If you’ve recently bought a Lola blanket and it’s not quite right, understanding the Lola blankets return policy is your first step. This guide breaks down everything you need to know to make a return or exchange smoothly and quickly.
We’ll cover the time limits, condition requirements, and the step-by-step process. You’ll also learn about exceptions for final sale items and how refunds work. Let’s get started so you can find the perfect cozy blanket for your home.
Lola Blankets Return Policy
The standard Lola blankets return policy allows for returns and exchanges within 30 days of delivery. Your item must be unused, unwashed, and in its original packaging with all tags attached. This policy is designed to be straightforward, ensuring you can shop with confidence.
It’s important to start the process as soon as you decide to return an item. The 30-day window can pass quicker than you think, especially if the blanket is a gift. Always check your order confirmation email for your specific delivery date.
What Items Are Eligible for Return?
Most full-price Lola blankets can be returned or exchanged. This includes their popular weighted blankets, plush throws, and cooling blankets. As long as the product hasn’t been used and is in resellable condition, you should be good to go.
Here’s a quick list of what makes a blanket eligible:
- The blanket is in its original, undamaged packaging.
- All labels, tags, and attached documentation are present.
- There are no stains, odors, or signs of use.
- You are within the 30-day return period.
What Items Are Final Sale?
Some items cannot be returned. Knowing this before you buy can save you hassle later. Typically, the following are considered final sale:
- Blankets purchased during a major sale event (like Black Friday).
- Items marked “Final Sale” or “Clearance” on the product page.
- Personalized or monogrammed blankets.
- Opened or used bedding for health and safety reasons.
Always double-check the product description before adding a sale item to your cart. If it’s final sale, it will be clearly stated their.
Understanding the Condition Requirements
“Like new” condition is the key phrase. The Lola team inspects returns to ensure they can be resold to another customer. A blanket that has been taken out of its packaging for a quick feel is usually fine. However, one that has been slept with or laid on is not.
If the blanket has any pet hair, smoke smell, or makeup stains, it will likely be rejected and sent back to you. It’s best to initiate the return while the blanket is still in the pristine state you recieved it in.
Step-by-Step Return Process
Returning your Lola blanket involves a few simple steps. Following them correctly ensures your refund is processed without delays.
Step 1: Initiate Your Return Online
Start by visiting the Lola website. Go to the “Returns & Exchanges” page, usually found in the website footer. You’ll need your order number and the email address used to place the order. The system will pull up your purchase and let you select which items you want to send back.
Step 2: Choose Return or Exchange
You’ll be asked if you want a refund or an exchange. If you choose an exchange, have the new product style or color ready. Note that exchanges are subject to availability. If your desired item is out of stock, you may need to opt for a refund instead and place a new order.
Step 3: Print Your Prepaid Label
Lola typically provides a prepaid return shipping label. You must use this specific label. Print it clearly and attach it securely to the outside of your return package. Make sure to cover or remove any old shipping labels on the box. If you don’t have a printer, some drop-off locations can print it for you.
Step 4: Pack the Blanket Securely
Place the blanket, with all its original packaging and tags, back into the box it came in. If you no longer have that box, use a sturdy shipping box that prevents damage. Seal it well with packing tape. It’s a good idea to include a copy of your return authorization slip inside the box, just incase.
Step 5: Drop Off at a Carrier Location
Take your packaged return to the designated carrier (like UPS or USPS). Get a drop-off receipt! This is your proof that you shipped the package on time. Keep this receipt until you see the refund hit your account.
Refunds, Exchanges, and Fees
Knowing what to expect financially is a big part of the process.
How Refunds Are Issued
Refunds are issued to the original payment method once the return is received and inspected. This inspection usually takes 3-5 business days after the warehouse gets your package. The refund itself can then take another 5-10 business days to appear on your bank or credit card statement. You will recieve an email confirmation when the refund is processed.
