehouse, it takes about 5-10 business days to process the refund. The time it then takes for the credit to appear on your account depends on your bank or card issuer, often adding another 3-5 business days.
Can I return Johnston & Murphy shoes after wearing them?
No. The Johnston Murphy return policy explicitly requires items to be in new, unworn condition. Shoes with any signs of wear, including scuffed soles or creases, will likely be rejected and sent back to you.
Does Johnston & Murphy offer free return shipping?
Yes, for online returns within the 60-day window, Johnston & Murphy provides a prepaid return shipping label. This makes the process cost-free for you, unless your returning an international order.
What is Johnston & Murphy’s exchange policy?
Their exchange policy runs parallel to the return policy. You can exchange an item within 60 days for a different size, width, or color, provided it is in stock. You can do this by mail or in any retail store.
Can I return Johnston & Murphy items to a store if I bought them online?
Yes, you can. You can bring your online purchase, in its original condition with the packing slip, to any Johnston & Murphy retail location for a direct return or exchange. This is usually the fastest method.
What if I missed the 60-day return window?
Returns submitted after 60 days are generally not accepted under the standard Johnston Murphy return policy. However, you can try contacting customer service to explain your situation. They may, at their sole discretion, offer store credit or another solution, but it is not guaranteed.
How do I start a Johnston & Murphy return?
The easiest way is to use the online returns portal on their website. You’ll need your order number and email address. Alternatively, you can visit a physical store with the item and your receipt.
Understanding the Johnston Murphy return policy gives you confidence when you shop. By following the guidelines on time, condition, and packaging, you can ensure a positive experience. Always keep your proof of purchase and act promptly if something isn’t perfect. With this knowledge, you can focus on finding the perfect pair of shoes that you’ll enjoy for years to come.