Understanding the Revolve returns policy is key to a smooth shopping experience. Whether you’re a loyal customer or considering your first purchase, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know about making returns and exchanges.
We’ll cover the timeframes, condition requirements, and step-by-step instructions. You’ll also learn about exceptions for final sale items and international orders. Let’s get started so you can handle your returns easily.
Revolve Returns Policy
The Revolve returns policy is designed to be straightforward. It allows you to return most full-price items within 30 days of delivery for a refund to your original payment method. For store credit, you have a more extended window of 60 days from the delivery date. This flexibility is great if you’re unsure about a gift or need more time to decide.
Items must be in their original, unworn condition with all tags attached. This includes any garment bags, authenticity cards, or original packaging that came with the item. The policy applies to purchases shipped within the United States and to many international destinations, though some rules vary.
What Items Can You Return?
Most items from Revolve are eligible for return if they meet the condition criteria. This includes clothing, shoes, handbags, and many accessories. However, there are important exceptions you should be aware of. Always check the product description before buying, as some items are marked as non-returnable.
* Final Sale Items: Any product marked “Final Sale” cannot be returned or exchanged. This is clearly stated on the product page.
* Swimwear and Intimate Apparel: For hygiene reasons, these items can only be returned if the protective hygiene liner is intact and unremoved.
* Beauty Products: Due to health regulations, all cosmetics, skincare, and fragrance items are final sale.
* Jewelry: Fine jewelry may have specific return conditions; check the product details.
* Gifted Items: Items purchased with a gift card or received as a gift have different return timelines, often store credit only.
The 30-Day vs. 60-Day Return Windows
Revolve offers two distinct return windows. The choice you make depends on how you want your refund processed.
1. Refund to Original Payment (30 Days): To get your money back on the card or payment method you used, you must initiate the return within 30 days of the delivery date. The item must be received by Revolve within 45 days of delivery.
2. Store Credit (60 Days): If you initiate a return between 31 and 60 days from the delivery date, you will receive Revolve store credit. This credit is typically issued as an e-gift card and does not expire.
It’s crucial to note that the countdown starts from the day the package is delivered, not the day you placed the order. Mark your calendar or check your shipping confirmation email to track this date.
Step-by-Step Guide to Processing a Return
Returning an item to Revolve is primarily done online through your account. Here’s a simple numbered guide to follow:
1. Log In to Your Account: Go to the Revolve website and log into the account you used to make the purchase. If you checked out as a guest, you can use the “Guest Returns” tool with your order number and email.
2. Navigate to Your Orders: Find the “My Account” section and select “Order History.” Locate the specific order containing the item you wish to return.
3. Initiate the Return: Click on “Return Item” for that order. You’ll be asked to select which items you’re returning and state the reason for the return.
4. Choose Your Refund Method: Select either “Refund to Original Payment” (if within 30 days) or “Store Credit” (if within 60 days).
5. Print Your Label: Revolve will provide a prepaid return shipping label. Print this label clearly. You must use the provided label for your return to be processed correctly.
6. Pack Your Item Securely: Place the item in its original packaging with all tags attached. Include any dust bags or extra components. Securely attach the printed label to the outside of the box, covering any old labels.
7. Drop Off the Package: You can drop off the sealed package at any authorized UPS location in the U.S. Keep your drop-off receipt until you get a confirmation email from Revolve.
Condition Requirements: What “Unworn” Really Means
To have your return accepted, the item must be in resellable condition. This is a critical part of the Revolve returns policy. “Unworn” means there should be no signs of wear, perfume, deodorant, or makeup on the item.
* Tags Must Be Attached: All original brand tags and labels should be fixed to the garment.
* Original Packaging: Shoes should be returned with their original box, stuffing, and shoe bags. Handbags should include dust bags and authenticity cards if they were provided.
* No Alterations: The item cannot be altered, washed, or damaged in any way.
* Hygiene Liners: For swimwear and intimates, the protective liner must be perfectly intact.
If an item is returned not meeting these standards, Revolve may send it back to you or issue a partial refund reflecting the loss in value. This is a common practice in retail to ensure all customers receive perfect items.