Note that original shipping fees are often non-refundable, unless the return is due to a company error or defective product.
Exchange Process and Timing
For an exchange, the new item is usually shipped after your return is received and approved. This means there will be a longer wait compared to a simple refund. If you need the new blanket quickly, it’s sometimes faster to process a refund and then place a brand new order separately.
Are There Any Return Shipping Fees?
Lola often offers free return shipping with their prepaid label. However, for exchanges or in certain situations, you might be responsible for the return shipping cost. This fee, if any, is usually deducted from your refund total. International returns almost always have additional shipping costs and customs duties that are the customer’s responsibility.
Common Return Scenarios and Solutions
Returning a Gift
If you received a Lola blanket as a gift, the process is similar. You’ll need the order number from the gift receipt. The refund will typically be issued back to the original purchaser’s payment method. Alternatively, many companies offer store credit for gift returns, which is issued to you as an e-gift card.
The Blanket is Defective or Damaged
If your blanket arrives with a flaw—like a rip, a broken glass bead in a weighted blanket, or a major stitching error—contact customer service immediately. Do not use the standard return portal. You will likely be sent a replacement free of charge and may not need to return the damaged item, depending on their policy.
Take clear photos of the damage right away. This helps customer service understand the issue and resolve it faster for you.
You Missed the 30-Day Window
The 30-day policy is firm, but it never hurts to contact customer service if you’re only a few days late. Explain your situation politely. In some rare cases, they may offer store credit as a one-time courtesy, but this is not guaranteed. It’s much better to act within the alloted timeframe.
Tips for a Hassle-Free Return Experience
- Inspect your blanket immediately upon arrival. Don’t remove tags until you’re sure you’re keeping it.
- Save all packaging for at least the first month, just in case.
- Use the prepaid label provided by Lola to avoid shipping cost confusion.
- Always get that drop-off receipt from the shipping carrier.
- Keep an eye on your email for return status updates.
Contacting Lola Customer Service
If you run into any issues or have questions, reaching out to Lola directly is the best step. You can usually find their contact information on the “Contact Us” page of their website. Email is often the best method for detailed issues, as it provides a written record. For quicker questions, try their live chat feature if it’s available.
When you contact them, have your order number, product details, and any relevant photos ready. This helps the representative assist you much more efficiently.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Lola?
After Lola receives your return, please allow 10-14 business days for the refund to be fully processed and appear in your account. This includes inspection time and bank processing delays.
Can I return a Lola blanket without the original box?
Yes, you can use a different sturdy box. However, the blanket itself must be in its original internal packaging (like the plastic bag) with all tags attached. The lack of the original shipping box alone won’t invalidate your return.
What is Lola’s exchange policy?
The exchange policy follows the same 30-day, like-new condition rules as returns. You can exchange for a different color or style, subject to availability. The process is initiated through the same online returns portal.
Does Lola offer free returns?
Lola typically provides a prepaid return shipping label, making returns free for the customer in many standard cases. Always check your return instructions for any mention of fees, especially for international orders.
My return package is lost. What should I do?
Use the tracking number on your drop-off receipt to monitor the package. If it shows no movement for several days, contact the shipping carrier first. Then, reach out to Lola customer service with your tracking info and receipt so they can assist.
Can I return a blanket I bought on Amazon?
Blankets purchased through third-party retailers like Amazon, Target, or other stores are subject to that retailer’s return policy, not Lola’s direct policy. You must process the return through the store where you made the purchse.
Final Thoughts on Navigating Returns
Understanding the Lola blankets return policy makes the process simple and stress-free. The key points are the 30-day window, keeping the item in new condition, and following the online steps. By acting promptly and packing the return carefully, you ensure a smooth resolution.
Remember, the policy is there to protect both you and the company. It allows you to shop with confidence, knowing you have options if a product isn’t the perfect fit for your needs. Always check the latest policy on Lola’s official website before starting your return, as details can occasionaly change.