If you need to return something to Sally Beauty Supply, you’re in the right place. Understanding the Sally Beauty Supply return policy is key to a smooth experience, whether you bought online or in a store.
This guide breaks it all down for you. We’ll cover time limits, what you need to bring, and how to handle online orders. Let’s get started so you can make your return without any hassle.
Sally Beauty Supply Return Policy
The core policy is straightforward. You have 90 days from the date of purchase to return most items for a refund or exchange. For a refund, you’ll need your original receipt and the original form of payment.
Items must be in new, unused, and resalable condition. This means all original packaging and seals should be intact. The policy applies to both in-store and online purchases.
What You Need for a Successful Return
Gathering the right items before you go to the store saves time. Here’s your checklist:
- The Original Receipt: This is the most important thing. It has the date, items, and payment method.
- The Original Payment Method: If you want a refund, it must go back to the card you used. Store credit is an option if you don’t have the card.
- The Item in Original Condition: The product should not be used. All packaging and safety seals need to be unopened.
- A Government-Issued Photo ID: For returns without a receipt, an ID is required. This is for fraud prevention.
Items That Cannot Be Returned
Some products are final sale. It’s important to know these before you buy.
- Opened or used hair color, chemical relaxers, perms, and other chemical products.
- Personal care items like tweezers, eyelash curlers, or makeup brushes if the hygiene seal is broken.
- Any item that has been used, damaged, or is not in its original packaging.
- Gift cards and Sally Beauty Money.
- Clearance or specially marked “final sale” items.
The 90-Day Return Window
You have a generous 90 days to make your return. This is from the purchase date on your receipt. Mark your calendar if you’re unsure about a product.
After 90 days, the return is typically not accepted. The store manager might make an exception for an exchange, but a refund is unlikely. Don’t wait until the last day if you can avoid it.
Returning Without a Receipt
Lost your receipt? You can still make a return, but the rules are different.
- You must provide a valid, government-issued photo ID (like a driver’s license).
- The return will be processed as a merchandise exchange or store credit at the current selling price.
- A cash refund is not available for no-receipt returns.
- There may be a limit on the dollar amount or number of no-receipt returns you can do within a year.
Returning Online Purchases
You have two choices for online orders: return by mail or to a store.
Returning to a Physical Store
This is often the fastest option. Just bring the item, the packing slip (or order confirmation email), and the payment card to any Sally Beauty store. They can process it right there.
Returning by Mail
Follow these steps for a mail-in return:
- Log into your Sally Beauty account online and go to “Order History.”
- Find the order containing the item you want to return and select “Return Items.”
- Follow the prompts to select the items and reason for return. You’ll print a pre-paid return shipping label.
- Pack the items securely in their original packaging, if possible. Include the return label and packing slip inside the box.
- Attach the shipping label to the outside of the box and drop it at a UPS location.
Refunds for mail returns are issued to your original payment method once the warehouse receives and inspects the package. This can take 10-14 business days after you drop it off.
Exchanging an Item
Exchanges are simple, especially if you know what you want instead. You can do an exchange in-store for any reason within the 90-day window.
If you have the receipt, the exchange is priced at the original item’s cost. If you don’t have the receipt, the new item’s current price will apply. The associate will help you pay any difference or refund a balance.
Returning a Gift
If you received a Sally Beauty item as a gift, you can return it. You’ll need the gift receipt. The return will be issued as store credit on a Sally Beauty gift card.
Without a gift receipt, you may be able to exchange the item or receive store credit at the item’s lowest recent selling price. A cash refund is not possible for gift returns.
Damaged or Defective Products
If you buy something that’s broken or faulty, contact customer service right away. This is handled differently than a standard return.
For in-store purchases, take the item and receipt back to the store. For online orders, you can start the process through your account or by calling. They will usually cover the cost of return shipping for defective merch.
Sally Beauty Rewards & Returns
If you used your Beauty Club card or phone number to earn points, note that returns will adjust your points balance. The points you earned for that purchase will be deducted from your account.
If you used points for a discount on the purchase, the refund amount will reflect the price you actually paid after the points discount.
International Returns
The Sally Beauty return policy covered here applies to purchases made in the United States and Canada. For purchases in other countries, you must follow the return policy of that specific country’s website or store.
You generally cannot return an item bought in the U.S. to a store in another country, or vice versa. Contact the customer service team for the country where you made the purchase for guidance.
Tips for an Easy Return Process
- Keep your receipt in a safe place, or take a photo of it with your phone.
- Test products soon after purchase to ensure you like them, staying within the return window.
- For online orders, keep the packaging and packing slip until you’re sure you’re keeping the item.
- If you’re unsure about a return, call your local store ahead of time. They can confirm their specific manager policies.
Common Return Scenarios & Solutions
Let’s look at some specific situations you might encounter.
You bought the wrong hair color.
If the box is unopened, you can return or exchange it with your receipt. If you’ve opened it, unfortunately, it cannot be returned due to health regulations.
The makeup shade isn’t right.
If the seal is unbroken, a return is fine. If you’ve swatched it, it’s considered used and cannot be returned.
You lost the receipt for an unopened item.
Take the item and your ID to the store. You’ll likely get store credit for the current price, which you can use immediately.
The online order arrived late, past the 90 days.
Contact Sally Beauty customer service directly. They may make an exception since the delay was on the shipping end, not yours. Explain the situation politely.
Frequently Asked Questions (FAQ)
How long is the Sally Beauty return period?
You have 90 days from the date of purchase to return items with a receipt.
Can I return used hair dye to Sally Beauty?
No. For health and safety reasons, opened hair color, relaxers, and other chemical products cannot be returned.
What is Sally’s policy on returns without a receipt?
You can make a return without a receipt with a valid photo ID. It will be for store credit or exchange at the item’s current price.
Does Sally Beauty accept returns on opened items?
Generally, no. Items must be in new, unused, and resalable condition with all original packaging to be eligible for a refund.
Can I return Sally Beauty items bought online to a store?
Yes, this is a convenient option. Bring the item, the packing slip or order confirmation, and the payment card to any store.
How long do Sally Beauty online returns take to refund?
After the return is recieved at the warehouse, please allow 10-14 business days for the refund to post to your original payment method.
What items are non-returnable at Sally Beauty?
Non-returnable items include opened chemical products, used personal care tools, gift cards, and final sale merchandise.
Can I exchange a product at Sally Beauty?
Yes, exchanges are welcome within 90 days with a receipt. Without a receipt, an exchange is still possible with an ID.
Contacting Customer Service
If you have a complex issue, it’s best to contact customer service directly. You can reach them:
- By Phone: 1-800-ASK-SALLY (1-800-275-7255)
- Through the Website: Use the “Contact Us” form on SallyBeauty.com.
- Via Social Media: They are active on platforms like Facebook and Instagram for direct messages.
Having your receipt, order number, and product details ready will help them assist you faster.
Knowing the Sally Beauty Supply return policy gives you confidence when you shop. Remember the 90-day window, keep your receipts, and always check if a product is final sale before buying. With this knowledge, you can shop for your favorite beauty supplies knowing the return process is clear and fair if something isn’t quite right. If your ever in doubt, a quick call to your local store can provide the final answer you need.