Lulus Return Policy

If you’ve ever bought clothes online, you know the importance of a good return policy. Understanding the Lulus return policy before you click “buy” gives you peace of mind and makes shopping more fun. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with total confidence.

We’ll cover how to start a return, what items can’t be sent back, and how refunds work. You’ll also find tips for a smooth process and answers to common questions. Let’s get started.

The official Lulus return policy is designed to be straightforward for customers. In general, they accept returns on most full-price items within 30 days of when your order was delivered. The items must be unworn, unwashed, and have all original tags attached. This is pretty standard for online fashion retailers.

It’s key to remember that the 30-day clock starts from the delivery date, not the purchase date. You can find your delivery date on your shipping confirmation email or in your account’s order history. Keeping track of this helps you avoid missing the deadline.

What Items Are Final Sale?

Not everything you buy from Lulus can be returned. Knowing these exceptions upfront saves you from potential hassel later. The following items are typically considered final sale and are not eligible for return:

Swimwear and bodysuits (for hygiene reasons, unless the hygienic liner is intact).
Accessories like jewelry, hair accessories, and bags.
Beauty products and cosmetics.
Items marked “Final Sale” on the product page.
Gifted items or items purchased with a gift card.
Any item that has been worn, washed, or altered.

Always double-check the product description before buying, especially for swim and special occasion dresses, as some may be final sale.

Condition Requirements for a Successful Return

To have your return accepted, the item must be in its original, perfect condition. Here’s exactly what that means:

Tags Attached: All original Lulus tags and any garment-specific tags (like size or fabric tags) must be still attached to the clothing.
Unworn and Unwashed: The item should have no signs of wear, no stains, no deodorant marks, and no odors. It should look exactly as it did when you took it out of the package.
Original Packaging: While not always strictly required, returning the item in its original polybag or box is a good practice and can help protect it in transit.

If an item is returned in a condition that doesn’t meet these standards, Lulus may send it back to you or issue a partial refund at their discretion.

Step-by-Step Return Instructions

Returning an item to Lulus is done entirely online through their website. You can’t initiate a return by email or phone. Follow these steps:

Go to the Lulus website and log into your account. If you checked out as a guest, you’ll need your order number and email address.
Navigate to “My Orders” or “Order History” in your account dashboard.
Find the order containing the item you wish to return and select “Return Item.”
Choose the specific item(s) from that order and select a reason for the return from the dropdown menu.
Review the return instructions and conditions. You will then be able to print a prepaid return shipping label.
Pack the item securely in a shipping box or envelope, attach the label, and drop it off at a USPS location.

Always get a drop-off receipt from the post office as proof you mailed the package. This is your record in case the return gets lost.

Using the Lulus Prepaid Return Label

Lulus provides a prepaid return shipping label for customers in the United States. This is a major convenience. The cost of this label is actually deducted from your refund amount. Currently, a flat fee of $7.95 is subtracted for each return label you use.

For example, if you return a $50 dress, your refund would be $50 minus the $7.95 shipping fee, so $42.05. If you return multiple items from the same order in one box using one label, you only pay the fee once.

International Return Considerations

If you are returning an item from outside the United States, the process is different. International customers are responsible for all return shipping costs and any applicable customs duties or taxes. Lulus does not provide prepaid labels for international returns.

You must contact their Customer Care team first to get authorization and instructions for an international return. It’s crucial to declare the package as a “Returned Merchandise” to avoid being charged import taxes again.

Understanding Refunds and Processing Time

Once your return is received and inspected at the Lulus warehouse, they will process your refund. This inspection period is important to note. Here’s the typical timeline:

Transit Time: 5-10 business days for the return package to reach them via USPS.
Inspection & Processing: 3-5 business days after they receive the package.
Refund Issuance: Once processed, refunds are issued to your original payment method.

How long it takes for the refund to appear on your account depends on your bank or card issuer. It can take an additional 5-10 business days for the funds to be fully posted. You will recieve an email confirmation once the refund has been issued.

Exchanges vs. Returns

Lulus does not offer direct exchanges. Their system is built for returns and repurchases. Here is the easiest way to get a different size or color:

Initiate a return for the item you don’t want following the steps above.
While that return is in process, place a brand new order for the correct size or color you desire.
Use the refund from your first order to pay for the second one once it’s processed.

This method ensures you get the item you want before it sells out, especially for popular styles. Just be aware you’ll pay separate shipping charges for the new order.

Tips for a Hassle-Free Return Experience

A little preparation makes the return process quick and easy. Keep these tips in mind:

Try on items carefully over a clean surface, avoiding makeup, lotion, or perfume that could transfer.
Keep all packaging and tags until you are sure you are keeping the item.
Initiate your return as soon as you decide you don’t want something to stay well within the 30-day window.
Use a sturdy box or padded envelope for returns, even if the item came in a bag. This prevents damage in transit.
Take a clear photo of the items with tags attached before you pack them, just for your personal records.

What to Do If Something Goes Wrong

Sometimes, despite your best efforts, issues can arise. Here’s how to handle common problems:

Lost Return Package: Use the tracking number on your return label receipt to monitor progress. If it stops updating, contact USPS first, then reach out to Lulus Customer Care with your proof of postage.
Refund Not Received: First, check the timeline. If it’s been more than 15 business days since Lulus received your return, contact them with your return confirmation details.
Item Denied for Condition: If Lulus determines an item is not in returnable condition, they will usually email you. You can either have the item shipped back to you (you may be charged shipping) or accept a partial refund.

Their Customer Care team is generally responsive. Having your order number, return tracking number, and photos ready will help resolve any dispute faster.

Frequently Asked Questions (FAQ)

How long does the Lulus return policy give you to send something back?

You have 30 days from the date your order was delivered to initiate a return. The item must be received by their warehouse within a reasonable time after that, so don’t wait until the last day to mail it.

Does Lulus offer free returns?

Not exactly. They provide a prepaid return label for U.S. customers, but a $7.95 fee is deducted from your refund total to cover the return shipping cost. International customers pay all return shipping fees themselves.

Can you return Lulus sale items?

Yes, you can return items bought on sale as long as they are not marked “Final Sale.” The same 30-day and condition policies apply to discounted merchandise.

What is Lulus’ policy on returning dresses for a special event?

It’s the same as for any other item. The dress must be unworn, unaltered, and with all tags attached. If you wear the dress to an event, it cannot be returned. Planning ahead and ordering with enough time for a potential return is crucial for event shopping.

How do I check my Lulus return status?

Log into your account on the Lulus website and go to “My Orders.” The status of your return will be listed there. You can also click on the return for more detailed tracking information.

Can I return a gift from Lulus?

Gifted items are considered final sale and are not eligible for return or refund. The policy states that all gift purchases and items bought with gift cards are non-returnable.

What if I recieved a damaged or incorrect item?

This is handled separately from a standard return. Contact Lulus Customer Care immediately within 7 days of delivery. Provide photos of the damaged item or the incorrect item you recieved. They will typically offer a replacement, refund, or store credit without requiring you to pay return shipping.

Final Thoughts on Shopping Smart with Lulus

Knowing the ins and outs of the Lulus return policy empowers you to shop their trendy collections without worry. The key takeaways are simple: act within 30 days, keep every item pristine with tags on, and use their online portal to start the process. Remember the exceptions for final sale items and the return shipping fee.

By following the guidelines and tips outlined here, you can handle returns efficiently and get back to finding your next favorite outfit. A clear policy like this makes online shopping much more predictable and enjoyable for everyone.