Thinking about buying a new recliner but worried about what happens if it’s not right? Understanding the LazyBoy return policy before you purchase gives you peace of mind. It’s a common question for anyone investing in furniture, and having clear details can make the whole process much smoother. This guide breaks down everything you need to know, from time limits to condition requirements.
LazyBoy Return Policy
The core of the LazyBoy return policy allows for returns and exchanges within a specific timeframe. Generally, you have 30 days from the date your item is delivered to initiate a return. However, this policy applies primarily to in-stock, quick-ship items purchased directly from a La-Z-Boy store or their website. It’s crucial to know that custom orders, which include most special-order fabrics and configurations, are typically final sale and cannot be returned unless there is a manufacturing defect.
For a return to be accepted, the item must be in its original, unused, and unassembled condition. It also needs to be in its original packaging. Because furniture is large, you are responsible for getting the item back to the store or arranging and paying for return shipping, which can be a significant cost. Always keep your original sales receipt or order confirmation, as you will need it to process any return.
What Items Are Eligible for Return?
Not everything you buy from La-Z-Boy can be sent back. Here’s a quick list of what usually qualifies:
- In-stock furniture (like floor models or quick-ship items).
- Accessories such as pillows, throws, and ottomans bought separately.
- Items that arrive with clear damage or a manufacturing defect.
- Unopened parts or hardware.
What Items Are NOT Eligible for Return?
These items are generally considered final sale:
- Custom orders (any furniture made with your chosen fabric, leather, or configuration).
- Clearance or “as-is” items.
- Used, assembled, or stained furniture.
- Items without the original packaging or proof of purchase.
- Mattresses and adjustable beds (these often have separate policies).
The Step-by-Step Return Process
If your item is eligible, follow these steps to ensure a smooth return:
- Contact Your Store: Call the La-Z-Boy store where you made the purchase or their customer service line within 30 days of delivery. Do not just show up with the item.
- Explain Your Reason: Have your receipt or order number ready. Clearly state why you are returning the item.
- Receive Instructions: The store will tell you if you need to bring the item back yourself or if they can arrange a pickup (usually for a fee). They will also confirm the item’s eligibility.
- Pack and Return: Carefully repack the item in all its original packaging. Include all manuals, tags, and parts. Transport it or have it picked up.
- Get Your Refund: Once the store inspects and accepts the return, your refund will be processed. It can take 7-14 business days to appear on your original payment method.
Understanding Exchanges vs. Returns
Sometimes you love the quality but not the color or style. An exchange might be a better option. The process is similar to a return, but you’ll be selecting a new item. If the new item costs more, you’ll pay the difference. If it costs less, you’ll receive a refund for the balance. Keep in mind that exchanges for custom-order items are usually not possible unless there’s a defect.
How Refunds Are Issued
Refunds are issued to the original form of payment. If you used a credit card, it goes back on that card. For cash or check purchases, you’ll likely receive a company check. Sales tax is also refunded. Remember, any delivery or setup fees you paid are often non-refundable, so check your invoice carefully.
Special Cases: Damaged or Defective Items
What if your new recliner arrives with a torn seam or a broken mechanism? This is handled differently than a standard return. You should:
- Inspect the item immediately upon delivery. Note any damage on the delivery paperwork before signing.
- Contact La-Z-Boy within 24-48 hours to report the problem. They will likely send a service technician to assess and repair the item in your home.
- If the item cannot be repaired, they will then arrange for a replacement. This process protects your warranty and avoids the hassle of a full return.
The Importance of the Warranty
La-Z-Boy’s limited warranty is separate from the return policy but is vital for long-term protection. The warranty covers defects in frame, springs, and mechanisms for varying lengths of time, often for several years. If a problem arises after the 30-day return window, your warranty is your next line of defense. Always register your product and keep your warranty information safe.
Tips for a Hassle-Free Experience
A little preparation can make all the difference.
- Measure Twice, Buy Once: Ensure the furniture fits your space and doorways before ordering.
- Get Samples: Order fabric or leather swatches to see colors and textures in your home’s lighting.
- Ask Detailed Questions: In the store, explicitly ask, “Is this an in-stock or a custom order?” and “What is the exact return policy for this item?”
- Save Everything: Keep all packaging, tags, and your receipt in a safe place until you are sure you’re keeping the furniture.
Online Purchases vs. In-Store Purchases
The return policy is generally consistent, but the logistics differ. For online purchases, you must start the process by calling customer service. Return shipping for large items bought online can be very expensive, sometimes hundreds of dollars, as you’re responsible for it. For in-store purchases, you typically return the item to that specific store location, which might be more convenient if you have a truck or can rent one.
Restocking Fees: Are There Any?
La-Z-Boy typically does not charge a restocking fee for eligible returns within the 30-day period. However, this is always subject to change, and special circumstances or large return shipping costs can effectively act like a fee. Always confirm with the store manager whether any fees will apply to your specific situation before initiating the return.
What About Cancelling an Order?
If you change your mind before your item ships, you have a better chance of cancelling without penalty. For custom orders, cancellations may be impossible once the order has been sent to the manufacturing facility, which can happen within 24-48 hours of purchase. For in-stock items, cancellation is usually possible if you act quickly. You’ll need to contact the store or online support immediately.
Frequently Asked Questions (FAQ)
How long is the Lazy Boy return policy?
The standard return period is 30 days from the date of delivery for eligible, in-stock items.
Can I return a custom order La-Z-Boy recliner?
No, custom orders are generally final sale. They can only be addressed under the warranty if there is a manufacturing defect.
What is La-Z-Boy’s return policy for defective products?
Defective products are covered by the warranty. You should contact La-Z-Boy for in-home repair or replacement; a full return may not be necessary.
Do I need the original box to return something?
Yes, keeping the original packaging is highly recommended and often required for returns to be accepted, especially for online purchases.
Who pays for return shipping on a La-Z-Boy item?
The customer is responsible for the cost of return shipping, which can be substantial for large furniture items.
Can I return a La-Z-Boy item to any store?
Items must usually be returned to the original store of purchase or as directed by customer service. Online purchases have a separate process.
How long does a La-Z-Boy refund take?
After the store receives and inspects the item, expect a refund to your original payment method within 7 to 14 business days.
Making Your Decision With Confidence
Knowing the details of the LazyBoy return policy empowers you to shop smart. The key takeaways are the 30-day window for standard items, the final sale nature of custom orders, and the importance of retaining packaging and your receipt. By measuring your space, getting samples, and asking the right questions in the store, you can greatly reduce the chance of needing a return. If you do, act quickly, follow the steps, and communicate clearly with the store. This way, you can focus on enjoying the comfort and quality La-Z-Boy is known for, with the security of knowing your options just in case.