Understanding the Thigh Society return policy is the first step to a stress-free shopping experience. This guide will walk you through everything you need to know, from time limits to condition requirements, so you can shop with total confidence.
We know returns can be confusing. That’s why we’ve broken down the policy into simple, clear sections. You’ll find out how to start a return, what items are eligible, and how long refunds take.
Let’s get into the details of how their process works.
Thigh Society Return Policy
The core return policy for Thigh Society is designed to be straightforward. They offer a 30-day window for returns and exchanges from the date you receive your order. Items must be unworn, unwashed, and have all original tags attached.
This is a standard policy for intimates and apparel. It protects both you and the company, ensuring hygiene and quality for all customers. Always check your items as soon as they arrive to make sure you’re happy with them.
What Items Can Be Returned?
Most regular-price items from Thigh Society are eligible for return or exchange. This includes their popular thigh savers, shorts, and tops. As long as the item meets the condition requirements, you should be good to go.
- Thigh Savers (all styles and colors)
- Biker Shorts and Lounge Shorts
- Matching tops and sets
- Accessories like scrunchies (if unused)
What Items Are Final Sale?
Some items cannot be returned. It’s crucial to check this before you buy, as these sales are final. Typically, this includes:
- Items purchased during a major sale or clearance event.
- Any product marked as “Final Sale” on the product page.
- Gifted items or items received through a promotion.
- Obviously, any item that has been worn or washed.
Condition Requirements Are Key
The condition of you’re item is the most important factor for a successful return. Thigh Society, like most clothing brands, is strict here. The item must look exactly as it did when it was sent to you.
This means no deodorant stains, no perfume or smoke smells, and no loose threads. The original packaging isn’t always required, but it helps. If the tags are attached with a plastic fastener, don’t cut it off if you think you might return the item.
How to Check Your Item’s Condition
Before you initiate a return, do a quick check. Lay the item on a clean, flat surface. Look for any marks or imperfections. Check the seams and the fabric closely. If you see anything questionable, it’s better to contact customer service first.
The 30-Day Return Window
You have 30 days from the delivery date to get your return started. The clock starts when the package is marked delivered, not when you order it. We recommend not waiting until the last minute.
Processing a return can take a few days, and the package must be postmarked within that 30-day period. If day 30 is a Sunday or holiday, make sure it’s postmarked by the last business day before. Keep your proof of postage!
How to Start a Return: Step-by-Step
Thigh Society uses a digital return process. You can’t just send an item back without authorization. Follow these steps to ensure your return is accepted and processed quickly.
Step 1: Go to the Returns Portal
Visit the Thigh Society website and find the “Returns & Exchanges” link, usually at the bottom of the page. You’ll need your order number and the email address used to place the order. Have these ready before you begin.
Step 2: Select Your Items
You’ll see a list of your eligible order items. Select which ones you want to return or exchange. For exchanges, you’ll need to choose the new size or color you want. Note that exchanges are subject to availability.
Step 3: Choose Your Reason
You’ll be asked to select a reason for the return. Common options include “Size too small,” “Size too large,” “Style,” or “Just didn’t like it.” Providing an honest reason helps the company improve their products.
Step 4: Get Your Authorization & Label
Once submitted, you’ll receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email. Print this label. The RMA number must be included with your return, so write it on the package or include the slip they provide.
Step 5: Pack and Ship
Securely pack the item in its original packaging if possible. Attach the prepaid label clearly to the outside of the box. Drop the package at the designated carrier (USPS, UPS, etc.). Get a receipt from the carrier as your proof of return.
Understanding Refunds and Exchanges
Knowing what to expect after you ship your return is just as important. Here’s how refunds and exchanges work in practice.
Refund Processing Time
Refunds are not instant. The process begins once your return is received and inspected at the Thigh Society warehouse. This inspection can take 5-7 business days after arrival.
Once approved, the refund is issued to your original payment method. The time it takes for the credit to appear on your account varies:
- Credit Cards: 5-10 business days after processing.
- Debit Cards: Similar timeline, but check with your bank.
- PayPal: Usually within 24 hours of Thigh Society issuing the refund.
Exchange Processing Time
Exchanges take a bit longer than a simple refund. The warehouse must first receive and inspect your return. Then, they process the new order for the exchange item. You will get a new shipping confirmation email for the exchanged item.
