Understanding the Lamps Plus return policy before you buy can save you time and hassle later. Whether you’re unsure about a style or concerned about a potential defect, knowing the rules is key. This guide breaks down everything you need to know in simple terms.
We’ll cover time limits, condition requirements, and the steps for both in-store and online returns. You’ll also learn about exceptions for special items and how to handle exchanges. Let’s get started so you can shop with confidence.
Lamps Plus Return Policy
The core Lamps Plus return policy gives you 90 days from your purchase date to return most items. This is a fairly generous window compared to many furniture and home decor retailers. To be eligible, your item must be in its original, like-new condition with all parts and packaging. It’s also crucial to have your proof of purchase, which we’ll discuss in detail.
This policy applies to purchases made both online and at their physical store locations. However, there are some very important exceptions and special conditions for certain product categories. Lighting, furniture, and clearance items each have their own specific rules you must follow.
What You Can Return to Lamps Plus
Most items from Lamps Plus are returnable within the 90-day period. This includes:
* Table lamps, floor lamps, and desk lamps.
* Ceiling lights, chandeliers, and pendant lights.
* Lamp shades sold separately.
* Wall sconces and outdoor lighting.
* Many home decor accessories, like vases and mirrors.
It’s always a good idea to double-check the product page before buying, especially for large or custom items. Some products are clearly marked as non-returnable, and it’s best to know that before you click “add to cart.”
What You Cannot Return
Some items have strict restrictions or cannot be returned at all. Being aware of these will prevent disappointment. The main categories are:
* Special Order & Custom Items: This is the biggest exception. Any product that is made-to-order, customized for size, finish, fabric, or other specifications, or is a special order cannot be returned or cancelled once the order is placed. This is because they are created specifically for you.
* Opened Electrical Components: Once you’ve opened and installed items like light bulbs, dimmer switches, or parts of a ceiling fan kit, they generally cannot be returned for safety and hygiene reasons.
* Final Sale or Clearance Items: Products purchased on final sale or from the clearance section are typically marked “All Sales Final.” Always look for this notation at the time of purchase.
* Used or Damaged Items: Any item not in its original, resalable condition with all packaging and parts will be refused. This includes lamps that have been wired, installed, or show any signs of wear.
Condition Requirements: Unused and in Original Packaging
The condition of your return is critical. Lamps Plus requires items to be in “like-new” condition. This means:
1. All original tags and labels must be attached.
2. The product must be packed in its original manufacturer’s box with all protective materials (styrofoam, cardboard inserts, plastic bags).
3. All parts, hardware, manuals, and accessories must be included.
4. There should be no marks, scratches, installation attempts, or signs of use.
If the original packaging is discarded, your return may be denied or a significant restocking fee may be applied. It’s a common mistake, so try to keep the box until you’re sure you’re keeping the item.
How to Return an Online Purchase
Returning something you bought online from Lamps Plus involves a few specific steps. Following them correctly ensures a smooth process and faster refund.
1. Start the Return Online: Log into your Lamps Plus account on their website. Go to “Order History” and select the item you wish to return. Click “Return Item” to initiate the process. If you didn’t create an account, you’ll need your order number and the email address used for the purchase.
2. Get Your Authorization: After providing your reason for the return, the system will generate a Return Merchandise Authorization (RMA) number. You must have this number. Write it clearly on the outside of the shipping box.
3. Repack the Item: Carefully repack the item in its original packaging with all parts. Include a copy of your packing slip or invoice inside the box.
4. Ship It Back: You are responsible for the cost of return shipping unless the return is due to a company error or defect. Lamps Plus will provide you with a return shipping address. Use a trackable shipping service (like UPS or FedEx) and keep your tracking number safe.
5. Wait for Processing: Once the return is received at their warehouse, it will be inspected. Processing usually takes 5-10 business days after they get the package.
How to Return an In-Store Purchase
If you bought an item at a physical Lamps Plus store, you have two options for returns.
Option 1: Return to Any Store
This is often the easiest method. Simply bring the item, in its original packaging and with all parts, to any Lamps Plus retail location. Don’t forget to bring your original receipt or the credit card used for purchase. The store associate will process the return there, and your refund will typically be issued on the spot to your original payment method.
Option 2: Return by Mail
You can also choose to mail back an in-store purchase. You’ll need to contact customer service to get an RMA number. Then, follow the same packing and shipping steps as an online return. Note that mail-in returns for in-store buys may have longer processing times.
