Shopping for new jeans or a great top is exciting. But sometimes, things don’t work out as planned. Understanding the return policy Lucky Brand offers is key to a stress-free shopping experience. Whether you bought something online or in a store, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know.
We’ll cover time frames, condition requirements, and how to start a return. You’ll also learn about exchanges, refunds, and what to do with final sale items. Let’s get started.
Return Policy Lucky Brand
Lucky Brand’s return policy is designed to be straightforward for customers. The core rule is that items must be returned within 60 days of the purchase date. This applies to both online and in-store purchases. All merchandise must be in new, unworn, and unwashed condition with original tags attached. Having your receipt or proof of purchase is also very important for a smooth process.
What Items Can You Return?
Most full-price items from Lucky Brand are eligible for return or exchange. This includes:
- Jeans, pants, and shorts
- T-shirts, tops, and sweaters
- Dresses, skirts, and jumpsuits
- Outerwear like jackets and coats
- Accessories such as belts and hats
It’s always a good idea to check your items as soon as they arrive. This gives you plenty of time to decide if you want to keep them.
What Items Are Final Sale?
Some items cannot be returned. Knowing this before you buy can save you hassle later. Final sale items typically include:
- Items marked “Final Sale” on the receipt or website listing.
- Gift cards (these are non-returnable).
- Personalized or monogrammed items.
- Items purchased from third-party retailers (you must follow that store’s policy).
Always look for the final sale note before checking out online. In stores, ask an associate if your unsure about an item’s return status.
Condition Requirements for Returns
For a return to be accepted, the item must be in resellable condition. This means:
- Unworn and Unwashed: No signs of wear, perfume, or deodorant.
- Original Tags Attached: All tags should be intact and fixed to the garment.
- Original Packaging: Shoes should be returned with their original box and any dust bags.
- All Parts Included: Belts should have the original buckle, etc.
If an item fails to meet these conditions, Lucky Brand may refuse the return or offer a partial refund. They might even send the item back to you, so it’s crucial to get it right.
Time Frame for Returns
You have 60 days from the date of purchase to return an item. This is a generous window compared to many other retailers. The clock starts on the day you bought it in-store or the day your online order shipped.
For online orders, the return-by date is often printed on your packing slip. Marking this date on your calendar is a simple way to avoid missing the deadline. Returns initiated after 60 days are usually not accepted, but it never hurts to contact customer service if you have a special circumstance.
How to Start a Return
The return process depends on where you made your purchase. Here are the steps for each method.
Returning Online Purchases
Returning items bought on the Lucky Brand website is simple. You have two main options: by mail or in-store.
Option 1: Return by Mail (Prepaid Label)
- Log into your Lucky Brand online account.
- Go to your order history and select the item(s) you wish to return.
- Follow the prompts to generate a return authorization and a prepaid shipping label.
- Pack the items securely in their original packaging if possible.
- Attach the return label to the box.
- Drop the package at a USPS location or schedule a pickup.
Option 2: Return In-Store
You can bring your online order to any Lucky Brand retail store. This is often the fastest way to get a refund. Just bring the items, the original packing slip, and the payment method you used. The store associate will process the return for you right away.
Returning In-Store Purchases
To return something you bought at a physical Lucky Brand store, you should ideally go back to the same location. However, most items can be returned to any store. Here’s what to do:
- Bring the item in its original condition with all tags.
- Bring your original receipt or proof of purchase (like a credit card statement).
- An associate will inspect the item and process your refund or exchange.
Without a receipt, you may be offered store credit at the current selling price, which could be lower than what you paid.
Understanding Refunds and Exchanges
Knowing how and when you’ll get your money back is important.
Refund Methods and Timing
Your refund will be issued to the original form of payment. The timing varies:
- In-Store Returns: Refunds to a credit/debit card usually appear within 3-7 business days. Cash purchases get immediate cash back.
- Online Returns by Mail: Once the return is received and processed at the warehouse (which can take 7-14 business days after they get the package), the refund is issued. It may then take another 3-10 business days for your bank to post it.
You will recieve an email confirmation when your return is processed. Keep this for your records.
How to Make an Exchange
Exchanges are easy, especially if you do them in-store. You can exchange an item for a different size, color, or style. If you are exchanging by mail, you generally need to process a return and then place a new order for the desired item. This is because Lucky Brand’s online system typically handles exchanges as a return and a separate purchase.