Understanding Return Shipping and Fees
For customers in the United States, Revolve provides a prepaid UPS return label. This means you don’t pay for the return shipping out of pocket. However, there is a $6.95 return shipping fee that is deducted from your total refund amount. This fee is waived if you choose to receive your refund as store credit.
For international returns outside the U.S., the process is different. You are responsible for arranging and paying for the return shipping to their U.S. warehouse. You must also complete any required customs forms, marking the package as a “Returned Good” to avoid additional duties. International customers are also subject to the $6.95 processing fee, deducted from their refund.
How Long Do Refunds Take?
Once you’ve dropped off your return, the processing time begins. Here’s a typical timeline:
* Tracking & Receipt: Allow 3-7 business days for the package to travel back to the Revolve warehouse.
* Processing: Once received, it takes Revolve about 5-7 business days to inspect the returned items.
* Refund Issuance: After approval, your refund is issued. A refund to your original payment method (credit/debit card) can take 5-10 additional business days to appear on your statement, depending on your bank. Store credit is usually issued via email within 24 hours of approval.
You will recieve email notifications at key stages: when your return is initiated, when it’s received, and when your refund is processed.
Exchanges Made Simple
Revolve does not offer direct exchanges through their return portal. The most efficient way to get a different size or color is to follow these steps:
1. Place a new order for the desired item. This ensures you secure the size or color before it sells out.
2. Initiate a return for the original item using the steps above.
3. Once your return is processed and your refund or store credit is issued, you’ll have the funds for your new purchase.
This method is often faster than a traditional exchange system and gives you more control. If you used store credit for the new purchase, the process is even smoother.
Tips for a Hassle-Free Return Experience
To make sure your return goes perfectly, keep these practical tips in mind.
* Act Quickly: Don’t wait until the last day of the return window. Initiate the return as soon as you know you don’t want to keep an item.
* Document Everything: Take a quick photo of the items with tags attached before you pack them. Keep your UPS drop-off receipt until the return is complete.
* Use the Right Box: If the original box is damaged, use a sturdy plain box. Do not use a box with branding from other retailers.
* Check for Promotions: If you used a promotional discount or gift card on your original order, the refund value may be adjusted accordingly. The Revolve returns policy details how promotions affect refunds.
* Contact Customer Service for Issues: If your return is lost in transit or you haven’t heard back after the expected timeframe, reach out to Revolve’s customer service via email or phone. Have your order number and return tracking number ready.
Frequently Asked Questions (FAQ)
Q: Can I return sale items to Revolve?
A: Yes, you can return sale items unless they are specifically marked “Final Sale.” They follow the same 30-day/60-day windows and condition requirements as full-price items.
Q: What if I recieved a damaged or incorrect item?
A: If your order arrives damaged or is not what you ordered, contact Revolve customer service immediately. Do not initiate a standard return. They will usually provide a prepaid label and expedite a replacement or refund for their error, with no fees.
Q: Does Revolve offer free return shipping?
A: In the U.S., they provide a prepaid label, but a $6.95 processing fee is deducted from cash refunds. This fee is waived if you opt for store credit. International customers pay for their own return shipping.
Q: How do I return a gift from Revolve?
A: Gift returns are handled through a special Gift Returns portal on their website. You’ll need the gift order number. Returns for gifts typically result in store credit issued to the recipient (you) via e-gift card.
Q: What is Revolve’s return policy for international orders?
A: The return timeframes are the same (30 days for refund, 60 for credit), but you are responsible for the cost and logistics of shipping the return to the U.S. warehouse. Duties and taxes paid on the original order may be refundable; you should contact your local customs authority.
Q: Can I return items bought with Afterpay or other payment plans?
A: Yes, but the refund will be processed back to your original payment method. If you used Afterpay, the refund will be sent to them, and they will adjust your remaining payments accordingly. It’s best to also notify Afterpay directly.
Q: What happens if I miss the 60-day return window?
A: Unfortunately, returns initiated after 60 days from delivery are not accepted. The item becomes yours to keep or resell elsewhere.
By understanding the details of the Revolve returns policy, you can shop their vast collection without worry. Remember to check for final sale markings, keep those tags on, and initiate your returns promptly for the best outcome. With this knowledge, you’re ready to enjoy a seamless and confident shopping experience.