There is no additional charge for an exchange if the items are the same price. If you exchange for a more expensive item, you’ll pay the difference. If you exchange for a cheaper item, you’ll receive a refund for the difference.
Original Shipping Costs
A common question is about shipping fees. Typically, original shipping charges are non-refundable. Unless the return is due to a company error (like a wrong item sent), you will not get the initial shipping cost back.
Return shipping is usually free with the prepaid label, but some companies deduct a return shipping fee from your refund. Check the policy details to see if Thigh Society does this; policies can change occasionally.
International Returns and Special Cases
Returning from Outside the United States
If you ordered from a country outside the U.S., the return process may differ. Often, international customers are responsible for the cost of return shipping, which can be high. You may also need to fill out a customs form.
Contact Thigh Society customer service directly before sending an international return. They can provide specific instructions and warn you about any potential customs duties or taxes that won’t be refundable.
Damaged or Defective Items
If your item arrives damaged, stained, or with a manufacturing defect, the process is different. Do not use the standard return portal. Instead, contact customer service immediately with your order number and clear photos of the damage.
They will usually send a replacement quickly and provide a special label for returning the defective item. You should not have to pay any shipping costs in this scenario. They might even let you keep the damaged item depending on the situation.
Lost Returns and Disputes
Sometimes, return packages get lost in transit. This is why your drop-off receipt is so vital. If your return tracking shows no movement after a long time, or if the warehouse says they never recieved it, your receipt is your proof of return.
Contact the shipping carrier first to open an inquiry. Then, provide all information (RMA, tracking, receipt) to Thigh Society customer service. They can usually help resolve the issue once you have that documentation.
Tips for a Smooth Return Experience
- Inspect Immediately: Open your package as soon as it arrives. Try on items promptly to check fit.
- Keep Packaging: Store the original bag or box for a week or two, just in case.
- Take Photos: If you have any concerns about an item’s condition upon arrival, take photos right away for your records.
- Read the Fine Print: Always skim the policy page at the time of your purchase, as policies can be updated.
- Use the Right Portal: Don’t just email asking for a return; use the official system to get your RMA and label.
- Ship Promptly: Once you print that label, try to drop the package off within a couple business days.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Thigh Society?
After they receive your return, allow 5-7 business days for inspection, and then another 5-10 business days for the refund to post to your original payment method. The whole process can take up to two weeks from the day you mail it.
Can I return Thigh Society items if I removed the tag?
No. Items must have all original tags attached. If the main tag or the size tag is removed, the return will likley be rejected. The tags are the primary indicator that an item hasn’t been worn.
What is Thigh Society’s exchange policy?
Their exchange policy runs under the same 30-day, like-new condition rules. You can request an exchange for a different size or color through the online returns portal. Exchanges are processed after the return is received and approved.
Does Thigh Society offer free return shipping?
They typically provide a prepaid return shipping label within the United States. However, some sale items or final sale pieces might require you to cover return shipping. Always check the instructions on your specific return authorization.
What if I recieved the wrong item?
If you got an item you didn’t order, contact customer service right away with your order number and a photo of what you received. They will send you the correct item and provide a prepaid label to return the incorrect one at no cost to you.
Can I return a gift from Thigh Society?
Gifted items are often final sale, but it depends. The gift giver should have recieved a gift receipt. If you have that gift receipt, you can usually process a return for store credit. Without a gift receipt, returns are generally not accepted for gifts.
My return was denied. What can I do?
If your return was denied due to condition or timing, customer service will notify you. They will typically offer to ship the item back to you at your cost. You can reply to discuss the reason, but the decision is usually final if the policy was clearly violated.
Final Thoughts on the Policy
The Thigh Society return policy is clear and industry-standard. The key to success is acting within 30 days and keeping items in perfect, unworn condition. By following the digital portal steps and keeping your documentation, you can handle returns without hassle.
Remember that checking size guides carefully before you buy is the best way to avoid returns altogether. When in doubt between sizes, reading customer reviews can offer helpful insight on fit. A little research upfront saves time and effort later.
We hope this detailed guide makes you’re next return or exchange simple and straightforward. Knowing the process gives you the freedom to shop with assurance, so you can focus on finding the perfect fit for your wardrobe.