For in-store exchanges, simply bring the item to a store. If the new item costs more, you’ll pay the difference. If it costs less, you’ll get refunded the difference.
Special Situations and Exceptions
A few scenarios require extra attention.
Returning Gifted Items
If you received a Lucky Brand item as a gift, you can still return it. You’ll need the gift receipt. Returns with a gift receipt typically receive store credit or a gift card. Without any receipt, the return may be accepted for store credit at the item’s current lowest selling price.
International Returns
If you purchased from Lucky Brand’s U.S. website and are shipping from outside the United States, different rules apply. International customers are often responsible for return shipping costs and any customs duties. It’s best to contact customer service directly before sending an international return to understand the full process and potential fees.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, contact Lucky Brand immediately. They will cover the return shipping and provide a full refund or replacement. Do not return a defective item using the standard return process, as this might cause delays. Always call or email customer service first to report the issue.
Tips for a Smooth Return Experience
Follow these tips to make sure your return goes without a hitch.
- Keep Your Receipts: File your paper receipts or save digital ones in a dedicated email folder.
- Inspect Items Quickly: Try on clothes as soon as they arrive to check fit and style.
- Save the Packaging: Keep the original box and tags until you’re sure you’re keeping the item.
- Use the Prepaid Label: For mail returns, always use the official label from Lucky Brand to ensure tracking and proper routing.
- Take Photos: If your returning a high-value item, take a quick photo of it packaged with the label for your records.
Lucky Brand’s Warranty Information
Lucky Brand products are not covered by a traditional warranty. Their return policy acts as the primary recourse for issues with quality or defects. For problems that arise after the 60-day return window, such as a seam splitting or a buckle breaking, it’s still worth reaching out to customer service. They may offer a solution on a case-by-case basis, especially if the item has a clear material or workmanship flaw.
Contacting Customer Service
If you have questions that aren’t answered here, reaching out to Lucky Brand directly is the best step.
- Phone: Call 1-888-235-2500 for general customer service.
- Email: Use the contact form on the Lucky Brand website.
- Social Media: Send a direct message on platforms like Instagram or Facebook for a public response.
- In-Store: Visit your local store and speak with a manager for immediate assistance.
Having your order number and details ready will help them assist you faster.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Lucky Brand?
For in-store returns, refunds to cards take 3-7 business days. For online returns by mail, the whole process—from them receiving the package to your bank posting the refund—can take 2-4 weeks.
Can I return Lucky Brand items without a receipt?
Yes, but it’s subject to approval. Without a receipt, you’ll likely receive store credit for the item’s current selling price, which may be lower than what you originally paid. A valid photo ID is usually required for no-receipt returns.
Does Lucky Brand offer free returns?
Yes, Lucky Brand provides a prepaid return shipping label for online orders within the 60-day window. This makes returns by mail free for the customer. In-store returns are always free.
What is Lucky Brand’s return policy for online orders?
The return policy for online orders is the same as in-store: 60 days, new condition with tags. You can return by mail with a prepaid label or take the item to any Lucky Brand retail store.
Are Lucky Brand sale items returnable?
Yes, sale items are returnable unless they are specifically marked “Final Sale.” Always check the product description and your receipt for final sale notations before purchasing discounted items.
Can I return Lucky Brand shoes?
Yes, shoes are returnable within 60 days. They must be in unworn condition and returned with the original shoe box. The box is considered part of the product, so returns without it may be denied.
How do I exchange an item for a different size?
The easiest way is to bring the item to a Lucky Brand store. For online exchanges, it’s usually faster to process a return and then place a new order for the correct size to ensure you get the item before it sells out.
What if I missed the 60-day return window?
Returns after 60 days are not guaranteed and are at the discretion of Lucky Brand. Your best course of action is to contact customer service, explain the situation, and see if they can make an exception. They might offer store credit in some cases.
Understanding the return policy Lucky Brand has in place makes you a smarter shopper. By following the guidelines on time, condition, and process, you can ensure that any returns or exchanges are handled quickly and efficiently. Always remember to keep your proof of purchase and act within the 60-day window for the best outcome. Now you can shop their great styles with total peace of mind.