Journeys Return Policy

Understanding the Journeys return policy is the first step to a stress-free shopping experience. Whether you bought the wrong size sneakers or received a gift that wasn’t quite right, knowing the rules helps you shop with confidence.

This policy covers returns, exchanges, and refunds for items purchased from Journeys retail stores and their website, Journeys.com. The core rule is simple: you have 60 days from the purchase date to return most items for a refund or exchange. The items must be in new, unworn condition with all original tags and packaging.

Let’s break down what you need to know to make a return go smoothly.

Key Conditions for a Valid Return

To ensure your return is accepted, follow these conditions carefully. Missing just one can result in your return being denied.

Timeframe: You have 60 days from the original purchase date.
Condition: Items must be unworn, unwashed, and in original condition. This means no scuffs, dirt, or signs of wear.
Tags & Packaging: All original tags, labels, and shoe boxes must be included and attached. If the box is damaged, it’s a good idea to mention it.
Proof of Purchase: You need your original receipt, packing slip, or order confirmation email. Without it, you may only qualify for store credit at the current selling price.
Special Items: Some products, like clearance items or accessories, may have different rules. Always check the product page or receipt for notes.

How to Return an Online Purchase

Returning something you bought on Journeys.com is straightforward. You have two main options: by mail or in a store.

Option 1: Return by Mail (Prepaid Label)

This is the most common method for online returns. Here’s how it works:

Log into your Journeys.com account and go to “Order History.”
Select the item(s) you wish to return and initiate the return process.
Print the prepaid return shipping label that is provided. You will need a printer for this step.
Securely package the item in its original box, include the packing slip or receipt, and attach the label.
Drop the package off at any United States Postal Service (USPS) location. You can also schedule a pickup.

Once Journeys receives and inspects your return, your refund will be processed. This usually takes 7-10 business days after they get the package. Refunds are issued to the original payment method.

Option 2: Return In-Store

This is often the fastest way. You can return any online purchase to a physical Journeys store.

Bring the item in its original box with all tags attached.
Bring your packing slip or order confirmation email (digital or printed).
A store associate will process your return. You can choose a refund to your original payment method or an exchange right there on the spot.

This method avoids shipping delays and gives you instant resolution.

How to Return a Store Purchase

If you bought something in a Journeys retail store, you should return it to a store for the quickest service. The process is similar to an in-store online return.

Bring the item, unworn and in its original box with all tags.
Bring your original physical receipt.
The store will handle the refund or exchange immediately.

If you cannot get to a store, you can mail a store purchase back. You will need to contact customer service to get a return authorization and a shipping label, which may not be prepaid like the online one is.

Understanding Refunds and Processing Times

Knowing when your money will come back is important. Here’s the typical timeline:

In-Store Refunds: These are usually instant if you have the receipt. The funds may take 1-5 business days to appear in your bank account, depending on your card issuer.
Online Refunds (Mailed): The process begins once the warehouse receives and approves your return. Allow 7-10 business days for the refund to post to your original payment method after receipt.
Store Credit: If you don’t have a receipt, you may be offered store credit for the item’s current selling price. This is issued as a Merchandise Credit and is available immediately in-store or online with the provided code.

What About Exchanges?

Exchanging an item for a different size or color is easy, especially if you go to a store. For online exchanges, the simplest method is often to process a return for a refund and then place a new order for the desired item. This ensures you get the correct product quickly and can use any new promotions.

In-store exchanges are done on the spot as long as the return item meets all conditions.

Special Cases and Exceptions

Not every product follows the standard 60-day rule. Pay close attention to these categories.

Final Sale and Clearance Items

Items marked “Final Sale” or purchased from a clearance section are typically not eligible for return or exchange. This is often noted on the product page, your receipt, and the packing slip. Always double-check before buying final sale items.

Defective or Damaged Items

If you receive a product that is defective or damaged, contact Journeys Customer Service immediately. They will provide instructions for a return or exchange, often covering any additional shipping costs. You have a reasonable period to report these issues, but it’s best to do so as soon as you open the package.

Gift Returns

Returning a gift is possible. You will need the gift receipt. With a gift receipt, you can return the item for store credit or exchange it. Without any receipt, the store may offer credit at the item’s lowest recent selling price.

International Returns

For orders shipped outside the United States, different return policies and procedures apply. International customers are usually responsible for the cost of return shipping and any customs duties. It’s essential to contact their international customer service team before attempting to send anything back.

Tips for a Hassle-Free Return

Keep the original box and tags until you are sure you’re keeping the item.
File your receipt or order confirmation email in a specific place so you can find it easy.
Inspect online orders as soon as they arrive. Check for defects and try on for size (on a clean surface) right away.
When in doubt, choose an in-store return for the fastest service and immediate answers to your questions.
Consider the return window during holiday seasons, as it may be extended.

Frequently Asked Questions (FAQ)

How long do I have to return something to Journeys?

You have 60 days from the purchase date to return most items for a refund or exchange.

Can I return worn shoes to Journeys?

No. The Journeys return policy requires items to be in new, unworn condition with all original tags attached. Worn shoes will not be accepted.

What if I lost my receipt?

Without a receipt, you may be eligible for store credit at the item’s current selling price. If you used a credit card or have an online account, the store may be able to look up the purchase for you.

Does Journeys offer free return shipping?

For online purchases returned by mail, Journeys provides a prepaid USPS return label. For in-store purchases returned by mail, you might need to cover the shipping cost.

Can I return online orders to a Journeys store?

Yes, you can. This is often the quickest method. Just bring the item in its original packaging with your packing slip or order confirmation.

How long does a refund from Journeys take?

In-store refunds are processed immediately. For mailed returns, allow 7-10 business days after the return is received and inspected for the refund to appear on your original payment method.

What is Journeys’ exchange policy?

Exchanges are allowed within the 60-day window for items in new condition. The easiest way is to do an in-store exchange or to return the item and place a new order online.

Contacting Journeys Customer Service

If you have a unique situation or your question wasn’t answered here, reaching out directly is best. You can contact Journeys Customer Service through the “Contact Us” page on their website. They also have a customer service phone number listed there. For store-specific issues, it’s helpful to call the local store directly.

By following these guidelines, you can navigate the Journeys return policy with ease. Keeping your items in new condition and holding onto your proof of purchase are the two most important things to remember. This knowledge makes shopping for your next favorite pair of shoes worry-free, knowing you have options if they aren’t the perfect fit.