Need to return something to Men’s Wearhouse? You’re in the right place. Understanding the Men’s Warehouse returns policy before you make a purchase can save you time and hassle later. This guide breaks down everything you need to know, from time limits and condition rules to the easiest ways to send items back. We’ll cover online orders, in-store purchases, and even special cases like tuxedo rentals.
Knowing the policy details helps you shop with confidence. Whether you changed your mind or an item just wasn’t right, we’ve got the clear steps for you.
Men’s Warehouse Returns Policy
The core Men’s Warehouse returns policy is designed to be straightforward. In general, you can return most unworn, unaltered merchandise with the original tags and receipt within a specific period for a full refund to your original payment method. The exact details, however, depend on what you bought and where you bought it. The main thing to remember is that items must be in new, resalable condition.
Key Timeframes for Returns
The return window isn’t the same for everything. Here are the critical deadlines:
- Standard Purchases: Most regular clothing items (suits, shirts, pants, etc.) bought in stores or online can be returned within 90 days of purchase.
- Online-Only Extended Window: For items purchased on menswearhouse.com, you often have a generous 120 days to initiate a return.
- Final Sale Items: Some merchandise is marked as final sale. These items cannot be returned or exchanged, so check the product description carefully.
- Tuxedo & Suit Rentals: Returns for rentals are different. The rented items themselves must be returned to the store by noon the day after your event. Charges for late returns or damaged items are common.
Condition Requirements: What Must Be True for a Return?
To get your refund, the item needs to meet certain condition standards. If it doesn’t, the return may be denied or a restocking fee applied.
- Original Tags Attached: All manufacturer tags and labels must be still on the garment.
- Unworn & Unaltered: The item cannot show any signs of wear, washing, or damage. It also cannot have been tailored or altered in any way.
- Original Packaging: Having the original bag, box, or hanger helps, especially for online returns.
- Proof of Purchase: You must provide the original receipt, packing slip, or order confirmation email. If you used a gift receipt, you’ll typically receive store credit.
What Items Are Often Non-Returnable?
Some products have special restrictions. It’s good to be aware of these before you buy.
- Items marked “Final Sale” or “Clearance” (as noted on your receipt).
- Personalized or monogrammed items.
- Opened underwear, hosiery, or swimwear for health and safety reasons.
- Gift cards (these are non-returnable).
- Items purchased from third-party retailers or other websites.
Step-by-Step: How to Return an Online Purchase
Returning something you bought from menswearhouse.com is simple. You have two main options.
Option 1: Return by Mail (Prepaid Label)
This is the most common method for online returns.
- Log into your account on menswearhouse.com and go to “Order History.”
- Select the item(s) you wish to return and initiate the return process.
- Print the prepaid return shipping label that is generated.
- Securely package the item with all tags attached and include the packing slip or return form.
- Attach the label to the package and drop it at a USPS location.
- Keep your tracking number! You can use it to monitor the return’s progress.
Option 2: Return In-Store
This is often the fastest way to get your refund. You can return online purchases to any Men’s Wearhouse retail store.
- Bring the item in its original condition with all tags.
- Bring your packing slip, order confirmation email, or the credit card used for purchase.
- A store associate will process the return. Your refund will usually be issued on the spot to your original payment method.
Step-by-Step: How to Return an In-Store Purchase
If you bought an item at a physical Men’s Wearhouse location, you should return it to a store.
- Gather the item with original tags attached and in unworn condition.
- Locate your original receipt. This is very important for a smooth transaction.
- Visit any Men’s Wearhouse store. You do not have to go back to the exact same location.
- The staff will inspect the item and process your refund to the original form of payment.
Understanding Refunds and Store Credit
How you get your money back depends on a few factors.
- Original Payment Method: Refunds are generally issued back to the credit card, debit card, or PayPal account used for the purchase. This can take 5-10 business days to appear on your statement after the return is processed.