Understanding Restocking Fees
Lamps Plus may charge a restocking fee in certain situations. The fee is usually a percentage of the product’s price. The most common reasons for a restocking fee are:
* Returning an item without its original packaging.
* Returning a item that is missing parts or accessories.
* Returning large or bulky items that require special handling.
The best way to avoid a fee is to return the item in perfect, complete condition just as you received it. If a fee is applied, it will be deducted from your refund total.
Returning Damaged or Defective Items
If your Lamps Plus item arrives damaged or is defective, the process is different. You should contact customer service immediately—ideally within 48 hours of delivery. Do not attempt to return it through the standard process.
For damaged shipments, take photos of the box and the damaged product. Customer service will guide you through the next steps, which usually involve a replacement being sent out or a special return authorization for the broken item. In these cases, return shipping is normally covered by Lamps Plus.
The Exchange Process
Want to swap your item for something else? Exchanges are straightforward, especially in-store. For online exchanges, it’s often quicker to process a return for a refund and then place a new order for the item you want. This ensures you get the new item faster and can use any new promotions.
If you do an exchange in-store, you can simply bring the item you wish to return and pick out its replacement. You’ll pay any price difference at that time.
Refund Methods and Timing
How you get your money back depends on how you paid and how you returned the item.
* Credit/Debit Card Refunds: Refunds are issued to the original card used for payment. Once the return is processed, it can take 5-10 business days for the refund to appear on your statement.
* Store Credit/Gift Card: If you prefer, you can often opt for store credit. This is sometimes issued as an e-gift card and may be available immediately for in-store returns.
* Cash Purchases: Returns for cash purchases made in-store may receive a cash refund, but larger amounts might be issued as a check or store credit. Policy can vary by location.
* Check or Money Order: For payments made this way, refunds are typically sent as a company check by mail, which adds additional time.
Remember, the refund “clock” starts only after the returned item is received and inspected by Lamps Plus, not when you drop it off at the carrier.
Special Considerations for Large Items
Returning large items like big chandeliers, substantial floor lamps, or furniture pieces can be more challenging. Due to their size and weight, return shipping can be very expensive. You are usually responsible for these costs.
For in-store purchases of large items, returning them to the store is your only option—you cannot mail them. Always measure your space and read reviews carefully before ordering oversized items to minimize the need for a return.
Tips for a Smooth Lamps Plus Return
Here are some pro tips to make your return experience easy:
* Keep the Box: Even if you love the lamp, keep the original packaging for at least the 90-day return window.
* Take Photos: When unboxing, take quick photos of the product and serial number. This creates a record of its condition upon arrival.
* Act Quickly: Don’t let the 90 days lapse. Mark your calendar if you’re on the fence about an item.
* Have Your Paperwork Ready: Whether online or in-store, have your receipt, order confirmation, or credit card ready.
* Call Ahead for Large Returns: If returning a big item to a store, it’s wise to call first to confirm they can accept it at that location.
Following these steps will help ensure there are no suprises during your return.
Frequently Asked Questions (FAQ)
How long is the Lamps Plus return policy?
The standard return window is 90 days from the date of purchase for most items.
Can I return a Lamps Plus item without a receipt?
It’s very difficult. A receipt or valid proof of purchase (like a credit card statement and order number) is almost always required. The store may offer store credit at the current selling price if they can verify the purchase.
What is the return policy for Lamps Plus lighting bought online?
The 90-day policy applies, but items must be in new, uninstalled condition with original packaging. You must get an RMA number and will likely pay return shipping.
Are Lamps Plus returns free?
Returns are not free unless the item is defective or Lamps Plus made an error. You are responsible for the cost of return shipping and any restocking fees if the item isn’t in perfect condition.
Can I return a custom lamp shade?
No. Customized products, including lamp shades made for a specific size or base, are considered final sale and cannot be returned.
How do I contact Lamps Plus customer service for a return?
You can call their customer service line, use the contact form on their website, or visit a retail store location for in-person help.
What if I recieved a wrong item?
Contact customer service right away. They will arrange for the correct item to be sent to you and provide a prepaid return label to send back the incorrect product.
Does Lamps Plus offer return labels?
Prepaid return labels are generally only provided for company errors (wrong item, defective item). For standard returns, you arrange and pay for shipping.
Knowing the details of the Lamps Plus return policy empowers you to shop smartly. By keeping the original packaging, acting within the 90-day window, and understanding the rules for custom items, you can decorate your home with peace of mind. Always double-check product details for final sale notices before purchasing special order pieces.