- Store Credit: If you don’t have a receipt, or if you used a gift receipt, you will likely receive the refund as store credit. This is usually issued in the form of an electronic gift card.
- Cash Purchases: For in-store cash purchases with a receipt, you may receive a cash refund. Policies can vary by store, so it’s best to call ahead if this is your situation.
Special Cases: Tuxedo Rentals and Alterations
Tuxedo & Suit Rentals
The returns policy for rentals is strict because the items are needed for other customers.
- Deadline: All rented items (jacket, pants, vest, etc.) must be returned to the renting store by 12:00 PM (noon) the day after your event.
- Late Fees: Late returns incur significant fees, often equal to the full retail price of the unreturned items.
- Condition: Items should be returned on the hangers provided. You are responsible for any lost, damaged, or stained items, which will result in additional charges.
Altered Merchandise
This is a crucial point. The standard return policy does not apply to altered items. Once a suit, shirt, or pair of pants has been tailored by Men’s Wearhouse or another tailor, it is considered a custom item and cannot be returned for a refund. Be absolutley sure about your purchase before proceeding with alterations.
Exchanges Made Simple
Want a different size, color, or item altogether? Exchanges are easy.
- In-Store: This is the best method. Bring the original item and receipt to any store. You can pick your new item and pay any price difference on the spot.
- Online: For online exchanges, the simplest process is often to initiate a return for the original item and then place a new order for the item you want. This ensures you get the correct size or color quickly.
International Returns
If you placed an order from outside the United States, you’ll need to contact Men’s Wearhouse customer service directly for instructions. International returns are not typically covered by the prepaid label and may involve custom fees and higher shipping costs that are the customer’s responsibility.
Tips for a Smooth Return Experience
- Keep your receipt in a safe place, or take a photo of it with your phone.
- Try on items promptly after receiving them to ensure they fit, but do so carefully without removing tags.
- If you’re unsure about sizing, consider buying two sizes with the intention of returning one. Just check the return window first.
- For mail returns, use a sturdy box and keep your drop-off receipt with tracking.
- If you have any questions, call the store you purchased from or customer service before attempting the return.
Common Questions (FAQ)
How long does it take to get a refund from Men’s Wearhouse?
After the store or warehouse receives your return, it takes about 5-10 business days for the refund to post to your original payment method. Store credit or gift card refunds are usually issued much faster.
Can I return something to Men’s Wearhouse without a tag?
Items without the original manufacturer tags are generally not accepted for return. The tags are proof the item hasn’t been worn. Its very unlikely a return without tags will be approved.
What is Men’s Wearhouse’s return policy on clearance items?
Clearance items are often considered final sale. You must check your receipt or the product listing online, as it will clearly state if an item is final sale and non-returnable.
Does Men’s Wearhouse offer free returns?
Yes, for online returns using their prepaid return label, the return shipping is free. Returns to a physical store are also free, of course.
Can I return an online order to a Jos. A. Bank store?
Men’s Wearhouse and Jos. A. Bank are sister companies, but their return systems are often separate. It is recommended to return Men’s Wearhouse online purchases to a Men’s Wearhouse store for the most reliable service. Always call the specific store ahead to confirm.
What if my item arrived damaged or defective?
Contact Men’s Wearhouse customer service immediately if you receive a damaged or defective item. They will arrange for a replacement or return outside of the standard policy and will often cover any extra shipping costs involved.
Final Thoughts on Navigating Returns
The Men’s Wearhouse returns policy is fairly customer-friendly, especially with its 90 to 120 day windows. The key to success is acting within the time limit and keeping the merchandise in perfect, unaltered condition with tags. Always double-check the rules for rentals and final sale items, as these are the most common exceptions. By following the steps outlined here, you can handle your return or exchange quickly and get back to finding the perfect outfit. Remember, when in doubt, taking your item and receipt to a physical store is usually the fastest path to a solution.